ImproveIt appreciates you bringing this matter to their attention Since ImproveIt is not a lending institution, when customers are seeking to finance their new project, ImproveIt connects them with their group of trusted lenders For each project, ImproveIt reaches out to multiple lenders in an effort to secure the best financing option(s) Since lenders have differing credit granting qualifications and loan programs, one may approve financing while another may not, and payments may differ based on interest rates and other factors Additionally, one may require both parties to qualify for a loan, while another may not With that said, I appreciate your willingness to meet with me so that I may personally address your questions and concerns Thank you again for sharing your feedback and I look forward to meeting you
Thank you for bringing this matter to our attentionWe apologize for your experience and are committed to an expeditious resolution [redacted] is a new employee who doesn’t usually receive calls of this naturePlease know she will receive the proper training to ensure this doesn’t happen in the futureAll contracts are subject to the Federal Day Right to Cancel provisionTherefore, there will be no problem cancelling your order and returning your depositYou will be contacted today (2/15/17) or tomorrow (2/16) regarding your cancellationAgain, we apologize for the situation and any inconvenience it may have causedIf I can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### [redacted] Tell us why here
Improveit! has spoken with MrsC [redacted] and advised her that they would refund her $8,when her new door is installed and Improveit!'s door is available for pick up from her home
Revdex.com: We were told they are bringing us our refund in person I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
We are sorry to hear that you have rejected our response regarding the action taken to correct the experience you had with our sales representativeWe take our responsibility in this situation very seriously and are fully committed to addressing all of your concernsI would like to suggest we either set up a time to speak over the phone or schedule a face-to-face meeting where we can discuss this topic in greater detailPlease feel free to contact me at ###-###-#### to set up a time to speak or meet, whichever you preferOr, let me know when is convenient for me to call and I will ensure that happensSincerely, Seth C [redacted]
Thank you for bringing this matter to our attentionWe take your feedback seriouslyWhile we work with a variety of lenders and don’t make lending decisions or control interest rates, we’re committed to addressing your concernsThank you for agreeing to meet with us on 10/12/We look forward to reaching an amicable solution at that time
A garden door is not what we orderedIf I desired a stationary side then we would have opted for another sliding glass doorThis does not change the circumstance of poor quality construction and installationI fear that this will be another lemon and repeated poor customer service with unnecessary added stressThe request for the service history still has not been resolved as wellWith all due respect, I do not wish to continue business with Improveit nor their products due to this stressful experience since the installationWe stand by our choice resolution of a total refund so that we may purchase a quality product and craftsmanshipRegards, [redacted]
Mr [redacted] is one of Improveit’s valued previous cus***ers and Improveit has every intention of satisfying the dispute in a way that best suits everyone Improveit has been in touch with Mr [redacted] and initial discussions towards an amicable resolution have commenced However, due to a family matter that is taking priority for Mr [redacted] at this time, Improveit and Mr [redacted] have agreed to touch base in a couple of weeks to come to a final resolution At that time, Improveit will notify the Revdex.com of same / [redacted] Style Definitions */
Thank you for forwarding this consumer's concerns to me for a response I hope that your New Year is off to a great start I will be happy to respond to this complaint, however, it contains very few details Surmise it to say, the [redacted] ’s children seem unhappy with their parents’ decision to install a new bathroom system They also don’t seem to have a good command of the facts so I’ll review those for you I’ve also attached the supporting paperwork Customer satisfaction and compliance with consumer laws are of utmost importance to ImproveIt Home Remodeling, Inc(“ImproveIt”) The [redacted] ’s entered a drawing at [redacted] to win a free home improvement project The drawing hasn’t occurred yet so the [redacted] ’s obviously haven’t won anything yet If they do win, they do not need to pay for the system they purchased ImproveIt offers everyone the opportunity to enter into their contests for free home improvements and they also use this as a marketing opportunity once they have appropriately obtained contact information from people who have entered their contests ImproveIt contacted the [redacted] ’s who invited ImproveIt to their home to discuss their products On November 19, 2015, the [redacted] ’s agreed to purchase a bath system for $10,as the attached contract shows (I do not know why the complaint says $24,000) They also signed the notice informing them of their three day right to cancel They (or their children) did not try to cancel during the rescission period On December 7th, ImproveIt returned to the [redacted] ’s home to measure for product ordering purposes On December 11th, ImproveIt ordered the products required for the [redacted] ’s home improvement project and the product was delivered to ImproveIt on December 29th ImproveIt then called the customers and scheduled the installation, but the [redacted] ’s children called to cancel the project before that date arrived After ImproveIt’s review of this account, they believe that there was a misunderstanding and/or miscommunication with regard to the interest rate on the [redacted] ’s loan ImproveIt’s salesperson quoted a 9.9% interest rate to the customer at the time the contract was executed, but fortunately for the customer, their interest rate came back much lower at just 6.9% The bank that approved the [redacted] ’s loan has a base interest rate of 27-29% However, ImproveIt will buy loans down for customers to get their interest rate lowered When the customer gets the bank’s standard “form” welcome letter approving their loan, it has the bank’s base interest rate on it and is not tailored to the actual interest rate that ImproveIt will negotiate for the customer When the [redacted] ’s received the bank’s welcome letter, they were understandably confused by the very high interest rate and subsequently called ImproveIt to cancel the project When ImproveIt’s salesperson attempted to go to the [redacted] ’s home to discuss the loan interest rate misunderstanding, another family member of the [redacted] ’s answered the door and refused to let the salesperson discuss the matter with their customer Enclosed you will find the [redacted] ’s executed credit application which shows a loan of $10,017, along with the contract executed by the [redacted] ’s for the home improvement project which also reflects the amount of $10, ImproveIt is not sure where the amount of $24,came from on the [redacted] ’s complaint, but can only determine that perhaps they came up with this number using the interest rate on the bank’s welcome letter ImproveIt remains hopeful that they can continue to move forward with the [redacted] ’s project now that the discrepancy related to their loan interest rate has been explained in this response ImproveIt has already ordered and paid for the product required to complete the [redacted] ’s project, so they would like the opportunity to schedule another installation Please let me know if you have any questions Thank you
Thank you for sharing your additional feedbackWe want to assure you that we take this matter very seriously and are fully committed to your complete satisfactionAs soon as the service work is completed, I’m happy to address the compensation requestedPlease know that when you were put in touch with our Acting Director of Customer Service, it was only to ensure a speedier response in my absenceI will call you when I’ve been notified that the service has been completed so that we can discuss an amiable resolution and address any remaining concerns you may have Sincerely,Seth C [redacted] President
Improveit! went to the customer's home and found that the issue was an exterior outlet that was brokenImproveit!'s evaluation of the outlet indicated that the cause could not be determined because the outlet was so old that it could have been broken by something as simple as the installer plugging in his equipment; but no way to be sure exactly how it happenedImproveit! replaced the outlet & inspected the rest of the house and formed the opinion that the attic insulation had nothing to do with the broken outlet Shortly thereafter, Improveit! called the customer to follow up to make sure everything was in working orderThe customer stated that everything was working now and they are happy with the resolution Improveit! considers this matter closed
Roman ImproveIt is happy to report that its representative met with Mr [redacted] this past week and showed him how the foundation is solid and sound The issues appear to have arisen primarily due to air conditioning and heat being added to the room However, ImproveIt and Mr [redacted] arrived at an agreement as to how ImproveIt will remedy a door issue, and they are in the process of scheduling the service call at this time Mr [redacted] reports that this resolution is to his satisfaction, and, therefore, ImproveIt considers this matter fully resolved
ImproveIt is willing to drop the matter entirely if the customer can provide documentation proving that she lost her employment ImproveIt contacted the customer and left a message to relay the same, but she is yet to return their call
ImproveIt! Home Remodeling appreciates Ms [redacted] ’ feedback and stands ready to honor its 100% satisfaction guarantee On November 19, 2015, ImproveIt! installed a wabathtub for Ms [redacted] Two days later she contacted ImproveIt! and reported scratches on the door An ImproveIt! technician visited her home twice in the following two weeks During the first visit, the technician buffed the door to remove a minor scratch During the second visit, the technician determined that the door had some minor scratches remaining and that the door was rubbing the tub due to settling after installation The technician recommended that the door be replaced and the tub legs adjusted to compensate for the settling Ten days later, on December 22, 2015, after the door was ordered and received from the manufacturer, an ImproveIt! technician visited Ms [redacted] During this visit, he first adjusted the legs of the bathtub per the manufacturer’s recommendations After he made this adjustment, and contrary to Ms [redacted] ' complaint, Ms [redacted] chose to keep the original door with the minor scratches instead of having the door replaced On December 31, 2015, Ms [redacted] contacted ImproveIt! and asked that ImproveIt! recaulk the bottom of the tub The recaulking was completed on January 4, Afterward, on February 9, , Ms [redacted] contacted ImproveIt! regarding the air jets in her tub ImproveIt! has placed several calls to Ms [redacted] to schedule a service appointment but she has not returned the messages ImproveIt! is always looking for ways to improve the customer experience and apologizes for Ms [redacted] ’ inconvenience ImproveIt! stands by its 100% satisfaction guarantee and looks forward to a return call from Ms [redacted] to schedule the service appointment and resolve her concerns
ImproveIt! met with the customer and resolved the issue satisfactorily to both parties ImproveIt! will be proceeding with the project as originally planned with a few modifications ImproveIt! believes the customer is fully satisfied with the resolution / [redacted] Style Definitions */
Regards, the service manager (paul) contacted us yesterday and set up an appointment for 11:00 am. He nor anyone else showed up or called to cancel. Finally at 1:50 pm Joe showed up, took pictures and said he would contact us. Brad, the service technician who dropped in on 6-22 and said he would call back on the morning of 6-23 never called, again. The information provided in the companies response to our complaint is inaccurate and some of it is false. [redacted] ***
We are happy that you are satisfied with the restitution we’ve providedOnce the door is replaced and the old one returned to us, we will promptly process the balance of your refundAt that time, we are open to evaluating the timing and extent of any additional damage that can be definitively tied to our product and/or installationThank you,Seth C [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
ImproveIt appreciates you bringing this matter to their attention Since ImproveIt is not a lending institution, when customers are seeking to finance their new project, ImproveIt connects them with their group of trusted lenders For each project, ImproveIt reaches out to multiple lenders in an effort to secure the best financing option(s) Since lenders have differing credit granting qualifications and loan programs, one may approve financing while another may not, and payments may differ based on interest rates and other factors Additionally, one may require both parties to qualify for a loan, while another may not With that said, I appreciate your willingness to meet with me so that I may personally address your questions and concerns Thank you again for sharing your feedback and I look forward to meeting you
Thank you for bringing this matter to our attentionWe apologize for your experience and are committed to an expeditious resolution [redacted] is a new employee who doesn’t usually receive calls of this naturePlease know she will receive the proper training to ensure this doesn’t happen in the futureAll contracts are subject to the Federal Day Right to Cancel provisionTherefore, there will be no problem cancelling your order and returning your depositYou will be contacted today (2/15/17) or tomorrow (2/16) regarding your cancellationAgain, we apologize for the situation and any inconvenience it may have causedIf I can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### [redacted] Tell us why here
Improveit! has spoken with MrsC [redacted] and advised her that they would refund her $8,when her new door is installed and Improveit!'s door is available for pick up from her home
Revdex.com: We were told they are bringing us our refund in person I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
We are sorry to hear that you have rejected our response regarding the action taken to correct the experience you had with our sales representativeWe take our responsibility in this situation very seriously and are fully committed to addressing all of your concernsI would like to suggest we either set up a time to speak over the phone or schedule a face-to-face meeting where we can discuss this topic in greater detailPlease feel free to contact me at ###-###-#### to set up a time to speak or meet, whichever you preferOr, let me know when is convenient for me to call and I will ensure that happensSincerely, Seth C [redacted]
Thank you for bringing this matter to our attentionWe take your feedback seriouslyWhile we work with a variety of lenders and don’t make lending decisions or control interest rates, we’re committed to addressing your concernsThank you for agreeing to meet with us on 10/12/We look forward to reaching an amicable solution at that time
A garden door is not what we orderedIf I desired a stationary side then we would have opted for another sliding glass doorThis does not change the circumstance of poor quality construction and installationI fear that this will be another lemon and repeated poor customer service with unnecessary added stressThe request for the service history still has not been resolved as wellWith all due respect, I do not wish to continue business with Improveit nor their products due to this stressful experience since the installationWe stand by our choice resolution of a total refund so that we may purchase a quality product and craftsmanshipRegards, [redacted]
Mr [redacted] is one of Improveit’s valued previous cus***ers and Improveit has every intention of satisfying the dispute in a way that best suits everyone Improveit has been in touch with Mr [redacted] and initial discussions towards an amicable resolution have commenced However, due to a family matter that is taking priority for Mr [redacted] at this time, Improveit and Mr [redacted] have agreed to touch base in a couple of weeks to come to a final resolution At that time, Improveit will notify the Revdex.com of same / [redacted] Style Definitions */
Thank you for forwarding this consumer's concerns to me for a response I hope that your New Year is off to a great start I will be happy to respond to this complaint, however, it contains very few details Surmise it to say, the [redacted] ’s children seem unhappy with their parents’ decision to install a new bathroom system They also don’t seem to have a good command of the facts so I’ll review those for you I’ve also attached the supporting paperwork Customer satisfaction and compliance with consumer laws are of utmost importance to ImproveIt Home Remodeling, Inc(“ImproveIt”) The [redacted] ’s entered a drawing at [redacted] to win a free home improvement project The drawing hasn’t occurred yet so the [redacted] ’s obviously haven’t won anything yet If they do win, they do not need to pay for the system they purchased ImproveIt offers everyone the opportunity to enter into their contests for free home improvements and they also use this as a marketing opportunity once they have appropriately obtained contact information from people who have entered their contests ImproveIt contacted the [redacted] ’s who invited ImproveIt to their home to discuss their products On November 19, 2015, the [redacted] ’s agreed to purchase a bath system for $10,as the attached contract shows (I do not know why the complaint says $24,000) They also signed the notice informing them of their three day right to cancel They (or their children) did not try to cancel during the rescission period On December 7th, ImproveIt returned to the [redacted] ’s home to measure for product ordering purposes On December 11th, ImproveIt ordered the products required for the [redacted] ’s home improvement project and the product was delivered to ImproveIt on December 29th ImproveIt then called the customers and scheduled the installation, but the [redacted] ’s children called to cancel the project before that date arrived After ImproveIt’s review of this account, they believe that there was a misunderstanding and/or miscommunication with regard to the interest rate on the [redacted] ’s loan ImproveIt’s salesperson quoted a 9.9% interest rate to the customer at the time the contract was executed, but fortunately for the customer, their interest rate came back much lower at just 6.9% The bank that approved the [redacted] ’s loan has a base interest rate of 27-29% However, ImproveIt will buy loans down for customers to get their interest rate lowered When the customer gets the bank’s standard “form” welcome letter approving their loan, it has the bank’s base interest rate on it and is not tailored to the actual interest rate that ImproveIt will negotiate for the customer When the [redacted] ’s received the bank’s welcome letter, they were understandably confused by the very high interest rate and subsequently called ImproveIt to cancel the project When ImproveIt’s salesperson attempted to go to the [redacted] ’s home to discuss the loan interest rate misunderstanding, another family member of the [redacted] ’s answered the door and refused to let the salesperson discuss the matter with their customer Enclosed you will find the [redacted] ’s executed credit application which shows a loan of $10,017, along with the contract executed by the [redacted] ’s for the home improvement project which also reflects the amount of $10, ImproveIt is not sure where the amount of $24,came from on the [redacted] ’s complaint, but can only determine that perhaps they came up with this number using the interest rate on the bank’s welcome letter ImproveIt remains hopeful that they can continue to move forward with the [redacted] ’s project now that the discrepancy related to their loan interest rate has been explained in this response ImproveIt has already ordered and paid for the product required to complete the [redacted] ’s project, so they would like the opportunity to schedule another installation Please let me know if you have any questions Thank you
Thank you for sharing your additional feedbackWe want to assure you that we take this matter very seriously and are fully committed to your complete satisfactionAs soon as the service work is completed, I’m happy to address the compensation requestedPlease know that when you were put in touch with our Acting Director of Customer Service, it was only to ensure a speedier response in my absenceI will call you when I’ve been notified that the service has been completed so that we can discuss an amiable resolution and address any remaining concerns you may have Sincerely,Seth C [redacted] President
Improveit! went to the customer's home and found that the issue was an exterior outlet that was brokenImproveit!'s evaluation of the outlet indicated that the cause could not be determined because the outlet was so old that it could have been broken by something as simple as the installer plugging in his equipment; but no way to be sure exactly how it happenedImproveit! replaced the outlet & inspected the rest of the house and formed the opinion that the attic insulation had nothing to do with the broken outlet Shortly thereafter, Improveit! called the customer to follow up to make sure everything was in working orderThe customer stated that everything was working now and they are happy with the resolution Improveit! considers this matter closed
Roman ImproveIt is happy to report that its representative met with Mr [redacted] this past week and showed him how the foundation is solid and sound The issues appear to have arisen primarily due to air conditioning and heat being added to the room However, ImproveIt and Mr [redacted] arrived at an agreement as to how ImproveIt will remedy a door issue, and they are in the process of scheduling the service call at this time Mr [redacted] reports that this resolution is to his satisfaction, and, therefore, ImproveIt considers this matter fully resolved
ImproveIt is willing to drop the matter entirely if the customer can provide documentation proving that she lost her employment ImproveIt contacted the customer and left a message to relay the same, but she is yet to return their call
ImproveIt! Home Remodeling appreciates Ms [redacted] ’ feedback and stands ready to honor its 100% satisfaction guarantee On November 19, 2015, ImproveIt! installed a wabathtub for Ms [redacted] Two days later she contacted ImproveIt! and reported scratches on the door An ImproveIt! technician visited her home twice in the following two weeks During the first visit, the technician buffed the door to remove a minor scratch During the second visit, the technician determined that the door had some minor scratches remaining and that the door was rubbing the tub due to settling after installation The technician recommended that the door be replaced and the tub legs adjusted to compensate for the settling Ten days later, on December 22, 2015, after the door was ordered and received from the manufacturer, an ImproveIt! technician visited Ms [redacted] During this visit, he first adjusted the legs of the bathtub per the manufacturer’s recommendations After he made this adjustment, and contrary to Ms [redacted] ' complaint, Ms [redacted] chose to keep the original door with the minor scratches instead of having the door replaced On December 31, 2015, Ms [redacted] contacted ImproveIt! and asked that ImproveIt! recaulk the bottom of the tub The recaulking was completed on January 4, Afterward, on February 9, , Ms [redacted] contacted ImproveIt! regarding the air jets in her tub ImproveIt! has placed several calls to Ms [redacted] to schedule a service appointment but she has not returned the messages ImproveIt! is always looking for ways to improve the customer experience and apologizes for Ms [redacted] ’ inconvenience ImproveIt! stands by its 100% satisfaction guarantee and looks forward to a return call from Ms [redacted] to schedule the service appointment and resolve her concerns
ImproveIt! met with the customer and resolved the issue satisfactorily to both parties ImproveIt! will be proceeding with the project as originally planned with a few modifications ImproveIt! believes the customer is fully satisfied with the resolution / [redacted] Style Definitions */
Regards, the service manager (paul) contacted us yesterday and set up an appointment for 11:00 am. He nor anyone else showed up or called to cancel. Finally at 1:50 pm Joe showed up, took pictures and said he would contact us. Brad, the service technician who dropped in on 6-22 and said he would call back on the morning of 6-23 never called, again. The information provided in the companies response to our complaint is inaccurate and some of it is false. [redacted] ***
We are happy that you are satisfied with the restitution we’ve providedOnce the door is replaced and the old one returned to us, we will promptly process the balance of your refundAt that time, we are open to evaluating the timing and extent of any additional damage that can be definitively tied to our product and/or installationThank you,Seth C [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]