Imprinted Wear

In response to [redacted] : As in any goods that are provided to us we strive to produce and excellent productIn this case, we goofed, the same way I told [redacted] when he called meWhen we spoke, I told him that we had made a mistake with his hats, and that I would order similar hats for him I did He was supposed to arrive at my store on 715, but never did I waited until PM, because he had told me that he did not get out of work until PMNot only did I order hats that were similar, I also told him that I would order the exact hats for him if he gave me the exact style number and color After not showing up, he never contacted me again I spoke with the vendor that I was dealing with and told him to refund the money to the customer for the hats, which he didDuring our busy season, which is from March through July, we sometimes make mistakes We produce as many as 10,pieces a month, and things go wrong This year, with approx 40,pieces going out, we damaged a total of pieces We either correct the problem or reimburse I tried to correct the problem, but the customer did not show up, so we reimbursedIf the customer would like, he can bring in hats to my shop and I would be more than glad to do the job for him at no costOnce again, I have very few customers that leave here unhappy, and I would like to accommodate [redacted] in the same fashion Sincerely Alan B [redacted] Owner, Imprintedwear inc PS I will be out of the office until August ***, at which time I would like to make good with ***

Revdex.com:At this time, I have not been contacted by Imprinted Wear regarding complaint ID ***.Sincerely,*** ***

In response to [redacted]: As in any goods that are provided to us we strive to produce and excellent product. In this case, we goofed, the same way I told [redacted]...

when he called me. When we spoke, I told him that we had made a mistake with his hats, and that I would order similar hats for him.  I did.  He was supposed to arrive at my store on 7/**/15, but never did.  I waited until 7 PM, because he had told me that he did not get out of work until 5 PM. Not only did I order hats that were similar, I also told him that I would order the exact hats for him if he gave me the exact style number and color.  After not showing up, he never contacted me again.  I spoke with the vendor that I was dealing with and told him to refund the money to the customer for the hats, which he did. During our busy season, which is from March through July, we sometimes make mistakes.  We produce as many as 10,000 pieces a month, and things go wrong.  This year, with approx 40,000 pieces going out, we damaged a total of 223 pieces.  We either correct the problem or reimburse.  I tried to correct the problem, but the customer did not show up, so we reimbursed. If the customer would like, he can bring in hats to my shop and  I would be more than glad to do the job for him at no cost. Once again, I have very few customers that leave here unhappy, and I would like to accommodate [redacted] in the same fashion.   Sincerely   Alan B[redacted] Owner, Imprintedwear inc   PS.  I will be out of the office until  August [redacted], at which time I would like to make good with [redacted].

In response to [redacted]: As in any goods that are provided to us we strive to produce and...

excellent product. In this case, we goofed, the same way I told [redacted] when he called me. When we spoke, I told him that we had made a mistake with his hats, and that I would order similar hats for him.  I did.  He was supposed to arrive at my store on 7/**/15, but never did.  I waited until 7 PM, because he had told me that he did not get out of work until 5 PM. Not only did I order hats that were similar, I also told him that I would order the exact hats for him if he gave me the exact style number and color.  After not showing up, he never contacted me again.  I spoke with the vendor that I was dealing with and told him to refund the money to the customer for the hats, which he did. During our busy season, which is from March through July, we sometimes make mistakes.  We produce as many as 10,000 pieces a month, and things go wrong.  This year, with approx 40,000 pieces going out, we damaged a total of 223 pieces.  We either correct the problem or reimburse.  I tried to correct the problem, but the customer did not show up, so we reimbursed. If the customer would like, he can bring in hats to my shop and  I would be more than glad to do the job for him at no cost. Once again, I have very few customers that leave here unhappy, and I would like to accommodate [redacted] in the same fashion.   Sincerely   Alan B[redacted] Owner, Imprintedwear inc   PS.  I will be out of the office until  August [redacted], at which time I would like to make good with [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]