Imprezzio, Inc.

We are one of thousands of insurance agencies working for a very large national insurance company. Imprezzio Inc recently contracted with our company to provide a new sales/marketing system. Imprezzio provides it's own customer service to the end user's of it's product for our company. Over the last several months, we have opened several help tickets with Imprezzio because their system either wasn't built to do what we need it to do, or they "upgrade" their system, subsequently breaking previously working functionality. The last update to their system, broke some key functionality leaving our agency unable to properly track activity with our clients. After spending over one hour on the phone with level one support, they transferred us to level two support. Level two support would not escalate the support call any further and refused to provide any information about what they are doing to fix the problem, or when it would be fixed. This behavior has been noted on several occasions by our agency. We have discussed these issues with many other agencies in our company and all of them express the same concerns. After learning more about the company, I strongly recommend prospective enterprise clients to consider other sales/marketing systems provided by a company with larger support and engineering staff who are able to address key performance issues in a timely and respectable way.