I have tried to contact the customer, but the number I have on file is "No longer in service."This customer, [redacted] , did call me and apologized for the way her "friend" treated me on the phone concerning the repair bill and diagnosis of the problem The friend had called me and was not reasonable to talk to concerning the way we were taking care of [redacted] 's car Instead he chose to berate my techs and swear at me about our service.I bent over backwards to assist [redacted] and did more than I do for most, I let her pay almost half her bill at the time she picked up her car that had a current new york inspection sticker and gave her weeks to pay the rest (which she has not paid nor made any contact with me concerning it.)I would be open to receive any suggestions on other ways I can reach out to rectify this complaint.Thank you,***
I have tried to contact the customer, but the number I have on file is "No longer in service."This customer, [redacted] , did call me and apologized for the way her "friend" treated me on the phone concerning the repair bill and diagnosis of the problem The friend had called me and was not reasonable to talk to concerning the way we were taking care of [redacted] 's car Instead he chose to berate my techs and swear at me about our service.I bent over backwards to assist [redacted] and did more than I do for most, I let her pay almost half her bill at the time she picked up her car that had a current new york inspection sticker and gave her weeks to pay the rest (which she has not paid nor made any contact with me concerning it.)I would be open to receive any suggestions on other ways I can reach out to rectify this complaint.Thank you,***