IMVU

While IMVU is a great way to meet new people around the world with similar interests I would not recommend this program for the following reasons: [redacted] Their TOS (Terms of Service) makes it so that they can make changes at any time they want and there is nothing that users can do about it [redacted] The majority of the products are made by the users themselves Where this is wonderful for users to add their own touch to their rooms because of the way that things are allowed into the program, reviewed and passed/failed by fellow users and creators there are many products on the program that I would never want to see on a site for people under the age of [redacted] The staff and help desk though polite in their responses tend to use copy/paste methods and often do not resolve the issue upon the first time they respond [redacted] Staff often make mistakes and ban accounts when they shouldnâ t have and do not compensate users for the time that their account was not accessible to them Two personal examples I can state was peer review being revoked by people who had no way of knowing that products had hidden triggers on them prior to the peer review process being changed and when I reported someone asking me for sexual favours my account was banned as well even though I had said no and reported the conversation and blocked the person I had to go through a very long, convoluted and confusing process just to file a help ticket which still took over days to resolve [redacted] Because of the many loopholes in their rules and reporting process many products and rooms that are not suitable to minors are available in the GA section which is supposed to be family friendly and with the way the current reporting process is done it is impossible to point out to staff when GA products can be put together for sexual positions, or to flag the room for having AP content even though everything is GA Another example it took over weeks, hours of my own time and finally having to find someone higher up at IMVU and not the help desk to get a room full of sexual positions taken down Hours of my own limited time wasted in trying to keep the site safe for minors [redacted] There are many ripped meshes from video games that are allowed on the site as per the TOS only those people responsible for the intellectual property may request to have it removed So it is full of products made by other companies, and registered trademarks as a result [redacted] The site is often slow and lags and has multiple times where it has been down

I would like to recant my previous review of this companyI am down right humiliated! This company's practices are embarrassing! I needed help to get my account restored and the employee said it was finished, but it was notThis was after a help ticket that took FOUR days to respond to, and the resolution is not even validIt has been a while since I filed a help ticket the old fashioned way, but no wonder why people have been complainingThis is awful! I would no longer recommend users to sign upThe only reason why anyone may have stuck around is from all of the years of hardwork they put into it IMVU you seriously need to reconsider how you do business

It deeply upsets me that the personnel incharge of IMVU 3d social network have not been living up the expectations of IMVU users, the implication of flagging rooms was started for a good cause but at the moment I think there has been a mishandling of the situation when owners of rooms get flagged for no solid reason AND ALSO are shut off by expressing their own opinions - resulting in inappropriate suspension from the siteAs you would expect us to respect your rules and regulations, we expect you to respect our freedom of speechPlease, do look into this matter

I have been a member of IMVU for many yearsThe experience has never been perfect...sometimes the site will crash, but that happens pretty much any site and they are always quick to respond and resolve the problemsTheir customer service representatives are downright delightful to speak withI have used live chat a few times to resolve some minor issues (sometimes on my end) or for to inquire about other thingsThey have always been friendly and listened to meI did get a temporary ban for a product I submitted, it was unfair and they were pretty quick to resolve this as wellIt did occur over the weekend so I did not expect it to be attended to IMMEDIATELYI think a lot of people freak out when they can not be catered to right awayHaving something like an account banned that you put years of work into can make an impactSometimes you just need patience and to wait for people to do their jobs, just like any other businessI do think they have a few too many promotions that they spam the inboxes with....(like a sale everyday) and it makes it seem a bit..less like a special deal if they are on all of the timeIMVU Next Beta seems a bit...pointless compared to the clientThe phone ap gives the ability to chat with your friends on the go, but it is not a good substitute for the computer application and I would not expect it to be eitherThey have made a few changes that have upset people, like taking away the ability to create for free but you have to think about things on their end as wellRemoving the resellers does help prevent fraud as much as some developers grew to rely on themThey are really great with account recoveryThey are currently restoring the account I made as a kid years agoIt is pretty exciting to be able to get something back like thatEvery other site I have been with...if I forgot the password or the username, I was out of luck

NEED BETTER CUSTOMER SERVICE AND NOT JUST FOR BILLING INFORMATION! AND YOU NEED TO ACT MORE LIKE YOU CARE ABOUT THE CUSTOMERS MONEY AND TIME LIKE WE CARE ABOUT YOURS INSTEAD OF JUST TAKING OUR MONEY AND NOT CARING ABOUT ANYTHING ELSE!

since there recent lawsuit pertaining copy right music they are removing multiple items site wide and they are only refunding USA citizens but those outside of USA get nothing and I am not the only one that feels like they are not treating non US citizens as equals which is discrimination and also they are stealing from me since I used real money to buy the virtual currency to buy the products there taking they shouldnt even have a global site if this is how there going to treat there non USA users

Funny but too expensiveBeen playing on it since and everything changesStaff are making credits (money in game) too expensive to buySupport help doesn't existBut this game is a goodway to meet people

they do what they want there is not a chance to reason with them..taking steps against their own deving communityits sucks

IMVU was a decent game, but over the years it has been overrun by incompetent, money hungry, leechesThe only way I bought credits was through the reseller programsThey had affordable optionsConsidering the fact that most outfits cost between 10K-30K, buying 5K for $was a reasonable price from resellersIMVU charges $for every 1K creditsSo, instead of me spending $on an outfit, I'm spending two to three times as much because IMVU wants to be greedy Resellers MADE this gameIf I had to buy directly from IMVU all the time, I would have stopped playing a LONG time agoNow, it looks like I, and several other players, will soon be leaving IMVU because they continue to take things away from their customers and charge additional fees for having less stuffBump you guys, seriouslyYour greed will be the end of you, especially considering how a HUGE portion of your consumers are kids with no cards

IMVU's customer service is outrageously impersonal and unhelpfulOne receives copied response after copied response, no matter how professionally one mentions his or her problemsAnother major disappointment, and something that shows that IMVU does not care about it customers but only about earning money, is the fact that they do not allow for phonecalls related to issues other than billing issuesIMVU allows for its customers to live chat with IMVU ONLY once they have purchased a subscription to a monthly paid VIP contract IMVU does not care about its customers, and unclearly, blunty, and impersonally states that one has been in violation, with the lack of SPECIFIC information as to what exactly went wrongAfter being a member of IMVU since 2005, I have a terrible user experience with IMVU and have come to the conclusion that I will not EVER recommend IMVU to anyone, more specifically so even strongly urge anyone that it comes to to stay as far away from IMVU as they can Guess it's time to try Second Life

My review is forever negative because I am also victim of IMVU IncDiscrimination and ways of correction we spend money monthly on VIP memberships just to find out a "curse" word is strong enough to land you a permanent banIMVU Incusers have civil rights of speech and there are variable ages online from all over the world I believe in these terms of service they should verify they're ways of scamming the users and not make us feel extremely violated monetarily because some of us are placed in having the opportunity to be on a online game and profit from it as we also invest what ever that situation may be weather you are over weight or crippled and cannot be up and about in the real world so we find a place such as virtual world to survive and IMVU Incfails to find ways to do that I spoke to IMVU staff and they constantly failed to come to common grounds with me about something so simple such as the correction to certain products that were created for IMVU they rather take all your investments and throw it in the trash and call it a permanent ban then find a better way to discipline such meaningless actions like a voice box with music that has a curse word on it This is a violation in all levels of civil rights from a business that makes profit from people all around the world and I am dedicated to continue to press on the subject because I am not alone with this opinionI strongly advise they give the users of IMVU a new way to negotiate the terms of service rather than take our money an make us feel terrorized and unwelcome in virtual grounds According to IMVU Billing Department staff "ICE" & Supervisor "Luis" ID# [redacted] they are unable to return a permanently banned account that was banned due to a voice box with music containing a curse word in it and they refused to come to an agreement of any type even though a formal apology was sent and filed by the user as mentioned before IMVU Incfails to apply justice in they're ways of service leaving a vast majority of customers like myself wondering if I should continue to place my support and money in to a world that was once a peaceful and a fun way to entertain my time