ImproveIt Home Remodeling, Inc.

Thank you for bringing this matter to our attentionI have been in contact with our Installation & Services Director and understand that we are scheduled to visit your home on 2/I'm confident, based on the project notes and pictures, that this is a roofing issue and not
related to the siding we've installedPlease rest assured that we stand behind our work and your complete satisfactionIf the examination shows otherwise, we're committed to taking the require action to remedy the situationIf I can be of any service in the interim, don't hesitate to contact me at ###-###-####.Sincerely,*** *** ***

Improveit feels that they have a valid agreement and disagrees with the consumer's response.Improveit met the terms of the original contract (12.99% with a month deferral).See #Payment/Financing on page of the contractThe buyer agrees to pay the sales price as set forth above, with full payment due upon substantial completion of the job, defined as the job being materially completed and functional as intendedThe buyer may choose to obtain financing for their purchase and may request that improveit suggest 3rd party lenders or brokers for the buyer to considerImproveit is not a lender and will not negotiate or provide financing or broker services for the buyers purchaseAny financing contracts the buyer enters into with a 3rd party will be contained in separate financing documentsIn the event Improveit is able to facilitate financing either as set forth in the finance addendum or on terms that are more favorable to the buyer, the buyer is obligated to this contract unless the three day cancellation period has not yet passedIn the event the buyer subsequently chooses not to finance this contract , this contract reverts to a cash saleThe buyer must then provide Improveit with a 20% deposit

I am rejecting this response because: I exercised my legal right to cancel the loan paperwork that was the funding to support this home improvement project This would in turn cancel the project as I have not other means to pay for it I do not wish to move forward now or anytime in the futureI wish no further contact by anyone at Improve It on this matter
Regards,
*** ***

The window issues are still not resolved. Triston came out to replace the screen & the sash in the kitchen, due to the bad weather he was unable to replace the other bedroom window, also the living room picture window wasn't even ordered as I was told it was. Now Dustin is saying that Triston does't do caulking for all the windows need to be redone on the outside. That is funny because how is Triston going to take out & put in the bedroom window without caulking it? And he also removed the old caulking on the inside of the den bedroom & recalked that. There is air coming in around the living room window, the windows are definatly poor quality, not at all what TJ professed them to be during the presentation of how energy efficient they would be & noise reduction. Now I am also wondering if the lifetime window warranty is also a jokeTJ said that if I sold my home that the warranty could be passed to the new owners which was a plus in their favor. But TJ did say that if I didn't take the deal he offered that day that the deal was off the table which was frustrating to me when he know I had another scheduled to come the next day to show me their windows

The service was
completed on 11/12/
ImproveIt Home
Remodeling (IHR) inadvertently broke a window above Mrand Mrs***’s door
when they were putting the sunroom back together. IHR explained to Mrs
*** at that time they would order the window and once they received it from
the manufacturer, they would make the appointment with Mrs*** to return to
their home to install it. However, Mrs*** called in the next day to get
the return visit scheduled. IHR again explained to Mrs*** that they
could not schedule the return visit until they received the window. IHR
explained that it’s a custom made window and they had to order it, and they
would put her on the schedule ASAP once the window was received. Mrs
*** still didn’t understand, so Mr*** got on the phone with our service
manager who explained the situation to Mr***. The conversation ended
that day with Mr***’s understanding of the situation, explaining to his wife
that IHR’s hands were tied as they waited for the window to be custom
made.
IHR received the window
and called to put them on the schedule ASAP. The day of the service, it
was raining in Columbus. So, IHR called Mrs*** to ask if it was
raining in Logan and explained to her that IHR cannot do the repairs in the
rain because of the electrical work needed to perform alongside the window
repair. Mrs*** confirmed that it was also raining in Logan. IHR
got the service rescheduled for the next available date that they could get two
(2) technicians’ schedules clearedIHR didn’t pull their technicians off of
Mrs***’s job that day to work on other jobs. It was raining. IHR
could not do the service that day
Mrs*** wanted IHR to
come back out on a certain day & IHR explained to her that two (2)
technicians needed to be there and IHR had to schedule it accordingly because
one (1) guy could not do the work alone
IHR has done EVERYTHING in
its power to expedite this service so that they can move for***. At no
point was IHR unaccommodating, impolite or unprofessional. IHR has gone
above and beyond to help these customers
IHR was proactive in
addressing the door issue even though the customer performed work that voided
their warranty

I am rejecting this response because: Improveit failed to mention their employee by name and made it sound like we, the homeowners, were to blame for their employee's behaviorI would, also, like to know that they are not going to send Chris to anyone else's homeWhile I had issues with being mislead from the beginning and the tactics they used to make their salesThe big issue is the fact that Chris was asked to leave our home nicely several times, he intentionally delayed leaving and continued to make comments that were escalating the situation and our fear that we would have to contact the police to get him off our propertyHe would not leave our home even after his things were packed upHe was only asked to leave in a loud manner after he was asked multiple times, his things were packed and he continued to sit in our kitchen textingHe made us feel threaten and uncomfortable in our homeHe threaten us with the police and then we threaten to call ourselves if he would not leave, his response was " i"m here on business!". He felt this gave him the right to stay in a home he was clearly not welcome in, this to me is a liability for their companyHe only left after I started to dial and let him know we would have to assist him in leavingWe have had plenty of work done on our home in the past year and have had NO issues until Improveit came along.Regards,*** ***

","sans-serif">ImproveIt met with the customer and it was determined that there
was a miscommunication between the customer and ImproveIt as to the needs of
the customer. It was decided that the best way to resolve the issue was
to permit the customer to cancel the contract, which ImproveIt agreed to do
so. The customer has indicated they will keep ImproveIt in mind should
their needs change in the future

As a goodwill gesture, ImproveIt!
offered a discount to the customer when she came to us regarding her concerns
She accepted that offer as satisfactory and we proceeded with her projectImproveIt! has now made another offer to replace her caulk at no charge to address her
current dissatisfactionImproveIt! believes they have acted in a responsive and
satisfactory manner and addressed all areas of concern

My parents signed up to win a free walk in tub at there booth in ***They contacted Dad & set up home visit & was told they did not have drawing yet but he measured bathroom & said a walk in tub would not fit but they could put a shower in for around $10,and if you we will give
you cashThey offered financing at a low rate and pressured him to sign a contractON 1/3/I went over contract it said 27.9% for years for a total of $24,I told them he wasn't getting shower, I found one at home depot for and that was too muchHe said he was not breaking deal.The need to be investigated for bait & switch, high pressure sales, liaing about % rateRefund my paretns their $He scamed from them & show everyone a list of winners (I would bet that nobody won anything.)

I am sorry to hear that you remain unsatisfiedWe've tried to explain on several occasions that our windows, the ones we installed in your home, are custom-manufactured for each residence and unique to our business onlyAll vinyl windows are not created equalOurs feature the highest energy-savings components beyond the type of double-pane glass used Our windows are made with T-Core insulated frames engineered to last a lifetimeThey feature heat-fusion welded corners, no screws or caps and thermal form core insulationOur frames will not yellow, warp or separate over timeUnlike other vinyl windows that are made with metal spacers that allow for heat/cold transfer and condensation, ours have a state-of-the-art SolarTech Gold Spacer This exclusive feature means there's no hot/cold air transfer at the edge of the glass, helping to ensure your home's comfort and maximize energy-savingsWe would be happy to discuss all the features of our superior grade windows again, if that would be helpful in understanding all the differences between other vinyl windows and oursPlease contact me at ###-###-#### to schedule a time to discussWe remain committed to your 100% satisfaction

I wish to address Revdex.com complaint ID *** submitted on 9-21- The company did come out and worked on some thingsHow ever they broke a smsliver of a window above the doorThey called their workers off this job on ThurOct 22ndWhen I called to see when they would be back, I was told they were waiting on the replacement window that they ordered from a vendor in Detroit MichI heard the service manager tell the worker he had to pull them off our job to work onother jobsThey (the workers) used our hone because their cell phone didn't get reception hereWhen I told the service manager I heard the conversation he said that wasn't trueI guess I can't hear now? Then they called and said they would be here, the window was in on FriNov6thThis morning they called and asked if it was raining hereI told them yest but it was supposed to clear up by noonShe called back and said they only had worker and this job would take people and it would have to be dry weather to do the work on the stairsSo I keep getting different excuses every time they callNow they say they will be out next Thurs., Nov12th to fix the stairs, the window & the electricI think this company needs a new service manager, he likes to make excuses, rather than fixing problemsI am very tired of excuses, please fix the problem.*** ** ***

Below is the response sent from the President of ImproveIt via email, verbatim, to the customer directly on today's date 7/2/2015:Mr***,
Thank you for sharing your
concerns with us
We have researched your complaint
and offer the following explanation, supported by the attached
documentation,
to clear up what we feel is a minor misunderstanding
You entered into a contract with
us on August 25, for windows at a total price of $4,
On November 14, 2014, you signed a
contract modification adding $1,to the price for additional product and
work, resulting in a revised contract price of $5,
On February 2, 2015, you signed a
modification where we deleted the previous additional product and work
and credited the previous amount charged of $1,520.This brought your
contract price back to the original amount of $4,002, minus the $deposit,
resulting in a balanced owed of $3,
You financed your project with a
Retail Installment Contract with *** *** on September 6, for the
financed amount of $3,The loan document disclosed a finance charge of
$1,Including this interest/finance charge detailed by ***, the total
payments over the life of the loan would be $5,
I believe perhaps there was
confusion over the $1,modification charge (which was credited as referenced
earlier) with the $1,finance charges for the loanAs you can see by the
enclosed supporting documentation, you have been charged the correct contract
balance
We are committed to your complete
satisfactionIf this explanation doesn’t adequately address your concerns,
please do not hesitate to contact me at the number listed below
Sincerely,
Seth C***
***
###-###-####

Ms***, Thank you for sharing your concerns about your bath project and bringing this matter to our attentionBeing in business for over years and serving over 45,customers, we take our responsibilities to each homeowner very seriouslyWe appreciate you and your fiancé taking time
yesterday to meet with our Louisville Branch Manager to come to a resolutionAs he may have shared regarding your finance and payment concerns, during each in-home consultation we present financing options that are best suited to each customer’s individual needsBased on high interest debt you were carrying from other lenders, we presented an option that provided a plan to pay off that debt and save a considerable amount of money in interestTo show our dedication to your satisfaction, the Branch Manager extended an additional courtesy discount to you during your meetingAs an further token of goodwill, we will also be sending you a $refundYou should receive that in approximately five business daysFinally, we will be sending a service tech to your home to make a few minor adjustments to ensure you love your new tubAgain, thank you for sharing your concernsWe’re glad we are able to reach a swift resolutionSincerely,Seth C*** ***

In my paper work it says nothing about a restocking fee

We have come to a mutual agreement both parties involved they have satisfied our wants Thanks for all your help in this matter ***

Mr***, Thank you for bringing this matter to our attention so that we could address itI understand from our Director of Installation and Service that your warranty work is scheduled for Monday, 5/1/Please accept our sincere apologies for the delayIf I can be of any further assistance,
don’t hesitate to contact me directly at 614-291-extSeth C***, ***

Thank you for reaching out again about your window projectIt is my understanding that we are scheduled to be at your home today to address your concerns, including the one you mentioned in your response about air coming in around your living room windowAdditionally, we are having a senior technician come out and examine the caulking and speak with you about this tooHe will be contacting you shortly to sa time for this appointmentAs I said in my earlier response, as soon as the service appointments are complete, I’m happy to discuss compensation for the inconveniences you’ve experienced We appreciate your patience and remain committed to resolving this to your complete satisfactionSincerely, Seth C*** President

I am rejecting this response ; I received a phone call from the installerhe said the window could not be located at the warehouse and that there would have to be a new date for installing window madeAnother BS response from this company.Now that I said a bad word, maybe you can delay my window install for another reasonthis is the FIFTH MONTH since my original appointmentTHERE HAS BEEN A COMPLETE LACK OF RESPECT FROM YOUR COMPANY
Regards,
*** ***

On January 12, 2016, Improveit obtained a contract with *** *** (hereafter “customer”) to install new windows in her home. Improveit scheduled an appointment at customer’s home to perform measurements of all the windows. The windows were then ordered according to Improveit’s
measurements. However, on March 21, 2016, it was discovered that three (3) windows were mis-measured so Improveit had to re-measure and reorder the windows. On March 23, (two days after Improveit re-measured the windows), customer called Improveit in an effort to cancel the project. On June 23, 2016, the windows were installed in the customer’s home. During that visit, the Improveit technician was advised by the customer to NOT caulk the windows. To appease the customer, the technician did not caulk the windows after they were installed On July 26, 2016, Improveit advised the customer that the windows needed to be caulked in order for her warranty to remain intact, so the customer agreed to let Improveit come back out to the home to perform the caulking on the windowsAt that time, customer was advised that all household items needed to be removed near the windows before the caulking could take placeOn August 5, 2016, an Improveit technician went to the customer’s home to perform the caulking on all of the windows….However, he was not able to caulk ALL of the windows due to furniture being in the way…So he only caulked of the windows that day for this very reasonAfter that time, Improveit made several attempts to reach out to the customer to schedule an appointment to caulk the other windowsCustomer was often unresponsive. So unresponsive that on August 30, 2016, Improveit’s Service Manager canceled the project due to “customer unresponsive” and Improveit considered the project closed at that timeCustomer subsequently hired an attorney who contacted Improveit. Improveit then contacted the customer to again try to schedule service on the additional windows. An appointment was scheduled for September 15, 2016, and again, when Improveit went to the customer’s home, the furniture had still not been removed so they could efficiently perform their job. Nonetheless, Improveit moved the furniture that was in their way and completed the caulking on the additional windowsImproveit is uncertain why the customer is still dissatisfied to file this Revdex.com complaint

ImproveIt worked directly with the lender to clear up any
confusion. The miscommunication appeared to be on the lender’s
side. Therefore, the lender forgave all interest on the
account.
ImproveIt believes the customer is completely satisfied with this resolution
and considers this matter resolved