Impressions Vanity Co

We are very sorry Ms [redacted] has had a less than satisfactory experience with us but we truly do try to make customer service a priorityWe have recently experienced exponential growth especially over the holiday shopping season and we were not sufficiently staffed, and as a result we were providing less than satisfactory serviceWe have since rectified the situation and will ensure that situations like this do not happen againAs for Ms [redacted] 's case we have since issued her a full refund and have attached a copy of the refundPlease let us know if there is anything else that is needed at allThank you

We assure you that customer satisfaction is our top priority and we want the service within our company to reflect that principleWe realize the importance of having a non-damaged product delivered within the correct time frame, is importantI certainly understand the frustration and
disappointment you haveHaving to wait so long and then not receiving the product in it’s best condition is upsettingHowever, we always like to give our customers some options, if ever a situation like this takes placeIt is stated on our website for any exchanges or returns you must have it's original packagingCustomers have 48-hours to contact us about any order that arrives damaged and days to return items(if there are no defects) with original packagingAccording to your email ticket number *** you stated on Fri, Jun at 10:AM, "So I've realized I cannot fix this on my own because of the wood and the condition so I need to have my money compensated for the pro table top." Which we then responded to on Fri, Jun at 11:AM, offering a partial refund of $or $store creditOn Friday, June 9th at 12:53pm PST we've noted that you contacted us via phone accepting a partial refund of $for keeping the SlayStation Pro Tabletop in which you have acceptedThe refund was processed on Tuesday, June 12th, If you have further questions please feel free to contact us at

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm not satisfied with this at allI accepted the $because that's the best they could give meI'm not happy with that dollars because that didn't even cover my *** shippingWhat is $going to fix? I paid almost $for the table top all I'm asking is if I can get my money back for the table top because I'm not happy with how it looks at allIt looks horrible and I hate looking at it everydayI just want my money back.
Regards,
*** ***

Customer contacted us via email on August 25th regarding her product. We responded to the email that same day requesting for more information. With the information provided we were unable to pull up her records. She then informed us she purchased the item through [redacted], which the customer has to go...

straight to [redacted] for any returns/exchanges. Then days after the customer stated she purchased the product at [redacted], which we also explained that she needs to take it back to [redacted] for any returns/exchanges. We explained that once she returns the item to [redacted] they would immediately contact us to further assist them. I have attached the email conversation to this email. If you have further questions, please feel free to contact us at 844.881.0790 Monday-Friday 9am-5pm PST.

Dear Ma'am,We apologize for the inconvenience that this may have caused. Since you purchased our product through a Third-party store you would have to follow the stores return/exchange policy, whether it may be Amazon, [redacted], Nordstrom or any third-party store. As we stated during our email exchanges on September 27th, 2017, you would need to go directly to the store you purchased the item for any exchanges and warranty issues. We apologize unfortunately, we are unable to assist you regarding this matter. We wish for you to please contact the store where you may have purchased the item for the return/exchange for the product.

Revdex.com:
'M.  MlThe 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Home goods can not exchange item the don't have anymore and the store would not refund after  30 days     I want the item repaired,or exchanged    They are selling broken defect parts to home goods and will not offer any warranty on there product    How could they contact the store they don't even know what store I purchased it at.   
Regards,
[redacted]

We are very sorry Ms. [redacted] has had a less than satisfactory experience with us but we truly do try to make customer service a priority. We have recently experienced exponential growth especially over the holiday shopping season and we were not sufficiently staffed, and as a result we were...

providing less than satisfactory service. We have since rectified the situation and will ensure that situations like this do not happen again. As for Ms. [redacted]'s case we have since issued her a full refund and have attached a copy of the refund. Please let us know if there is anything else that is needed at all. Thank you

We apologize for the delay in response and the inconvenience that this may have caused. We have refunded the amount of $96.97 back to the PayPal account that you have provided us yesterday Monday, June 26th, 2017. If you have further questions please feel free to contact us at [redacted]