In Good Hands Wellness Center

Initial Business Response /* (1000, 5, 2014/11/22) */
The patient has been treated by In Good Hands Wellness Center since The patient was not billed through her insurance for services in The patient returned to In Good Hands in March of The patient submitted insurance
information and identificationThere is signed documentation of the patient's responsibility for all charges that insurance does not coverA minimum $payment was collected at the time of serviceThe patient's past medical history was discussed during the examination and chiropractic treatment was found medically necessaryThe patient consented to treatmentThe treatment plan differed from previous visitsThe patient was very pleased with her services following her appointmentShe complimented the therapist and offered praise on social media immediately following her visitFurther documentation indicating her conditions was also received and evaluatedFolltreatment and imaging was advisedThe patient refusedThe patient called to discuss her bill several months laterShe was referred to our external billing service, who could further address these concernsThere is documentation to support that all services that were billed were performed
Initial Consumer Rebuttal /* (3000, 8, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The statement is not accurate at allThe only discussion about chiropractic services was that I could NOT receive themThe only time I praised the services received on social media was after a message with BillyI have been advised by two other people that I work with (and one of their cousins) that they have also received bills for services they did not receiveThey did however, after I filed complaints, receive a letter stating there was a billing mix up in the office and it's my understanding that their bills were wiped outThey now owe nothingI firmly believe Shaquala Reese is charging me to be spiteful and cannot have all these patients overcharged for services therefore she took care of their bill but not mines
Final Business Response /* (4000, 10, 2014/12/01) */
The patient is correct that they did not receive a chiropractic adjustment in the region described previously per patient requestHowever, the patient did receive manipulation to other regions and therapy to support those areasIt appears the patient is not aware of what services correspond to billed chargesI would be glad to give more detail through the Revdex.com, with the patient's permission, of services performedPhysical therapy is billed in units and for different therapies, so multiple charges on the same day of service is common and acceptableThere are no chargesAny reference to other parties billing is not allowed; but, in no way is it related to this patient's concernsI am legally bound to hold patients responsible for their deductible, and this patient is no exception