Impulse Dance Studio

The Randall's have been a member of the studio since and their daughter was on the competitive team the during that seasonIn August a new season started and they made the decision to stay another yearA new contract was drawn up and I made certain changes to the level of commitment based of years past to hold all the kids/families accountable in making a decision to stay committed to their teamSo therefore I reworded some of my terms an conditions on the contract in order to make sure that we can have a successful season without anyone leaving during the middle of itOf course at the time that point was brought up everyone agreed and thought it was a great ideaAugust of the Randall's entered in a contract with me for their daughter to be on a competitive dance teamThe contract states that they are making a commitment to remain on the team for a one year duration which ends July They didn't like how some of the wording was so therefore they did with my permission change the contract to fit their comforts( I will attaché the original and the the one they signed) They wanted the contract to specifically state that if there was any medical issues or any family distress that they wound not be boundI told them that I wasn't a monster and the contract states that if there was validity and they HAD to leave it would be understandableHowever they wanted it clear in writing and I understoodTo be competitive dance here at Impulse the cost per month is $per month plus the cost of costumes, entry fees...etcthat too was also in the original contractHowever due to their financial issues at home the could pay that amout right from the beginningI thought the world of them and especially their daughter so I decided that I would discount their tuition amount to accolade them in the beginning and that very months we would evaluate where they stood financiallyThey changed that part of the contract as well, which states they start the season off with paying $I agreed to this and we all were comfortableAfter the first months they could only go up to an additional rate of $more which then in November they started to pay $With that being said that part I tried very hard to accommodate this family and didn't want to see their daughter not do something she really wanted to doApparently that wasn't enough.Many times in the past the daughter and mother would approach me and would say that a teacher was not instructing properly(And had made many claims to the same with other teachers)And in mid November the daughter made claims to this againThe only way I felt I could truly get to the bottom of the situation was to have all parties involved, including the teacher to discuss their concernsThey never once told me at the time all this was happening that they didn't want to handle it this wayWe sat there, in the studio, for entire hoursThe next day I received an email stating that they wanted to leave the studio , they didn't feel it was right to put them on the spotThey had notes written down of what they wanted to discuss that I was able to seeThey didn't say anything at the time I was reading these notes that didn't want me to read itUntil after the fact when I received to emailThey claimed they were embarrassed and felt I handled the entire thing wrong and that I should have listen to them and then speak to the teacherI felt differently obviously because it wasn't me they had any issues withThey felt that the instructor was not giving her proper instruction or was she correcting her if she was not doing a particular technique correctly( I can attach that email as well)They are claiming medical distress due to this but it was more that her daughter was embarrassed and didn't want to continue any moreThe contract state that if there was a medical issue that a drNote needed to be providedAt this particular time there was not oneJust there email stating that it was in the healthy interest of the child Then in December the sent me a very simple note stating that their daughter should not dance here any longerThis was done after the incident of the ones they have said was attempted to be deducted from their accountI have on file an automatic Ach payment form that is attached to the contract that states any monies that is still owed can be paid from this card on fileThe amount I attempted to charge was the remainder of the the tuition up thru the contract end period of July and an additional $early termination fee of leaving the company team perform the season was overThis was stated in their contractI did even charge the full amount of the tuition of $I didn't even change the amount for the every month term that tuition would increaseI only charged $ X the 7months early they were leaving and the $termination fee which totals $ Again per their contract one in which I allow them to revise to fit their desired comfort levelI feel that I havebentmiver backwards to help this family to allow their child to dance at my studioI feel they have totally mistaken my kindness for weakness and feel they know they are entirely in the wrongYet they want to take advantage of this situation by saying we "rip the contract up." that clearly shows the valitety that I have in doing what I am doingI am a small business and I need all partied involved to make what we do here workBy quitting a team sport when there are other parties involved creates issues for othersIt takes time and money to re choreograph a dance piece and we had to do thatOn top of that around December approximately the 13-18th the mother of the child contacted another member of the teams mother and completely slander my name and said they should quit the studio and to watch out for meThis is a complete defamation of my characterThis other parent contacted me immediately to let me know this informationShe then told her that she signed a contract and that they should fulfill itShe also said that they were completely happy with the studio and to not involve her with thisI am willing to leave this family alone as per their request, however I do feel the monies that is owed is validI feel I have every right to collect this and if it doesn't get paid I will have to submit this to a collection companyI am not sure what more I can do considering everything I have done alreadyThey had the choice of not being apart of the studioI never forced them to sign the contractNor did I force them to revise it to their comfortAnd even then they are still complaining to Revdex.comTrying to ruin my reputation and slander my name and my business

I am rejecting this response because: as the owner stated that costume and everything else is my responsibility.Therefore I paid for it .it is not rented If it is to be "rented" that needs to be stated and whole contract made up for just the costume alone, and as far as a contract I don't know what owner is referring to I didn't sign any contractI 've spoken to owner regarding this issue several times I tried making it easier on her by sending this complaint to you Revdex.com, but at this time since she doesn't want to give me What I paid for or the money I paid for it , I will be filing court proceedings since we could not resolve this matter outside Thank you

The Randall's have been a member of the studio since and their daughter was on the competitive team the during that seasonIn August 2015 a new season started and they made the decision to stay another yearA new contract was drawn up and I made certain changes to the
level of commitment based of years past to hold all the kids/families accountable in making a decision to stay committed to their teamSo therefore I reworded some of my terms an conditions on the contract in order to make sure that we can have a successful season without anyone leaving during the middle of it. Of course at the time that point was brought up everyone agreed and thought it was a great idea. August of the Randall's entered in a contract with me for their daughter to be on a competitive dance teamThe contract states that they are making a commitment to remain on the team for a one year duration which ends July They didn't like how some of the wording was so therefore they did with my permission change the contract to fit their comforts( I will attaché the original and the the one they signed) They wanted the contract to specifically state that if there was any medical issues or any family distress that they wound not be boundI told them that I wasn't a monster and the contract states that if there was validity and they HAD to leave it would be understandableHowever they wanted it clear in writing and I understood. To be competitive dance here at Impulse the cost per month is $per month plus the cost of costumes, entry fees...etc. that too was also in the original contractHowever due to their financial issues at home the could pay that amout right from the beginningI thought the world of them and especially their daughter so I decided that I would discount their tuition amount to accolade them in the beginning and that very months we would evaluate where they stood financiallyThey changed that part of the contract as well, which states they start the season off with paying $I agreed to this and we all were comfortableAfter the first months they could only go up to an additional rate of $more which then in November they started to pay $
With that being said that part I tried very hard to accommodate this family and didn't want to see their daughter not do something she really wanted to doApparently that wasn't enough.Many times in the past the daughter and mother would approach me and would say that a teacher was not instructing properly(And had made many claims to the same with other teachers). And in mid November the daughter made claims to this againThe only way I felt I could truly get to the bottom of the situation was to have all parties involved, including the teacher to discuss their concernsThey never once told me at the time all this was happening that they didn't want to handle it this wayWe sat there, in the studio, for entire hours
The next day I received an email stating that they wanted to leave the studio , they didn't feel it was right to put them on the spotThey had notes written down of what they wanted to discuss that I was able to seeThey didn't say anything at the time I was reading these notes that didn't want me to read itUntil after the fact when I received to emailThey claimed they were embarrassed and felt I handled the entire thing wrong and that I should have listen to them and then speak to the teacher
I felt differently obviously because it wasn't me they had any issues withThey felt that the instructor was not giving her proper instruction or was she correcting her if she was not doing a particular technique correctly( I can attach that email as well). They are claiming medical distress due to this but it was more that her daughter was embarrassed and didn't want to continue any moreThe contract state that if there was a medical issue that a drNote needed to be provided
At this particular time there was not oneJust there email stating that it was in the healthy interest of the child. Then in December the sent me a very simple note stating that their daughter should not dance here any longerThis was done after the incident of the ones they have said was attempted to be deducted from their accountI have on file an automatic Ach payment form that is attached to the contract that states any monies that is still owed can be paid from this card on file
The amount I attempted to charge was the remainder of the the tuition up thru the contract end period of July and an additional $early termination fee of leaving the company team perform the season was overThis was stated in their contractI did even charge the full amount of the tuition of $I didn't even change the amount for the every month term that tuition would increaseI only charged $ X the 7months early they were leaving and the $termination fee which totals $1790.
Again per their contract one in which I allow them to revise to fit their desired comfort level. I feel that I havebentmiver backwards to help this family to allow their child to dance at my studioI feel they have totally mistaken my kindness for weakness and feel they know they are entirely in the wrongYet they want to take advantage of this situation by saying we "rip the contract up." that clearly shows the valitety that I have in doing what I am doingI am a small business and I need all partied involved to make what we do here workBy quitting a team sport when there are other parties involved creates issues for othersIt takes time and money to re choreograph a dance piece and we had to do that. On top of that around December approximately the 13-18th the mother of the child contacted another member of the teams mother and completely slander my name and said they should quit the studio and to watch out for me
This is a complete defamation of my characterThis other parent contacted me immediately to let me know this informationShe then told her that she signed a contract and that they should fulfill itShe also said that they were completely happy with the studio and to not involve her with this. I am willing to leave this family alone as per their request, however I do feel the monies that is owed is validI feel I have every right to collect this and if it doesn't get paid I will have to submit this to a collection company
I am not sure what more I can do considering everything I have done alreadyThey had the choice of not being apart of the studioI never forced them to sign the contractNor did I force them to revise it to their comfortAnd even then they are still complaining to Revdex.comTrying to ruin my reputation and slander my name and my business

I am rejecting this response because:1) we never asked for a discount on dance tuition It was offered to us last year (2014) because Impulse needed our daughter to fill out a team We could not afford to pay $per month, and if that was required, we would have declined.2) In September, my wife started a new job, but we told *** very honestly, that we would only be able to afford per month- because my wife's hours were not set in stone, and we did not want to make a huge financial commitment when we were unsure of how much she would be making We agreed to revisit every months to see if we could afford more Unfortunately, both of our cars also died at the same time Because of the huge cost of these vehicles, I took on extra work at my job to help pay for it In November, we agreed to up our payment to $per month to show our good faith We were still not able to commit to the full fee At that time, we would have been perfectly happy to leave the competition team if that was not sufficient for *** It was in late November, that we made a decision to leave the studioOver the last years, I have observed *** (*** ***) being verbally abusive to both dancers and teachers- but because my daughter was happy there, we put up with itHowever, she crossed the line when one evening, she was bullying my daughter and wife over some concerns we had (We felt the instructor was not doing a good job) This bullying caused a great deal of stress with my daughter, leading to illness We knew that Impulse was not a healthy place for her to be We do not give 2nd opportunities to be abusive to our daughter.We went to our doctor, who agreed with our assessment She wrote a note with her recommendation, and we mailed that note to *** through registered mail.We clearly me the obligations of the contract. In December, *** attempted to charge THE FULL YEAR of tuition Lucky for us, the credit union rejected the charge, or we would have been broke for Christmas Even if one would side with Impulse Dance Studio in this complaint, the contract CLEARLY states that we would be obligated to keep making monthly payments until July NOWERE does it give her permission to charge the whole thing at once.However, that point is moot We have left the studio, and we followed the contract in the way that we did it The contract states that exceptions WILL be made for illness or family emergency The behavior of the owner clearly met both of those conditions The original contract that *** wanted us to sign said, "exceptions MAY be made" That put all of the power into her hands, and when it comes to my family, and our financial decisions, I was not comfortable with that wording I gave her (***) a choice She would either accept that change, or if she didn't like that- our daughter did not have to be on the company team I was fine either way A contract is an agreement between parties She had what she wanted I had what I wanted We came to an agreement.At no time did my wife or I slander the owner In a conversation to the other parent, it came up that we had left, and we only told the parent that *** was "going after us" to try and collect the full year of tuition This is a 100% true statement, because that is what happened At no time did we tell anyone to leave the studio- we actually suggested that they stay....so they would not have to go through the stress and grief that our family had to endure Slander: 1) the action or crime of making a spoken statement damaging to a person's reputation(verb(2) make and damaging statements about (someone)(noun)My wife and I were quite careful to not cross that line, because it was OUR issue with ***, and our decision is not necessarily someone else's decision An example: if I break up with a girlfriend, it is not my business if someone else likes her when I don't anymore However, if her new boyfriend asks me why I broke up with her- I can be honest as to why it happened, and that is NOT slander.What do we want? It would be nice if *** would allow us to have the shoes and/or costume we paid for, because she always needs new shoes....but to be honest, I would be perfectly happy if she just left our family alone.We paid our fees for the month of December, because we wanted to honor our obligation of giving 30-day notice If we receive any contact from a collection agency, we have paperwork on our side We have the contract that we followed We have the doctor's letter While *** may not like the fact that we left, we fulfilled our contractual obligations We just want to be left alone It is time to part ways, and move on with our lives

I will respond below to each numerical pointI am rejecting this response because:
1) we never asked for a discount on dance tuition It was offered to us last year (2014) because Impulse needed our daughter to fill out a team We could not afford to pay $per month, and if that was required, we would have declined.
Never did I say you asked for the discount, however out of the kindness I gave it to you because you said you couldn't afford it and also because your daughter really wanted to dance on a competition team2) In September, my wife started a new job, but we told *** very honestly, that we would only be able to afford per month- because my wife's hours were not set in stone, and we did not want to make a huge financial commitment when we were unsure of how much she would be making We agreed to revisit every months to see if we could afford more Unfortunately, both of our cars also died at the same time Because of the huge cost of these vehicles, I took on extra work at my job to help pay for it
In November, we agreed to up our payment to $per month to show our good faith We were still not able to commit to the full fee At that time, we would have been perfectly happy to leave the competition team if that was not sufficient for ***
It was in late November, that we made a decision to leave the studioOver the last years, I have observed *** (*** ***) being verbally abusive to both dancers and teachers- but because my daughter was happy there, we put up with itHowever, she crossed the line when one evening, she was bullying my daughter and wife over some concerns we had (We felt the instructor was not doing a good job)
This bullying caused a great deal of stress with my daughter, leading to illness We knew that Impulse was not a healthy place for her to be We do not give 2nd opportunities to be abusive to our daughterWe went to our doctor, who agreed with our assessment She wrote a note with her recommendation, and we mailed that note to *** through registered mailWe clearly me the obligations of the contract.
In December, *** attempted to charge THE FULL YEAR of tuition Lucky for us, the credit union rejected the charge, or we would have been broke for Christmas
Even if one would side with Impulse Dance Studio in this complaint, the contract CLEARLY states that we would be obligated to keep making monthly payments until July NOWERE does it give her permission to charge the whole thing at onceHowever, that point is moot We have left the studio, and we followed the contract in the way that we did it The contract states that exceptions WILL be made for illness or family emergency The behavior of the owner clearly met both of those conditions The original contract that *** wanted us to sign said, "exceptions MAY be made" That put all of the power into her hands, and when it comes to my family, and our financial decisions, I was not comfortable with that wording I gave her (***) a choice She would either accept that change, or if she didn't like that- our daughter did not have to be on the company team I was fine either way A contract is an agreement between parties She had what she wanted I had what I wanted We came to an agreementAt no time did my wife or I slander the owner In a conversation to the other parent, it came up that we had left, and we only told the parent that *** was "going after us" to try and collect the full year of tuition This is a 100% true statement, because that is what happened At no time did we tell anyone to leave the studio- we actually suggested that they stay....so they would not have to go through the stress and grief that our family had to endure
Slander: 1) the action or crime of making a spoken statement damaging to a person's reputation(verb(
2) make and damaging statements about (someone)(noun)
My wife and I were quite careful to not cross that line, because it was OUR issue with ***, and our decision is not necessarily someone else's decision
An example: if I break up with a girlfriend, it is not my business if someone else likes her when I don't anymore However, if her new boyfriend asks me why I broke up with her- I can be honest as to why it happened, and that is NOT slanderWhat do we want? It would be nice if *** would allow us to have the shoes and/or costume we paid for, because she always needs new shoes....but to be honest, I would be perfectly happy if she just left our family aloneWe paid our fees for the month of December, because we wanted to honor our obligation of giving 30-day notice
If we receive any contact from a collection agency, we have paperwork on our side
We have the contract that we followed
We have the doctor's letter
While *** may not like the fact that we left, we fulfilled our contractual obligations

I am rejecting this response because:
1) we never asked for a discount on dance tuition It was offered to us last year (2014) because Impulse needed our daughter to fill out a team We could not afford to pay $per month, and if that was required, we would have declined2) In September, my wife started a new job, but we told *** very honestly, that we would only be able to afford per month- because my wife's hours were not set in stone, and we did not want to make a huge financial commitment when we were unsure of how much she would be making We agreed to revisit every months to see if we could afford more Unfortunately, both of our cars also died at the same time Because of the huge cost of these vehicles, I took on extra work at my job to help pay for it
In November, we agreed to up our payment to $per month to show our good faith We were still not able to commit to the full fee At that time, we would have been perfectly happy to leave the competition team if that was not sufficient for ***
It was in late November, that we made a decision to leave the studioOver the last years, I have observed *** (*** ***) being verbally abusive to both dancers and teachers- but because my daughter was happy there, we put up with itHowever, she crossed the line when one evening, she was bullying my daughter and wife over some concerns we had (We felt the instructor was not doing a good job)
This bullying caused a great deal of stress with my daughter, leading to illness We knew that Impulse was not a healthy place for her to be We do not give 2nd opportunities to be abusive to our daughterWe went to our doctor, who agreed with our assessment She wrote a note with her recommendation, and we mailed that note to *** through registered mailWe clearly me the obligations of the contract.
In December, *** attempted to charge THE FULL YEAR of tuition Lucky for us, the credit union rejected the charge, or we would have been broke for Christmas
Even if one would side with Impulse Dance Studio in this complaint, the contract CLEARLY states that we would be obligated to keep making monthly payments until July NOWERE does it give her permission to charge the whole thing at onceHowever, that point is moot We have left the studio, and we followed the contract in the way that we did it The contract states that exceptions WILL be made for illness or family emergency The behavior of the owner clearly met both of those conditions The original contract that *** wanted us to sign said, "exceptions MAY be made" That put all of the power into her hands, and when it comes to my family, and our financial decisions, I was not comfortable with that wording I gave her (***) a choice She would either accept that change, or if she didn't like that- our daughter did not have to be on the company team I was fine either way A contract is an agreement between parties She had what she wanted I had what I wanted We came to an agreementAt no time did my wife or I slander the owner In a conversation to the other parent, it came up that we had left, and we only told the parent that *** was "going after us" to try and collect the full year of tuition This is a 100% true statement, because that is what happened At no time did we tell anyone to leave the studio- we actually suggested that they stay....so they would not have to go through the stress and grief that our family had to endure
Slander: 1) the action or crime of making a spoken statement damaging to a person's reputation(verb(
2) make and damaging statements about (someone)(noun)
My wife and I were quite careful to not cross that line, because it was OUR issue with ***, and our decision is not necessarily someone else's decision
An example: if I break up with a girlfriend, it is not my business if someone else likes her when I don't anymore However, if her new boyfriend asks me why I broke up with her- I can be honest as to why it happened, and that is NOT slanderWhat do we want? It would be nice if *** would allow us to have the shoes and/or costume we paid for, because she always needs new shoes....but to be honest, I would be perfectly happy if she just left our family aloneWe paid our fees for the month of December, because we wanted to honor our obligation of giving 30-day notice
If we receive any contact from a collection agency, we have paperwork on our side
We have the contract that we followed
We have the doctor's letter
While *** may not like the fact that we left, we fulfilled our contractual obligations
We just want to be left alone It is time to part ways, and move on with our lives

The Randall's have been a member of the studio since 2014 and their daughter was on the competitive team the during that season. In August 2015 a new season started and they made the decision to stay another year. A new contract was drawn up and I made certain changes to the...

level of commitment based of years past to hold all the kids/families accountable in making a decision to stay committed to their team. So therefore I reworded some of my terms an conditions on the contract in order to make sure that we can have a successful season without anyone leaving during the middle of it. Of course at the time that point was brought up everyone agreed and thought it was a great idea. August of 2015 the Randall's entered in a contract with me for their daughter to be on a competitive dance team. The contract states that they are making a commitment to remain on the team for a one year duration which ends July 2016. They didn't like how some of the wording was so therefore they did with my permission change the contract to fit their comforts. ( I will attaché the original and the the one they signed) They wanted the contract to specifically state that if there was any medical issues or any family distress that they wound not be bound. I told them that I wasn't a monster and the contract states that if there was validity and they HAD to leave it would be understandable. However they wanted it clear in writing and I understood. To be competitive dance here at Impulse the cost per month is $315 per month plus the cost of costumes, entry fees...etc. that too was also in the original contract. However due to their financial issues at home the could pay that amout right from the beginning. I thought the world of them and especially their daughter so I decided that I would discount their tuition amount to accolade them in the beginning and that very 3 months we would evaluate where they stood financially. They changed that part of the contract as well, which states they start the season off with paying $200. I agreed to this and we all were comfortable. After the first 3 months they could only go up to an additional rate of $20 more which then in November they started to pay $220. With that being said that part I tried very hard to accommodate this family and didn't want to see their daughter not do something she really wanted to do. Apparently that wasn't enough.Many times in the past the daughter and mother would approach me and would say that a teacher was not instructing properly. (And had made many claims to the same with other teachers). And in mid November the daughter made claims to this again. The only way I felt I could truly get to the bottom of the situation was to have all parties involved, including the teacher to discuss their concerns. They never once told me at the time all this was happening that they didn't want to handle it this way. We sat there, in the studio, for entire 2 hours. The next day I received an email stating that they wanted to leave the studio , they didn't feel it was right to put them on the spot. They had notes written down of what they wanted to discuss that I was able to see. They didn't say anything at the time I was reading these notes that didn't want me to read it. Until after the fact when I received to email. They claimed they were embarrassed and felt I handled the entire thing wrong and that I should have listen to them and then speak to the teacher. I felt differently obviously because it wasn't me they had any issues with. They felt that the instructor was not giving her proper instruction or was she correcting her if she was not doing a particular technique correctly. ( I can attach that email as well). They are claiming medical distress due to this but it was more that her daughter was embarrassed and didn't want to continue any more. The contract state that if there was a medical issue that a dr. Note needed to be provided. At this particular time there was not one. Just there email stating that it was in the healthy interest of the child.  Then in December the sent me a very simple note stating that their daughter should not dance here any longer. This was done after the incident of the ones they have said was attempted to be deducted from their account. I have on file an automatic Ach payment form that is attached to the contract that states any monies that is still owed can be paid from this card on file. The amount I attempted to charge was the remainder of the the tuition up thru the contract end period of July 2016 and an additional $250 early termination fee of leaving the company team perform the season was over. This was stated in their contract. I did even charge the full amount of the tuition of $315. I didn't even change the amount for the every 3 month term that tuition would increase. I only charged $220  X the 7months early they were leaving and the $250 termination fee which totals $1790.  Again per their contract one in which I allow them to revise to fit their desired comfort level. I feel that I havebentmiver backwards to help this family to allow their child to dance at my studio. I feel they have totally mistaken my kindness for weakness and feel they know they are entirely in the wrong. Yet they want to take advantage of this situation by saying we "rip the contract up." that clearly shows the valitety that I have in doing what I am doing. I am a small business and I need all partied involved to make what we do here work. By quitting a team sport when there are other parties involved creates issues for others. It takes time and money to re choreograph a dance piece and we had to do that. On top of that around December approximately the 13-18th the mother of the child contacted another member of the teams mother and completely slander my name and said they should quit the studio and to watch out for me. This is a complete defamation of my character. This other parent contacted me immediately to let me know this information. She then told her that she signed a contract and that they should fulfill it. She also said that they were completely happy with the studio and to not involve her with this. I am willing to leave this family alone as per their request, however I do feel the monies that is owed is valid. I feel I have every right to collect this and if it doesn't get paid I will have to submit this to a collection company. I am not sure what more I can do considering everything I have done already. They had the choice of not being apart of the studio. I never forced them to sign the contract. Nor did I force them to revise it to their comfort. And even then they are still complaining to Revdex.com. Trying to ruin my reputation and slander my name and my business.

I am rejecting this response because: as the owner stated that costume and everything else is my responsibility.Therefore I paid for it .it is not rented . If it is to be "rented" that needs to be stated and whole contract made up for just the costume alone, and as far as a contract . I don't know what owner is referring to I didn't sign any contract. I 've spoken to owner regarding this issue several times . I tried making it easier on her by sending this complaint to you Revdex.com, but at this time since she doesn't want to give me What I paid for or the money I paid for it , I will be filing court proceedings since we could not resolve this matter outside . Thank you .

Company states: It is in the contract that if you leave the team mid season then you forfeit and she knows this. When I talked to her I told her I was not returning the costume or funds. When she came to us we reduced her tuition. All other costs would be her responsibility. She understood and...

agreed to all of that. The price of the costume is a rental pricing. The funds are for future performances or until we retire it. She left mid February. The incident with her son and children happened three days after Christmas. We have been very accommodating for her nephew to participate in program.

I will respond below to each numerical point.I am rejecting this response because:1) we never asked for a discount on dance tuition.  It was offered to us last year (2014) because Impulse needed our daughter to fill out a team.  We could not afford to pay $315 per month, and if that was required, we would have declined.  Never did I say you asked for the discount, however out of the kindness I gave it to you because you said you couldn't afford it and also because your daughter really wanted to dance on a competition team.2) In September, my wife started a new job, but we told [redacted] very honestly, that we would only be able to afford 200 per month- because my wife's hours were not set in stone, and we did not want to make a huge financial commitment when we were unsure of how much she would be making.  We agreed to revisit every 3 months to see if we could afford more.  Unfortunately, both of our cars also died at the same time.  Because of the huge cost of these vehicles, I took on extra work at my job to help pay for it.  In November, we agreed to up our payment to $220 per month to show our good faith.  We were still not able to commit to the full fee.  At that time, we would have been perfectly happy to leave the competition team if that was not sufficient for [redacted]  It was in late November, that we made a decision to leave the studio. Over the last 2 years, I have observed [redacted]) being verbally abusive to both dancers and teachers- but because my daughter was happy there, we put up with it. However, she crossed the line when one evening, she was bullying my daughter and wife over some concerns we had.  (We felt the instructor was not doing a good job)  This bullying caused a great deal of stress with my daughter, leading to illness.   We knew that Impulse was not a healthy place for her to be.  We do not give 2nd opportunities to be abusive to our daughter.We went to our doctor, who agreed with our assessment.  She wrote a note with her recommendation, and we mailed that note to [redacted] through registered mail.We clearly me the obligations of the contract. In December, [redacted] attempted to charge THE FULL YEAR  of tuition.   Lucky for us, the credit union rejected the charge, or we would have been broke for Christmas.   Even if one would side with Impulse Dance Studio in this complaint, the contract CLEARLY states that we would be obligated to keep making monthly payments until July 2016.  NOWERE does it give her permission to charge the whole thing at once.However, that point is moot.  We have left the studio, and we followed the contract in the way that we did it.  The contract states that exceptions WILL be made for illness or family emergency.   The behavior of the owner clearly met both of those conditions.  The original contract that [redacted] wanted us to sign said, "exceptions MAY be made"  That put all of the power into her hands, and when it comes to my family, and our financial decisions, I was not comfortable with that wording.   I gave her ([redacted]) a choice.  She would either accept that change, or if she didn't like that- our daughter did not have to be on the company team.  I was fine either way.  A contract is an agreement between 2 parties.  She had what she wanted.   I had what I wanted.  We came to an agreement.At no time did my wife or I slander the owner.  In a conversation to the other parent, it came up that we had left, and we only told the parent that [redacted] was "going after us" to try and collect the full year of tuition.  This is a 100% true statement, because that is what happened.    At no time did we tell anyone to leave the studio- we actually suggested that they stay....so they would not have to go through the stress and grief that our family had to endure.  Slander:   1)  the action or crime of making a false spoken statement damaging to a person's reputation. (verb(2) make false and damaging statements about (someone). (noun)My wife and I were quite careful to not cross that line, because it was OUR issue with [redacted], and our decision is not necessarily someone else's decision.  An example: if I break up with a girlfriend, it is not my business if someone else likes her when I don't anymore.  However, if her new boyfriend asks me why I broke up with her- I can be honest as to why it happened, and that is NOT slander.What do we want?  It would be nice if [redacted] would allow us to have the shoes and/or costume we paid for, because she always needs new shoes....but to be honest,  I would be perfectly happy if she just left our family alone.We paid our fees for the month of December, because we wanted to honor our obligation of giving 30-day notice.  If we receive any contact from a collection agency, we have paperwork on our side.  We have the contract that we followed.   We have the doctor's letter.    While [redacted] may not like the fact that we left, we fulfilled our contractual obligations.

Review: We were members of this dance studio until November, and decided to take our daughter out, because of emotional distress that was caused by the owner's drama.

Tonight, we received a phone call from our credit union- the owner tried to charge our credit card $1760 for payment of the rest of the contract- one that said that we can take our daughter out for health reasons. Her mental health is a priority for us- she is only 15.Desired Settlement: We are looking for 2 things.

1) the contract will be torn up. We go our separate ways. We don't own anything, and we don't have to worry that she will slip in mystery charges when we are not watching our account close enough.

2) aknowledgement from the owner that she will forever leave us alone.

I can provide you with a copy of the contract if you like.

Business

Response:

The Randall's have been a member of the studio since 2014 and their daughter was on the competitive team the during that season. In August 2015 a new season started and they made the decision to stay another year. A new contract was drawn up and I made certain changes to the level of commitment based of years past to hold all the kids/families accountable in making a decision to stay committed to their team. So therefore I reworded some of my terms an conditions on the contract in order to make sure that we can have a successful season without anyone leaving during the middle of it. Of course at the time that point was brought up everyone agreed and thought it was a great idea. August of 2015 the Randall's entered in a contract with me for their daughter to be on a competitive dance team. The contract states that they are making a commitment to remain on the team for a one year duration which ends July 2016. They didn't like how some of the wording was so therefore they did with my permission change the contract to fit their comforts. ( I will attaché the original and the the one they signed) They wanted the contract to specifically state that if there was any medical issues or any family distress that they wound not be bound. I told them that I wasn't a monster and the contract states that if there was validity and they HAD to leave it would be understandable. However they wanted it clear in writing and I understood. To be competitive dance here at Impulse the cost per month is $315 per month plus the cost of costumes, entry fees...etc. that too was also in the original contract. However due to their financial issues at home the could pay that amout right from the beginning. I thought the world of them and especially their daughter so I decided that I would discount their tuition amount to accolade them in the beginning and that very 3 months we would evaluate where they stood financially. They changed that part of the contract as well, which states they start the season off with paying $200. I agreed to this and we all were comfortable. After the first 3 months they could only go up to an additional rate of $20 more which then in November they started to pay $220. With that being said that part I tried very hard to accommodate this family and didn't want to see their daughter not do something she really wanted to do. Apparently that wasn't enough.Many times in the past the daughter and mother would approach me and would say that a teacher was not instructing properly. (And had made many claims to the same with other teachers). And in mid November the daughter made claims to this again. The only way I felt I could truly get to the bottom of the situation was to have all parties involved, including the teacher to discuss their concerns. They never once told me at the time all this was happening that they didn't want to handle it this way. We sat there, in the studio, for entire 2 hours. The next day I received an email stating that they wanted to leave the studio , they didn't feel it was right to put them on the spot. They had notes written down of what they wanted to discuss that I was able to see. They didn't say anything at the time I was reading these notes that didn't want me to read it. Until after the fact when I received to email. They claimed they were embarrassed and felt I handled the entire thing wrong and that I should have listen to them and then speak to the teacher. I felt differently obviously because it wasn't me they had any issues with. They felt that the instructor was not giving her proper instruction or was she correcting her if she was not doing a particular technique correctly. ( I can attach that email as well). They are claiming medical distress due to this but it was more that her daughter was embarrassed and didn't want to continue any more. The contract state that if there was a medical issue that a dr. Note needed to be provided. At this particular time there was not one. Just there email stating that it was in the healthy interest of the child. Then in December the sent me a very simple note stating that their daughter should not dance here any longer. This was done after the incident of the ones they have said was attempted to be deducted from their account. I have on file an automatic Ach payment form that is attached to the contract that states any monies that is still owed can be paid from this card on file. The amount I attempted to charge was the remainder of the the tuition up thru the contract end period of July 2016 and an additional $250 early termination fee of leaving the company team perform the season was over. This was stated in their contract. I did even charge the full amount of the tuition of $315. I didn't even change the amount for the every 3 month term that tuition would increase. I only charged $220 X the 7months early they were leaving and the $250 termination fee which totals $1790. Again per their contract one in which I allow them to revise to fit their desired comfort level. I feel that I havebentmiver backwards to help this family to allow their child to dance at my studio. I feel they have totally mistaken my kindness for weakness and feel they know they are entirely in the wrong. Yet they want to take advantage of this situation by saying we "rip the contract up." that clearly shows the valitety that I have in doing what I am doing. I am a small business and I need all partied involved to make what we do here work. By quitting a team sport when there are other parties involved creates issues for others. It takes time and money to re choreograph a dance piece and we had to do that. On top of that around December approximately the 13-18th the mother of the child contacted another member of the teams mother and completely slander my name and said they should quit the studio and to watch out for me. This is a complete defamation of my character. This other parent contacted me immediately to let me know this information. She then told her that she signed a contract and that they should fulfill it. She also said that they were completely happy with the studio and to not involve her with this. I am willing to leave this family alone as per their request, however I do feel the monies that is owed is valid. I feel I have every right to collect this and if it doesn't get paid I will have to submit this to a collection company. I am not sure what more I can do considering everything I have done already. They had the choice of not being apart of the studio. I never forced them to sign the contract. Nor did I force them to revise it to their comfort. And even then they are still complaining to Revdex.com. Trying to ruin my reputation and slander my name and my business.

Consumer

Response:

I am rejecting this response because:1) we never asked for a discount on dance tuition. It was offered to us last year (2014) because Impulse needed our daughter to fill out a team. We could not afford to pay $315 per month, and if that was required, we would have declined.2) In September, my wife started a new job, but we told [redacted] very honestly, that we would only be able to afford 200 per month- because my wife's hours were not set in stone, and we did not want to make a huge financial commitment when we were unsure of how much she would be making. We agreed to revisit every 3 months to see if we could afford more. Unfortunately, both of our cars also died at the same time. Because of the huge cost of these vehicles, I took on extra work at my job to help pay for it. In November, we agreed to up our payment to $220 per month to show our good faith. We were still not able to commit to the full fee. At that time, we would have been perfectly happy to leave the competition team if that was not sufficient for [redacted]. It was in late November, that we made a decision to leave the studio. Over the last 2 years, I have observed [redacted] ([redacted]) being verbally abusive to both dancers and teachers- but because my daughter was happy there, we put up with it. However, she crossed the line when one evening, she was bullying my daughter and wife over some concerns we had. (We felt the instructor was not doing a good job) This bullying caused a great deal of stress with my daughter, leading to illness. We knew that Impulse was not a healthy place for her to be. We do not give 2nd opportunities to be abusive to our daughter.We went to our doctor, who agreed with our assessment. She wrote a note with her recommendation, and we mailed that note to [redacted] through registered mail.We clearly me the obligations of the contract. In December, [redacted] attempted to charge THE FULL YEAR of tuition. Lucky for us, the credit union rejected the charge, or we would have been broke for Christmas. Even if one would side with Impulse Dance Studio in this complaint, the contract CLEARLY states that we would be obligated to keep making monthly payments until July 2016. NOWERE does it give her permission to charge the whole thing at once.However, that point is moot. We have left the studio, and we followed the contract in the way that we did it. The contract states that exceptions WILL be made for illness or family emergency. The behavior of the owner clearly met both of those conditions. The original contract that [redacted] wanted us to sign said, "exceptions MAY be made" That put all of the power into her hands, and when it comes to my family, and our financial decisions, I was not comfortable with that wording. I gave her ([redacted]) a choice. She would either accept that change, or if she didn't like that- our daughter did not have to be on the company team. I was fine either way. A contract is an agreement between 2 parties. She had what she wanted. I had what I wanted. We came to an agreement.At no time did my wife or I slander the owner. In a conversation to the other parent, it came up that we had left, and we only told the parent that [redacted] was "going after us" to try and collect the full year of tuition. This is a 100% true statement, because that is what happened. At no time did we tell anyone to leave the studio- we actually suggested that they stay....so they would not have to go through the stress and grief that our family had to endure. Slander: 1) the action or crime of making a false spoken statement damaging to a person's reputation. (verb(2) make false and damaging statements about (someone). (noun)My wife and I were quite careful to not cross that line, because it was OUR issue with [redacted], and our decision is not necessarily someone else's decision. An example: if I break up with a girlfriend, it is not my business if someone else likes her when I don't anymore. However, if her new boyfriend asks me why I broke up with her- I can be honest as to why it happened, and that is NOT slander.What do we want? It would be nice if [redacted] would allow us to have the shoes and/or costume we paid for, because she always needs new shoes....but to be honest, I would be perfectly happy if she just left our family alone.We paid our fees for the month of December, because we wanted to honor our obligation of giving 30-day notice. If we receive any contact from a collection agency, we have paperwork on our side. We have the contract that we followed. We have the doctor's letter. While [redacted] may not like the fact that we left, we fulfilled our contractual obligations. We just want to be left alone. It is time to part ways, and move on with our lives.

Business

Response:

I will respond below to each numerical point.I am rejecting this response because:1) we never asked for a discount on dance tuition. It was offered to us last year (2014) because Impulse needed our daughter to fill out a team. We could not afford to pay $315 per month, and if that was required, we would have declined. Never did I say you asked for the discount, however out of the kindness I gave it to you because you said you couldn't afford it and also because your daughter really wanted to dance on a competition team.2) In September, my wife started a new job, but we told [redacted] very honestly, that we would only be able to afford 200 per month- because my wife's hours were not set in stone, and we did not want to make a huge financial commitment when we were unsure of how much she would be making. We agreed to revisit every 3 months to see if we could afford more. Unfortunately, both of our cars also died at the same time. Because of the huge cost of these vehicles, I took on extra work at my job to help pay for it. In November, we agreed to up our payment to $220 per month to show our good faith. We were still not able to commit to the full fee. At that time, we would have been perfectly happy to leave the competition team if that was not sufficient for [redacted] It was in late November, that we made a decision to leave the studio. Over the last 2 years, I have observed [redacted] ([redacted]) being verbally abusive to both dancers and teachers- but because my daughter was happy there, we put up with it. However, she crossed the line when one evening, she was bullying my daughter and wife over some concerns we had. (We felt the instructor was not doing a good job) This bullying caused a great deal of stress with my daughter, leading to illness. We knew that Impulse was not a healthy place for her to be. We do not give 2nd opportunities to be abusive to our daughter.We went to our doctor, who agreed with our assessment. She wrote a note with her recommendation, and we mailed that note to [redacted] through registered mail.We clearly me the obligations of the contract. In December, [redacted] attempted to charge THE FULL YEAR of tuition. Lucky for us, the credit union rejected the charge, or we would have been broke for Christmas. Even if one would side with Impulse Dance Studio in this complaint, the contract CLEARLY states that we would be obligated to keep making monthly payments until July 2016. NOWERE does it give her permission to charge the whole thing at once.However, that point is moot. We have left the studio, and we followed the contract in the way that we did it. The contract states that exceptions WILL be made for illness or family emergency. The behavior of the owner clearly met both of those conditions. The original contract that [redacted] wanted us to sign said, "exceptions MAY be made" That put all of the power into her hands, and when it comes to my family, and our financial decisions, I was not comfortable with that wording. I gave her ([redacted]) a choice. She would either accept that change, or if she didn't like that- our daughter did not have to be on the company team. I was fine either way. A contract is an agreement between 2 parties. She had what she wanted. I had what I wanted. We came to an agreement.At no time did my wife or I slander the owner. In a conversation to the other parent, it came up that we had left, and we only told the parent that [redacted] was "going after us" to try and collect the full year of tuition. This is a 100% true statement, because that is what happened. At no time did we tell anyone to leave the studio- we actually suggested that they stay....so they would not have to go through the stress and grief that our family had to endure. Slander: 1) the action or crime of making a false spoken statement damaging to a person's reputation. (verb(2) make false and damaging statements about (someone). (noun)My wife and I were quite careful to not cross that line, because it was OUR issue with [redacted], and our decision is not necessarily someone else's decision. An example: if I break up with a girlfriend, it is not my business if someone else likes her when I don't anymore. However, if her new boyfriend asks me why I broke up with her- I can be honest as to why it happened, and that is NOT slander.What do we want? It would be nice if [redacted] would allow us to have the shoes and/or costume we paid for, because she always needs new shoes....but to be honest, I would be perfectly happy if she just left our family alone.We paid our fees for the month of December, because we wanted to honor our obligation of giving 30-day notice. If we receive any contact from a collection agency, we have paperwork on our side. We have the contract that we followed. We have the doctor's letter. While [redacted] may not like the fact that we left, we fulfilled our contractual obligations.

Review: Hi my son is 13 and participating on a dance team . There was an issue with my child being accused of "touching" another person in the studio during practice night . So I left because of the uncomfortable situation. In result of that my son did not receive his costume that I paid for. That is why I'm in contact with you . I have requested for the owner [redacted] to refund money that was paid for costume or the costume itself. She has denied both and have asked her by text message . Thank youDesired Settlement: I want the $180 for the costume I purchased I originally paid 200 . I request this amount because my son wore it for 5 minutes during competition performance this amount only if she is going to keep it .

Business

Response:

Company states: It is in the contract that if you leave the team mid season then you forfeit and she knows this. When I talked to her I told her I was not returning the costume or funds. When she came to us we reduced her tuition. All other costs would be her responsibility. She understood and agreed to all of that. The price of the costume is a rental pricing. The funds are for future performances or until we retire it. She left mid February. The incident with her son and children happened three days after Christmas. We have been very accommodating for her nephew to participate in program.

Consumer

Response:

I am rejecting this response because: as the owner stated that costume and everything else is my responsibility.Therefore I paid for it .it is not rented . If it is to be "rented" that needs to be stated and whole contract made up for just the costume alone, and as far as a contract . I don't know what owner is referring to I didn't sign any contract. I 've spoken to owner regarding this issue several times . I tried making it easier on her by sending this complaint to you Revdex.com, but at this time since she doesn't want to give me What I paid for or the money I paid for it , I will be filing court proceedings since we could not resolve this matter outside . Thank you .