In-House Design Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hi ***,On January 17th, the day we spoke, we re-issued the refund to [redacted] in the amount of $We researched and fount that the original check had not been cashed [redacted] has a deposit in the amount of $1290, however, she had an outstanding balance in rent and electric in the mount of $As you may recall, I allowed her out of her lease on 9/15/The agreement was that should would pay rent and utilities until she movedHer last payment was 8/1/for her rentShe had not paid her utilities since 2/4/which caused her account to become delinquentWe have satisfied our end and re-issued another check in the amount of $to cover the credit she has from her depositPlease let me know if you have any other questions

DATE 2016-08-This issue has been resolvedPlease See attached emails below

From: *** *** Date: Mon, Aug 10, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" HelloHis complaint has
now been resolved. Please let me know what I need to do from here Thank you,***

*** ***,*** *** wanted to add *** *** to his leaseOur agent explained that she would have to go through the application process to be added as a resident and to live in the apartment to handle *** ***s affairsWhen the application was ran for ** ***, she didnt qualify under
our credit and criminal standards*** *** then requested *** *** pick up his keysHowever, we explained that we could not release the keys to someone that didnt qualify to live at our site and that he would be in violation of his lease if he allowed her to stay there** *** said she needed to live there to handle his affairs at which time we explained again that, we are sorry, she cannot live or stay on the premisesWe told him we understand his need, but we cant change our policies, its against fair housingWe also explained that he could get someone else that would qualify or we can refund his moneyHe asked for us to refund his money and we did within hours

I am getting information and will contact you shortly

I will make sure a check is sent out immediatelyWe apologize for the inconvenience

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

DATE 2016-08-29 This issue has been resolved. Please See attached emails below.

The complaint with [redacted] has been resolved. We have given him the credit requested on his account. Please let me know if you have any other questions.Yvette S[redacted]VP of Property ManagementPost Brothers Apartments1 Winding Drive, Suite 200Philadelphia, PA 19131

I terminated my lease with Roosevelt Apartments on September 15, 2016 due to Post Brothers illegally billing me for electricity using a shared building meter - this dispute was only settled through the Revdex.com and that was...

the only way this company would contact me to resolve this issue. The company manager agreed that I would receive half of my last month's rent back for moving out mid-September, and also guaranteed that my security deposit would be returned and mailed directly to my new address. However, so far to date neither of these funds have been received. The apartment was cleared and cleaned before I left - Yvette has not replied to any emails regarding this payment even though during the last Revdex.com claim she promised that I would be reimbursed. The contact and communication has been awful and the management has been dishonest and deceitful.TranslateDesired Resolution / OutcomeDesired Resolution: RefundRefundselectDesired Outcome: I would like to immediately receive a check for half of my last month's rent payment ($625) in addition to the security deposit that I paid when I first moved into the building ($1,200) and my pet deposit ($250) - for a total of $2,075.

Hi [redacted],On January 17th, the day we spoke, we re-issued the refund to [redacted] in the amount of $115.06. We researched and fount that the original check had not been cashed. [redacted] has a deposit in the amount of $1290, however, she had an outstanding balance in rent and electric in the mount of $1198.64. As you may recall, I allowed her out of her lease on 9/15/16. The agreement was that should would pay rent and utilities until she moved. Her last payment was 8/1/16 for her rent. She had not paid her utilities since 2/4/16 which caused her account to become delinquent. We have satisfied our end and re-issued another check in the amount of $115.06 to cover the credit she has from her deposit. Please let me know if you have any other questions.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I truly appreciate you reaching out on my behalf - I hope that Post Brothers follows through and will reach out again to you in follow up if they do not. Again thank you for all of your help in this matter.
Regards,
[redacted]