In Home Dynamics

Watch what you are sign. They will give you 3 business days to cancel your order and that Saturday and Sunday is included in there business day under California law they said, which I looked up, California Government Code section 6700 states the Saturday and Sunday and holidays are not business days. I'm trying return the goods. They answered and said that my 3 days have pass. Took photo's of all that's relevant and sent it them through email. Got an answer and they said they will have some contact me. Haven't heard from them yet. You know, it's the lure of trying to get the rainbow system for free, by signing up at least 12 people for a demo. With the situation right now with COVID, I can't. So, I decided to cancel my order. The rainbow system cost $3199, it is way to expensive for me. They love you when you sign up, but when you cancel, they are giving me the runaround. I am thinking of taking them to court.

My wife attended the demo on a Friday. She signed the contract/security agreement on that day, also the agent discussed the referral program. She was given the rainbow unit the following day(Saturday). On Monday, she have a change of heart and told her agent that she wants to cancel the transaction. I was called by the agent and she is telling me that the reason why my wife had a change of heart is because of me. After a lengthy conversation, I told the agent that it is my wife decision. I even mentioned about the signed contract, she told me that the contract does not matter. I told her that it does matter, because if it’s not why even have a contract signed. For all people signing the contract, it states there the you have 3 business day to cancel as opposed to what was mentioned here on the thread that you have 3 day right to rescind for your protection. In California, business day does not include Saturday and Sunday. On the contract, she put a Monday deadline, since the transaction was on a Friday instead of a Wednesday. My wife did signed the contract to cancel and scanned/text to her on that Monday. My point is pay attention to what you sign. My opinion is that if you are trying to cancel and your agent is not replying, it is a delaying tactic. But that just me.

Thank you for your reply We are open every day and so is the service centerThe service center never asked you to drive anywhereAll we are asking is for you to call the service center and let us try and diagnose the problem over the phone before wasting anybody's time###-###-#### The Rainbow is very reliable and very simple to serviceWe will make arrangements via UPS or our courier service to rep [redacted] the machine With respect to the return of the equipment The purchase of the machine has a day right to rescind for your protectionMonths have passed since your purchaseWe stand by our product and will do whatever is possible to get the machine back in working order once we actually have the ability to diagnose the problem Please let us help with this situationI think you will find that a little communication will help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business did not provide a street addressWhen I looked up the business on the internet page it listed: [redacted] as the addressI traveled there today and "In Home Dynamics" is not thereI asked the postal employee who was distributing mail, he was not aware of this business at that addressIf you look the phone number of the business up on the internet, you will find a few other complaints, but they refer to a similar company out of La Jolla, CA named [redacted] ***Another company associated with " [redacted] " is: [redacted] I feel the company needs to give a valid address to pick up the item, or they should deliver itI called the owner, but he has not returned my phone call Regards, [redacted]

Mrs *** is in contact with our service departmentHer issue is simple to solve however she at least needs to contact us to resolve such a simple issueWe are here to serve our customers for almost yearsService###-###-####
Please have contact the service center and we will resolve
very quickly as we have contacted her many times viaEmail but she refuses help.
Also, *** was sold not by my office but another Rainbow office in the Southern California area.
If she would follow the service recommendations she will find that her machine is very usable for at least another years.
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have sent E-mails to [redacted] three times and called and left  messages at his office twice.   He has sent 3 E-mails and called once after I left a message saying that I wouldn't be home at that hour. The service center is more than a 3 hours drive from my residence and I am unable to drive that far.    I E-mailed him a solution to the problem but since the vacuum seems to be not very reliable the best solution would be to return the vacuum to Rainbow.      I am a senior citizen with physical problems.    I never should have been pressured into purchasing the vacuum when I already had a good one..
Regards,
[redacted]

I appreciate the message however the consumer is only telling half of the story.1. The customer called at 1:05pm to my cell phone ( I provided in earlier response) to inform that he could not find my office.  I returned the call at @ 4pm and left a voicemail to call back and I would help with the situation. He never called2. The address listed by the Revdex.com is incorrect for my address. The Pacific Heights address has not been our address since 20133. [redacted] is not affiliated with our company 4. I have also texted, e mailed the consumer at [redacted] as well as his [redacted] #-  No response has been made other than than complaining to the Revdex.com5. This offer still stands. Our company has been in business for 25 years and have an A+ Rating with the Revdex.com.  Provide your address and we will mail the Rainmate to you. Come by and see our store and we will hand it to you. As listed in the e mail and text to the customer our address is [redacted]. The zip code if you wish to put it in a GPS is [redacted]. The store is impossible to miss as it is very visible and has a very large Rainbow sign on the frontage of our buildingI personally will be in the office at 8 am Saturday morning and would appreciate the opportunity to solve this problem personally. If not, we are in the office as we were today 1-9 daily M-F and Saturday 8-11am. There is a staff there to assist as I am in and out.

Thank you for your reply
 
We are open every day and so is the service center. The service center never asked you to drive anywhere. All we are asking is for you to call the service center and let us try and diagnose the problem over the phone before wasting anybody's time. ###-###-####.  The Rainbow is very reliable and very simple to service. We will make arrangements via UPS or our courier service to rep[redacted] the machine. 
 
With respect to the return of the equipment............
 
The purchase of the machine has a 3 day right to rescind for your protection. Months have passed since your purchase. We stand by our product and will do whatever is possible to get the machine back in working order once we actually have the ability to diagnose the problem
 
Please let us help with this situation. I think you will find that a little communication will help

[redacted]
Thank you for making us aware of the mis communication regarding the Rainmate table top air freshener. We gave this customer a call to attempt to set up an appointment. Our approach is as follows.  " You have been selected to receive a table top...

air freshner.........  Winning is not in the vocabulary of our phone scripts however it may have been perceived that way. Our policy has always been that in order to receive the item,  we ask that we have a chance to show our main product. This is our way of drumming up word of mouth advertising. We also do not do the process unless both husband and wife are present for the presentation if married. This miscommunication is very rare as we have many customers monthly and this truly is the 1st complaint we have had in years. Please understand we meant no harm and for this miscommunication, the customer is welcome to come by our store and pick up a Rainmate Table Top Air Freshner. Hope this will assist is resolving the mis communication and we would love to show the customer our products as they are truly amazing. I am the owner and the customer is welcome to give me a call directly to discuss if he has any more concerns- [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did not provide a street address. When I looked up the business on the internet page it listed: [redacted] as the address. I traveled there today and "In Home Dynamics" is not there. I asked the postal employee who was distributing mail, he was not aware of this business at that address. If you look the phone number of the business up on the internet, you will find a few other complaints, but they refer to a similar company out of La Jolla, CA named [redacted]. Another company associated with "[redacted]" is: [redacted]I feel the company needs to give a valid address to pick up the item, or they should deliver it. I called the owner, but he has not returned my phone call.
Regards,
[redacted]

Review: My Rainbow vacuum has not been operative for several weeks now as the motor turns on but the power to the hose and power nozzle does not so I cannot sweep the carpet or use it. I have made several calls to the [redacted] Co in Riverside, CA asking them to take the Rainbow back and return my old vacuum but no one has responded.I purchased the Rainbow in late November 2013 after a lengthy pressured sales presentation in my home. Additionally the machine is too heavy for me to lift and the release pedals are very hard to work with a bad back and leg. I cannot use the attachments as I cannot take the sections apart. It should never have been presented to a senior citizen. Please return my old vacuum and take the Rainbow back.Desired Settlement: I would like to have the company take the Rainbow back and return my old vacuum.

Business

Response:

Mrs [redacted] is in contact with our service department. Her issue is simple to solve however she at least needs to contact us to resolve such a simple issue. We are here to serve our customers for almost 80 years. Service. ###-###-####

Please have contact the service center and we will resolve very quickly as we have contacted her many times via. Email but she refuses help.

Also, [redacted] was sold not by my office but another Rainbow office in the Southern California area.

If she would follow the service recommendations she will find that her machine is very usable for at least another 20 years.

Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have sent E-mails to [redacted] three times and called and left messages at his office twice. He has sent 3 E-mails and called once after I left a message saying that I wouldn't be home at that hour. The service center is more than a 3 hours drive from my residence and I am unable to drive that far. I E-mailed him a solution to the problem but since the vacuum seems to be not very reliable the best solution would be to return the vacuum to Rainbow. I am a senior citizen with physical problems. I never should have been pressured into purchasing the vacuum when I already had a good one..

Regards,

Business

Response:

Thank you for your reply

We are open every day and so is the service center. The service center never asked you to drive anywhere. All we are asking is for you to call the service center and let us try and diagnose the problem over the phone before wasting anybody's time. ###-###-####. The Rainbow is very reliable and very simple to service. We will make arrangements via UPS or our courier service to rep[redacted] the machine.

With respect to the return of the equipment............

The purchase of the machine has a 3 day right to rescind for your protection. Months have passed since your purchase. We stand by our product and will do whatever is possible to get the machine back in working order once we actually have the ability to diagnose the problem

Please let us help with this situation. I think you will find that a little communication will help