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Impressa Club Reviews (2)

Dear complainant Please, take into consideration that Impressa Club is a licensed travel agency located in New YorkWe are not an airline therefore Impressa Club cannot be responsible for
any problems connected to the processes in the airport such as lost luggage or check in proceduresAs a travel agency we're always happy to assist OUR agency's customers with such issuesIn this particular case we're positive that complainant is not Impressa Club's customer accordingly to our agency's recordsIf you have any further question, please, don't hesitate to contact our office at ###-###-####

Review: During my flight back to USA, they damaged my luggage. I filled the required form at the airport, and after that I've been sending so many emails since September, they replied like we will proceed or we are working on this problem, but after many months there is still no news. And now they even don't reply my email or even do not answer the phone number.Desired Settlement: I want they pay for the complete damage which they have caused.

Business

Response:

Dear complainant Please, take into consideration that Impressa Club is a licensed travel agency located in New York. We are not an airline therefore Impressa Club cannot be responsible for any problems connected to the processes in the airport such as lost luggage or check in procedures. As a travel agency we're always happy to assist OUR agency's customers with such issues. In this particular case we're positive that complainant is not Impressa Club's customer accordingly to our agency's records. If you have any further question, please, don't hesitate to contact our office at ###-###-####

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Description: TRAVEL AGENCIES & BUREAUS

Address: 2307 Coney Island Avenue, Brooklyn, New York, United States, 11223

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