Sign in

In Focus Eyecare, P.C.

Sharing is caring! Have something to share about In Focus Eyecare, P.C.? Use RevDex to write a review
Reviews In Focus Eyecare, P.C.

In Focus Eyecare, P.C. Reviews (1)

Initial Business Response /* (1001, 15, 2014/09/02) */
RE: Claim Number ***- *** ***
From: Target Optical- *** *** O.D
We regret that the patient was not satisfied with our servicesWe truly try to make every effort to meet the needs of our patients
The patient was
seen in our office in February for a RGP contact lens fittingThese types of specialty lenses are custom made and fit directly for the patients eye measurments and prescriptionThese contacts sometimes require us to order a few trials until the optical fit is achievedDue to this process sometimes there can be unforseen delays that may come from the optical lab or if additional lenses have to be ordered to further customize the patients fitIN this case, we do sincerely apologies for the unforseen delays in getting the contact lenses in
Once the intial trial lenses were recieved, they needed to be adjusted for the left eyeA second trial lens was orderedOnce they were recieved, the patient was notified and we were waiting for the patient to pick the lenses up and follow upBEFORE pick up of the lenses, the patient decided to return all materials and seek care elsewhereAgain, we sincerely apoligize that we were not able to satisfy the patient's needs in a more timely manner
As far as the insurance concernsAs soon as the patient returned the contact lenses, all material benefits and out of pockets costs are reimbursed to the patientThe insurance released all benefits in this caseAs far as the professional exam, all exams are billed the day patients are seenWhen the patient expressed dissatifcation, as a courtesy we DID RELEASE ALL BENEFITS which essentially retuned all eye exam benefits to the patientWe have called EYEMED to confirmThey said that all eye exam benefits were released the day our office made that requestIn fact, the second eye care provider that the patient went to ALREADY submitted and recieved payment
At this time, we believe that this issue was promptly resolved and closed several months agoOur office promptly processed and reimbursed and released all insurance benefits in a timely mannerWe are not sure why the patient is submiiting a complaint so many months laterAgain we do apologize for the inconvenience for this patient
Sincerely,
Target Optical Team

Check fields!

Write a review of In Focus Eyecare, P.C.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

In Focus Eyecare, P.C. Rating

Overall satisfaction rating

Address: 750 S Randall Rd, Algonquin, Illinois, United States, 60102-5915

Phone:

Show more...

Web:

This website was reported to be associated with In Focus Eyecare, P.C..



Add contact information for In Focus Eyecare, P.C.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated