Impressive Exteriors

Review: We hired Impressive Exteriors License # 973585 (916) 437-7579 of Sacramento to install CraneBoard batten siding on our home in July 2013. The work was completed in August 2013; within 60 days we noticed four large spots or bubbling/blistering. TO DATE THIS ISSUE IS NOT REPAIRED OR RESOLVED. We contacated Impressive Exteriors in early October 2013 and were told they would send someone out to fix the problem. During the month of October 2013 thru the present date, we made multiple telephone calls, left numerous messages, and spoke with the office manager [redacted], the owner [redacted], the salesman [redacted], and estimator [redacted] to no avail. Noone inspected the home, or repaired anything. Eventually, we were instructed to fill out a warranty repair form to Royal Building Products, this online form was very technial, we requested assistance, so eventually on 10/29/13 [redacted] came to our home and completed the form. On 11/8/13 Royal Building Products authorized the work, issued a voucher, provided the products to Impressive Repairs to correct the problem. Impressive Exteriors promised the work would be completed in January 2014. From Nov 2013- Jan 2014, we have spoke to all of the above people repeatedly, have been given conflicting information, run around, and excuses. As of 1/17,2014 we have no action, resolution or idea when this will be repaired.Desired Settlement: Would like to have the warrenty work completed.

Business

Response:

We have scheduled an appointment on Feb 3rd AM wiht the m/m [redacted] to take care of the problem.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,