Impression Homes is in receipt of complaint number [redacted] [redacted] contracted on an inventory home with Impression Homes on January 27, The contract clearly stated that the closing on this property was to occur on or before February 28, The Freitas Realtor, [redacted] ***, was present during the contract signing as well as a representative from Cendera Funding Our records indicate that the Freitas spent ½ hours at the model, then left for hours while the contract was prepared, and returned the same day to sign They would have had ample time to change their minds or not proceed with the Contract, no pressure was applied to execute the contract and in fact they did not bring their Earnest Money to Impression Homes until the day after they signed the Contract, check was dated January 28, The initial contact we received from [redacted] was that they wanted to remove their Realtor from the Contract, they were told that we could not do that because we were already under an executed agreement that included the Realtor We were then told that they had changed their minds, they were going through a divorce Upon receiving this complaint our Sales Manager contacted [redacted] and was told that there was an issue with available funds, the lender was then contacted and we were advised that funds are a non-issueImpression Homes entered into this agreement in good faith, no pressure to purchase was applied We have taken the home off of the market during the contracted period, thus incurring more costs than the Earnest Money provided by [redacted] Freitas [redacted] Freitas agreed to the terms of the Contract, Impression Homes is upholding these terms as we do with all Customers we enter into a Contract withNo further action will be taken by Impression Homes We would however encourage [redacted] to review pages & of their signed Agreement with Impression Homes to avoid any unnecessary legal expenses on their part since these pages of the Agreement include a binding Mediation and Arbitration AgreementImpression Homes values the relationship we have with our Customers We feel that we have upheld our commitment to [redacted] ***, and have followed the terms of the mutually signed Agreement
Impression Homes is in receipt of your email dated We apologize for the delayed response as we do not have a record of previously receiving this inquiry Our records indicate that the [redacted] contracted with Impression Homes on July 31, to purchase a to be built home Their contract was approved and sent to our design center with a $20,budget on August 2, and the [redacted] design center appointment was scheduled for August 8, Impression Homes also provided a $2,design center credit to be applied towards any upgrades selected During their appointment with the design center the [redacted] requested pricing on items that are not typically offered in our standard or upgraded package This pricing was provided to them on August 9, The [redacted] make mention that what was standard was not communicated, but they did sign a standard feature sheet at contract that clearly states what is standard within the community they purchased a home They also mentioned being capped at $20,at the design center, this is correct, Impression Homes is always trying to protect our buyers investment We understand what our previously closed house appraised at and we would not want our customers going over this amount and not obtaining the full value of their investment It was explained to the [redacted] and they also signed off on our NOS form that clearly states they can go over this amount if they choose to but that would increase the amount of their earnest money due to Impression Homes in case of a short appraised value prior to closing The [redacted] referenced the model verses what was currently offered, but all builders models are built at a certain period of time with what is standard at the time of construction as well as what is available in upgrades at the time of construction Builders change materials, trades, etc on a fairly regular basis The [redacted] also signed off on this notice at contract as well as being verbally notified of any of these variances prior to completing the contractThe [redacted] also stated that they waited for an extended period of time to find out about the house fitting on the lot they selected I’m not sure why they feel this way since our records state the permit was requested by 8/14/which is the turnaround time from contract for a submittal Impression Homes has to obtain a survey, foundation plans from the engineer, blueprints, etc to submit for permit to the city of Melissa This typically takes 10-business days, as you can see we submitted within business days from contract Impression Homes is very clear in what we offer as standards and upgrades to our customers It’s unfortunate that the [redacted] feel they had a negative experience with Impression Homes As stated above we did not receive this complaint until today, but Impression Homes had already responded to the Tauers request for cancellation dated 8/26/on 9/11/indicating that although the contract states that earnest money in not refundable, we would be refunding them $2,while retaining $1,of their earnest money to cover the expenses we had already incurred for permitting fee’s, design center fee’s, etc Impression Homes issued this check on 9/22/and mailed it to the [redacted] current address of record.Impression Homes will supply additional documentation if requested, we are considering this matter closed and no further action will be taken Respectfully, [redacted]
[redacted] and [redacted] entered into a Contract with Impression Homes On June 17, The Contract clearly states what is standard in the Community they purchased a home and both [redacted] and [redacted] signed off on that Based upon their approval letter with their lender the [redacted] had in excess of $10,to spend at our design center on upgrades, which would be a generous budget given such standards as 3cm granite, 36" cabinets and many more standard features that tend to be an upgrade with other builders in our marketImpression Homes was also contributing closing costs to the [redacted] Many times when a customer tours a model that is not in the same community and possibly has more standard features confusion can result When the [redacted] contacted us with questions about the standards we offered to rectify any confusion by offering them a $baluster and starter step upgrade at no cost to them The [redacted] have supplied Impression Homes with $1,in non-refundable Earnest Money as of today's date Impression Homes has incurred expenses in excess of this amount with design center, lot costs, permit fees etcWe have treated the [redacted] fairly and have also made a generous offer to resolve any perceived inequity There would be no benefit to our sales consultant, ***, to improperly advise the [redacted] of pricing and standards, in fact given that [redacted] decided to retire he would not even be eligible for a commission on the [redacted] home sale Encouraging them to go under Contact when he did actually saved the [redacted] an additional $1, We are confident that [redacted] had their best interest in mind To date we have not been supplied an executed cancellation from the [redacted] , in fact they just recently signed a 2nd Amendment to the Contract No further action will be taken by Impression Homes at this time as it relates to this complaint We would encourage the [redacted] to contact the current Sales Consultant on staff for this community if they intend not to proceed with the purchase of the Contracted property We can supply any additional documentation necessary if so requested.Respectfully, [redacted]
Impression Homes is in receipt of your email dated 10.17.2017. We apologize for the delayed response as we do not have a record of previously receiving this inquiry. Our records indicate that the [redacted] contracted with Impression Homes on July 31, 2017 to purchase a to be built...
home. Their contract was approved and sent to our design center with a $20,000 budget on August 2, 2017 and the [redacted] design center appointment was scheduled for August 8, 2017. Impression Homes also provided a $2,500 design center credit to be applied towards any upgrades selected. During their appointment with the design center the [redacted] requested pricing on items that are not typically offered in our standard or upgraded package. This pricing was provided to them on August 9, 2017. The [redacted] make mention that what was standard was not communicated, but they did sign a standard feature sheet at contract that clearly states what is standard within the community they purchased a home. They also mentioned being capped at $20,000 at the design center, this is correct, Impression Homes is always trying to protect our buyers investment. We understand what our previously closed house appraised at and we would not want our customers going over this amount and not obtaining the full value of their investment. It was explained to the [redacted] and they also signed off on our NOS form that clearly states they can go over this amount if they choose to but that would increase the amount of their earnest money due to Impression Homes in case of a short appraised value prior to closing. The [redacted] referenced the model verses what was currently offered, but all builders models are built at a certain period of time with what is standard at the time of construction as well as what is available in upgrades at the time of construction. Builders change materials, trades, etc on a fairly regular basis. The [redacted] also signed off on this notice at contract as well as being verbally notified of any of these variances prior to completing the contract. The [redacted] also stated that they waited for an extended period of time to find out about the house fitting on the lot they selected. I’m not sure why they feel this way since our records state the permit was requested by 8/14/17 which is the normal turnaround time from contract for a submittal. Impression Homes has to obtain a survey, foundation plans from the engineer, blueprints, etc to submit for permit to the city of Melissa. This typically takes 10-15 business days, as you can see we submitted within 10 business days from contract. Impression Homes is very clear in what we offer as standards and upgrades to our customers. It’s unfortunate that the [redacted] feel they had a negative experience with Impression Homes. As stated above we did not receive this complaint until today, but Impression Homes had already responded to the Tauers request for cancellation dated 8/26/17 on 9/11/17 indicating that although the contract states that earnest money in not refundable, we would be refunding them $2,500 while retaining $1,000 of their earnest money to cover the expenses we had already incurred for permitting fee’s, design center fee’s, etc.. Impression Homes issued this check on 9/22/2017 and mailed it to the [redacted] current address of record.Impression Homes will supply additional documentation if requested, we are considering this matter closed and no further action will be taken. Respectfully, [redacted]
Impression Homes is in receipt of complaint number [redacted]. [redacted] [redacted] contracted on an inventory home with Impression Homes on January 27, 2018. The contract clearly stated that the closing on this property was to occur on or before February 28, 2018. The...
Freitas Realtor, [redacted], was present during the contract signing as well as a representative from Cendera Funding. Our records indicate that the Freitas spent 1 ½ hours at the model, then left for 2 hours while the contract was prepared, and returned the same day to sign. They would have had ample time to change their minds or not proceed with the Contract, no pressure was applied to execute the contract and in fact they did not bring their Earnest Money to Impression Homes until the day after they signed the Contract, check was dated January 28, 2018. The initial contact we received from [redacted] was that they wanted to remove their Realtor from the Contract, they were told that we could not do that because we were already under an executed agreement that included the Realtor. We were then told that they had changed their minds, they were going through a divorce. Upon receiving this complaint our Sales Manager contacted [redacted] and was told that there was an issue with available funds, the lender was then contacted and we were advised that funds are a non-issue. Impression Homes entered into this agreement in good faith, no pressure to purchase was applied. We have taken the home off of the market during the contracted period, thus incurring more costs than the Earnest Money provided by [redacted] [redacted] Freitas. [redacted] [redacted] Freitas agreed to the terms of the Contract, Impression Homes is upholding these terms as we do with all Customers we enter into a Contract with. No further action will be taken by Impression Homes. We would however encourage [redacted] [redacted] to review pages 6 & 7 of their signed Agreement with Impression Homes to avoid any unnecessary legal expenses on their part since these pages of the Agreement include a binding Mediation and Arbitration Agreement. Impression Homes values the relationship we have with our Customers. We feel that we have upheld our commitment to [redacted] [redacted], and have followed the terms of the mutually signed Agreement.
[redacted] and [redacted] entered into a Contract with Impression Homes On June 17, 2017. The Contract clearly states what is standard in the Community they purchased a home and both [redacted] and [redacted] signed off on that. Based upon their approval letter with their lender the [redacted] had in...
excess of $10,000 to spend at our design center on upgrades, which would be a generous budget given such standards as 3cm granite, 36" cabinets and many more standard features that tend to be an upgrade with other builders in our market. Impression Homes was also contributing closing costs to the [redacted]. Many times when a customer tours a model that is not in the same community and possibly has more standard features confusion can result. When the [redacted] contacted us with questions about the standards we offered to rectify any confusion by offering them a $920.00 baluster and starter step upgrade at no cost to them. The [redacted] have supplied Impression Homes with $1,632.00 in non-refundable Earnest Money as of today's date. Impression Homes has incurred expenses in excess of this amount with design center, lot costs, permit fees etc... We have treated the [redacted] fairly and have also made a generous offer to resolve any perceived inequity. There would be no benefit to our sales consultant, [redacted], to improperly advise the [redacted] of pricing and standards, in fact given that [redacted] decided to retire he would not even be eligible for a commission on the [redacted] home sale. Encouraging them to go under Contact when he did actually saved the [redacted] an additional $1,000.00. We are confident that [redacted] had their best interest in mind. To date we have not been supplied an executed cancellation from the [redacted], in fact they just recently signed a 2nd Amendment to the Contract. No further action will be taken by Impression Homes at this time as it relates to this complaint. We would encourage the [redacted] to contact the current Sales Consultant on staff for this community if they intend not to proceed with the purchase of the Contracted property. We can supply any additional documentation necessary if so requested.Respectfully, [redacted]
Impression Homes is in receipt of complaint number [redacted] [redacted] contracted on an inventory home with Impression Homes on January 27, The contract clearly stated that the closing on this property was to occur on or before February 28, The Freitas Realtor, [redacted] ***, was present during the contract signing as well as a representative from Cendera Funding Our records indicate that the Freitas spent ½ hours at the model, then left for hours while the contract was prepared, and returned the same day to sign They would have had ample time to change their minds or not proceed with the Contract, no pressure was applied to execute the contract and in fact they did not bring their Earnest Money to Impression Homes until the day after they signed the Contract, check was dated January 28, The initial contact we received from [redacted] was that they wanted to remove their Realtor from the Contract, they were told that we could not do that because we were already under an executed agreement that included the Realtor We were then told that they had changed their minds, they were going through a divorce Upon receiving this complaint our Sales Manager contacted [redacted] and was told that there was an issue with available funds, the lender was then contacted and we were advised that funds are a non-issueImpression Homes entered into this agreement in good faith, no pressure to purchase was applied We have taken the home off of the market during the contracted period, thus incurring more costs than the Earnest Money provided by [redacted] Freitas [redacted] Freitas agreed to the terms of the Contract, Impression Homes is upholding these terms as we do with all Customers we enter into a Contract withNo further action will be taken by Impression Homes We would however encourage [redacted] to review pages & of their signed Agreement with Impression Homes to avoid any unnecessary legal expenses on their part since these pages of the Agreement include a binding Mediation and Arbitration AgreementImpression Homes values the relationship we have with our Customers We feel that we have upheld our commitment to [redacted] ***, and have followed the terms of the mutually signed Agreement
Impression Homes is in receipt of your email dated We apologize for the delayed response as we do not have a record of previously receiving this inquiry Our records indicate that the [redacted] contracted with Impression Homes on July 31, to purchase a to be built home Their contract was approved and sent to our design center with a $20,budget on August 2, and the [redacted] design center appointment was scheduled for August 8, Impression Homes also provided a $2,design center credit to be applied towards any upgrades selected During their appointment with the design center the [redacted] requested pricing on items that are not typically offered in our standard or upgraded package This pricing was provided to them on August 9, The [redacted] make mention that what was standard was not communicated, but they did sign a standard feature sheet at contract that clearly states what is standard within the community they purchased a home They also mentioned being capped at $20,at the design center, this is correct, Impression Homes is always trying to protect our buyers investment We understand what our previously closed house appraised at and we would not want our customers going over this amount and not obtaining the full value of their investment It was explained to the [redacted] and they also signed off on our NOS form that clearly states they can go over this amount if they choose to but that would increase the amount of their earnest money due to Impression Homes in case of a short appraised value prior to closing The [redacted] referenced the model verses what was currently offered, but all builders models are built at a certain period of time with what is standard at the time of construction as well as what is available in upgrades at the time of construction Builders change materials, trades, etc on a fairly regular basis The [redacted] also signed off on this notice at contract as well as being verbally notified of any of these variances prior to completing the contractThe [redacted] also stated that they waited for an extended period of time to find out about the house fitting on the lot they selected I’m not sure why they feel this way since our records state the permit was requested by 8/14/which is the turnaround time from contract for a submittal Impression Homes has to obtain a survey, foundation plans from the engineer, blueprints, etc to submit for permit to the city of Melissa This typically takes 10-business days, as you can see we submitted within business days from contract Impression Homes is very clear in what we offer as standards and upgrades to our customers It’s unfortunate that the [redacted] feel they had a negative experience with Impression Homes As stated above we did not receive this complaint until today, but Impression Homes had already responded to the Tauers request for cancellation dated 8/26/on 9/11/indicating that although the contract states that earnest money in not refundable, we would be refunding them $2,while retaining $1,of their earnest money to cover the expenses we had already incurred for permitting fee’s, design center fee’s, etc Impression Homes issued this check on 9/22/and mailed it to the [redacted] current address of record.Impression Homes will supply additional documentation if requested, we are considering this matter closed and no further action will be taken Respectfully, [redacted]
[redacted] and [redacted] entered into a Contract with Impression Homes On June 17, The Contract clearly states what is standard in the Community they purchased a home and both [redacted] and [redacted] signed off on that Based upon their approval letter with their lender the [redacted] had in excess of $10,to spend at our design center on upgrades, which would be a generous budget given such standards as 3cm granite, 36" cabinets and many more standard features that tend to be an upgrade with other builders in our marketImpression Homes was also contributing closing costs to the [redacted] Many times when a customer tours a model that is not in the same community and possibly has more standard features confusion can result When the [redacted] contacted us with questions about the standards we offered to rectify any confusion by offering them a $baluster and starter step upgrade at no cost to them The [redacted] have supplied Impression Homes with $1,in non-refundable Earnest Money as of today's date Impression Homes has incurred expenses in excess of this amount with design center, lot costs, permit fees etcWe have treated the [redacted] fairly and have also made a generous offer to resolve any perceived inequity There would be no benefit to our sales consultant, ***, to improperly advise the [redacted] of pricing and standards, in fact given that [redacted] decided to retire he would not even be eligible for a commission on the [redacted] home sale Encouraging them to go under Contact when he did actually saved the [redacted] an additional $1, We are confident that [redacted] had their best interest in mind To date we have not been supplied an executed cancellation from the [redacted] , in fact they just recently signed a 2nd Amendment to the Contract No further action will be taken by Impression Homes at this time as it relates to this complaint We would encourage the [redacted] to contact the current Sales Consultant on staff for this community if they intend not to proceed with the purchase of the Contracted property We can supply any additional documentation necessary if so requested.Respectfully, [redacted]
Impression Homes is in receipt of your email dated 10.17.2017. We apologize for the delayed response as we do not have a record of previously receiving this inquiry. Our records indicate that the [redacted] contracted with Impression Homes on July 31, 2017 to purchase a to be built...
home. Their contract was approved and sent to our design center with a $20,000 budget on August 2, 2017 and the [redacted] design center appointment was scheduled for August 8, 2017. Impression Homes also provided a $2,500 design center credit to be applied towards any upgrades selected. During their appointment with the design center the [redacted] requested pricing on items that are not typically offered in our standard or upgraded package. This pricing was provided to them on August 9, 2017. The [redacted] make mention that what was standard was not communicated, but they did sign a standard feature sheet at contract that clearly states what is standard within the community they purchased a home. They also mentioned being capped at $20,000 at the design center, this is correct, Impression Homes is always trying to protect our buyers investment. We understand what our previously closed house appraised at and we would not want our customers going over this amount and not obtaining the full value of their investment. It was explained to the [redacted] and they also signed off on our NOS form that clearly states they can go over this amount if they choose to but that would increase the amount of their earnest money due to Impression Homes in case of a short appraised value prior to closing. The [redacted] referenced the model verses what was currently offered, but all builders models are built at a certain period of time with what is standard at the time of construction as well as what is available in upgrades at the time of construction. Builders change materials, trades, etc on a fairly regular basis. The [redacted] also signed off on this notice at contract as well as being verbally notified of any of these variances prior to completing the contract. The [redacted] also stated that they waited for an extended period of time to find out about the house fitting on the lot they selected. I’m not sure why they feel this way since our records state the permit was requested by 8/14/17 which is the normal turnaround time from contract for a submittal. Impression Homes has to obtain a survey, foundation plans from the engineer, blueprints, etc to submit for permit to the city of Melissa. This typically takes 10-15 business days, as you can see we submitted within 10 business days from contract. Impression Homes is very clear in what we offer as standards and upgrades to our customers. It’s unfortunate that the [redacted] feel they had a negative experience with Impression Homes. As stated above we did not receive this complaint until today, but Impression Homes had already responded to the Tauers request for cancellation dated 8/26/17 on 9/11/17 indicating that although the contract states that earnest money in not refundable, we would be refunding them $2,500 while retaining $1,000 of their earnest money to cover the expenses we had already incurred for permitting fee’s, design center fee’s, etc.. Impression Homes issued this check on 9/22/2017 and mailed it to the [redacted] current address of record.Impression Homes will supply additional documentation if requested, we are considering this matter closed and no further action will be taken. Respectfully, [redacted]
Impression Homes is in receipt of complaint number [redacted]. [redacted] [redacted] contracted on an inventory home with Impression Homes on January 27, 2018. The contract clearly stated that the closing on this property was to occur on or before February 28, 2018. The...
Freitas Realtor, [redacted], was present during the contract signing as well as a representative from Cendera Funding. Our records indicate that the Freitas spent 1 ½ hours at the model, then left for 2 hours while the contract was prepared, and returned the same day to sign. They would have had ample time to change their minds or not proceed with the Contract, no pressure was applied to execute the contract and in fact they did not bring their Earnest Money to Impression Homes until the day after they signed the Contract, check was dated January 28, 2018. The initial contact we received from [redacted] was that they wanted to remove their Realtor from the Contract, they were told that we could not do that because we were already under an executed agreement that included the Realtor. We were then told that they had changed their minds, they were going through a divorce. Upon receiving this complaint our Sales Manager contacted [redacted] and was told that there was an issue with available funds, the lender was then contacted and we were advised that funds are a non-issue. Impression Homes entered into this agreement in good faith, no pressure to purchase was applied. We have taken the home off of the market during the contracted period, thus incurring more costs than the Earnest Money provided by [redacted] [redacted] Freitas. [redacted] [redacted] Freitas agreed to the terms of the Contract, Impression Homes is upholding these terms as we do with all Customers we enter into a Contract with. No further action will be taken by Impression Homes. We would however encourage [redacted] [redacted] to review pages 6 & 7 of their signed Agreement with Impression Homes to avoid any unnecessary legal expenses on their part since these pages of the Agreement include a binding Mediation and Arbitration Agreement. Impression Homes values the relationship we have with our Customers. We feel that we have upheld our commitment to [redacted] [redacted], and have followed the terms of the mutually signed Agreement.
[redacted] and [redacted] entered into a Contract with Impression Homes On June 17, 2017. The Contract clearly states what is standard in the Community they purchased a home and both [redacted] and [redacted] signed off on that. Based upon their approval letter with their lender the [redacted] had in...
excess of $10,000 to spend at our design center on upgrades, which would be a generous budget given such standards as 3cm granite, 36" cabinets and many more standard features that tend to be an upgrade with other builders in our market. Impression Homes was also contributing closing costs to the [redacted]. Many times when a customer tours a model that is not in the same community and possibly has more standard features confusion can result. When the [redacted] contacted us with questions about the standards we offered to rectify any confusion by offering them a $920.00 baluster and starter step upgrade at no cost to them. The [redacted] have supplied Impression Homes with $1,632.00 in non-refundable Earnest Money as of today's date. Impression Homes has incurred expenses in excess of this amount with design center, lot costs, permit fees etc... We have treated the [redacted] fairly and have also made a generous offer to resolve any perceived inequity. There would be no benefit to our sales consultant, [redacted], to improperly advise the [redacted] of pricing and standards, in fact given that [redacted] decided to retire he would not even be eligible for a commission on the [redacted] home sale. Encouraging them to go under Contact when he did actually saved the [redacted] an additional $1,000.00. We are confident that [redacted] had their best interest in mind. To date we have not been supplied an executed cancellation from the [redacted], in fact they just recently signed a 2nd Amendment to the Contract. No further action will be taken by Impression Homes at this time as it relates to this complaint. We would encourage the [redacted] to contact the current Sales Consultant on staff for this community if they intend not to proceed with the purchase of the Contracted property. We can supply any additional documentation necessary if so requested.Respectfully, [redacted]