Impressive Plumbing & Heating, Sales & Service

We encouraged [redacted] to bring his car even though it was purchased as isI paid for the diagnostic and at that time we thought a new $battery would fix the problem and he agreed to split it 50/50.After further evaluation it needed several hundred more dollars to repair, in the interest of customer satisfaction we still paid all but $Whe [redacted] arrived to pick up his car he refused to pay his agreed upon share and said I will just leave it here.We pride ourselves on customer satisfaction and feel we have gone over and above on a "as is " vehicle

In regards to Revdex.com claim [redacted] ? As you can see from the enclosed copies the customer purchased a used vehicle with a warranty that clearly states 50/engine ,transmission, transfer case (he and his wife both signed) ? They also signed a We Owe showing no work due, but in the effort of customer satisfaction agreed to re-imburse for the light(enclosed check stub $156.28)? At this time taking into consideration our prior good faith payment on the lighting and their understanding of the written warranty enclosed we do not feel we can help any further in this case? We always try to do what is right but in used vehicle sales anything can happen after purchase? Thank you in advance, [redacted] *avery Automotive

since hearing about this for the first time yesterday, I have reached out to [redacted] I expressed my concern with her and invited her in saturday to talk about itshe seemed very happy that I reached out to her...?

In regards to Revdex.com claim [redacted] As you can see from the enclosed copies the customer purchased a used vehicle with a warranty that clearly states 50/engine ,transmission, transfer case (he and his wife both signed) They also signed a We Owe showing no work due, but in the effort of customer satisfaction agreed to re-imburse for the light(enclosed check stub $156.28) At this time taking into consideration our prior good faith payment on the lighting and their understanding of the written warranty enclosed we do not feel we can help any further in this case We always try to do what is right but in used vehicle sales anything can happen after purchase Thank you in advance, [redacted] *avery Automotive

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you...I spoke with our service mgrPaul L*** and he would be happy to have them make a service appt(no charge ) They will ride and drive and if the rotors need turned we will do that no chargeWe hope this will satisfy and help keep a customer happy

We tried to locate an extra set of keys from previous customer to no avail...In consideration of the customer, Lavery automotive would like to offer a $settlement and consider this closedIf this is in agreement please let me know ...I will send a check to your address of record, thank you.*** ***

since hearing about this for the first time yesterday, I have reached out to *** ***i expressed my concern with her and invited her in saturday to talk about itshe seemed very happy that I reached out to her

We tried to locate an extra set of keys from previous customer to no avail...In consideration of the customer, Lavery automotive would like to offer a $settlement and consider this closedIf this is in agreement please let me know ...I will send a check to your address of record, thank you.*** ***

In regards to Revdex.com claim *** As you can see from the enclosed copies the customer purchased a used vehicle with a warranty that clearly states 50/engine ,transmission, transfer case (he and his wife both signed) They also signed a We Owe showing no work due, but in the effort of
customer satisfaction agreed to re-imburse for the light(enclosed check stub $156.28) At this time taking into consideration our prior good faith payment on the lighting and their understanding of the written warranty enclosed we do not feel we can help any further in this case We always try to do what is right but in used vehicle sales anything can happen after purchase Thank you in advance, *** *** *avery Automotive

since hearing about this for the first time yesterday, I have reached out to *** ***i expressed my concern with her and invited her in saturday to talk about itshe seemed very happy that I reached out to her...

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In regards to Revdex.com claim *** As you can see from the enclosed copies the customer purchased a used vehicle with a warranty that clearly states 50/engine ,transmission, transfer case (he and his wife both signed) They also signed a We Owe showing no work due, but in the effort of
customer satisfaction agreed to re-imburse for the light(enclosed check stub $156.28) At this time taking into consideration our prior good faith payment on the lighting and their understanding of the written warranty enclosed we do not feel we can help any further in this case We always try to do what is right but in used vehicle sales anything can happen after purchase Thank you in advance, *** *** *avery Automotive

We encouraged *** to bring his car even though it was purchased as isI paid for the diagnostic and at that time we thought a new $battery would fix the problem and he agreed to split it 50/50.After further evaluation it needed several hundred more dollars to repair, in the interest of
customer satisfaction we still paid all but $Whe* *** arrived to pick up his car he refused to pay his agreed upon share and said I will just leave it here.We pride ourselves on customer satisfaction and feel we have gone over and above on a "as is " vehicle

We encouraged *** to bring his car even though it was purchased as isI paid for the diagnostic and at that time we thought a new $battery would fix the problem and he agreed to split it 50/50.After further evaluation it needed several hundred more dollars to repair, in the interest of
customer satisfaction we still paid all but $Whe* *** arrived to pick up his car he refused to pay his agreed upon share and said I will just leave it here.We pride ourselves on customer satisfaction and feel we have gone over and above on a "as is " vehicle