In and Out Movers and Relocation

The In and Out Movers employees are very friendly However, we were very disappointment with their commitment to the customer We had contracted to have out furniture moned on Saturday, July 16, between - 9:a.m Between 9-9:a.mthe same day, one of their representatives (name not revealed at this time) called to say they had a very large move in Bowie, MD and they can get to us on Sunday, July 17th because they were not sure they would finish the job in time to move us They had pre-billed us on July 15th $without our knowledge We explained that we do not move on Sunday's because we go to church We had prepared for the move and were very dissappoined We asked for a refund of the $and cancelled the move with them and rescheuled with another company

The In and Out Movers employees are very friendly. However, we were very disappointment with their commitment to the customer. We had contracted to have out furniture moned on Saturday, July 16, 2016 between 9 - 9:30 a.m. Between 9-9:30 a.m. the same day, one of their representatives (name not revealed at this time) called to say they had a very large move in Bowie, MD and they can get to us on Sunday, July 17th because they were not sure they would finish the job in time to move us. They had pre-billed us on July 15th $120.00 without our knowledge. We explained that we do not move on Sunday's because we go to church. We had prepared for the move and were very dissappoined. We asked for a refund of the $120.00 and cancelled the move with them and rescheuled with another company .

Review: I am calling to report a violation of the terms of my agreement. The moving company took my load on the 18th of march, 2013. I arrived in [redacted] on the 19th and I made arrangements to have my load stored in the warehouse if the need arises. I called and gave them my new address and they promised to deliver my load on saturday the 23/03/2013 then they moved it to monday the 25/03/2013. Then a [redacted] called me on [redacted] on saturday the 23/03/2013 at 15:08 and told me my goods will be delivered between wednesday the 29/03/2013 to 31/03/2013. I complained to the driver that my babies clothes, bed , food were in that load and I need it delivered sooner as promised and he proceeded to yell at me and tell me that my , " i'm barking up the wrong tree". That if I keep giving him attitude, my load will stay in the warehouse till further notice. I asked to speak with a manager and he refused to give me a number. Afterwards, I called [redacted] to speak with [redacted] who was the representative that assured us after collecting $3,078.00 that our household goods will arrive on time and spoke with [redacted] who repeated that we should expect delivery between the 29-31st of march. He did not change a thing. This and also several variations in quotes were noted:

I. We were first quoted 0n 02/25/13 was $2439.42, then he requoted us $2629.44 on that same date , plus we paid $175 if we will need our load stored in the warehouse.

After giving them an address, I asked if the warehouse fees will be refunded but they refused to refund and opted to frustrate us by delivering our goods between the 29/03/2013 and 31/03/2013/ [redacted] called me on the 20/03/2013 and asked me where and when I want my goods delivered only to turn around and tell me on the 22nd and 23rd that my goods will be delivered on the 29th and 31st.Desired Settlement: 1. I want an apology from the driver that threatened to leave my goods in the warehouse if I do not stop asking to speak with a supervisor.

2. I desire my goods to be delivered latest by 26/03/2013.

3. I desire the quote to be restored to $2439.42 or less as initially agreed.

4. I desire my fees for storage of $175 to be refunded.

5. I desire an apology from [redacted] for changing our quotes three times and misleading us.

Business

Response:

I want to apology for the way the dryver spoke to you, I will refund you 175.00 for the storage.let me know or please call me [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: on 10/22/13 I called In & out mover for free estimate to move a one bedroom belongings from [redacted] Virginia to [redacted] Maryland on the 10/26/13; I gave full address of this two locations filling online form and to the manager who attended to me on the phone. I was charged $400.00 for the move and requested to pay $110.00 deposit; I gave my bank card information.

I checked my bank account on 10/24/13 and noticed that on 10/23/2013 $500.00 (five hundred dollars) was withdrawn by In &out movers from my account. I called the company demanding explanation,I was told that I gave wrong zipcode and that my new charge is $1600.00 (one thousand six hundred dollars) I told the manager to cancel the order because I can not afford the price and to please refund the unathorized money withdrawn from my account. He said the order has being canceled and the money will be refunded immediately.

I have called and e-mail the company on several occasions for the refund of my money, on two separate e-mails and different days the staff maintained that the money has being refunded. I called my bank and kept checking my acount but the money was not refunded.

I spoke to Ellie who introduced herself as the wife of the business owner on 11/4/13, she said she will order immedately refund. Few minutes later [redacted] one of the staff called and said she has process the refund.

It has been 20 days since In & out movers has been holding on to my $500, and up to this moment 11/12/13 I am still waiting for the refund.

I shall be grateful if Revdex.com can help me retrieve my money from this company. The company took undue liberty in withdrawing money from my account for the service they did not render.Desired Settlement: To refund the $ 500.00 collected from my bank account since 10/23/13 for the service I did not order and that the company did not perfom.

Business

Response:

this costumer did not move with us , we did refund you the $500.00 last week

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate your intervention. Thank you so much.

Regards,