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In-N-Out Burgers

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In-N-Out Burgers Reviews (6)

I am writing in response to your letter on March 21, addressed to [redacted] Thank you for contacting us.Ms [redacted] e-mailed us directly on March 16, Since that time, we have made several attempts to contact her by phone and e-mail, and have attempted to do so again in response to your letterUnfortunately, we have had no response from her.We have written her today via regular mail to extend our apologies again, and to let her know that we notified our executive management team of her experienceWhile every situation is different and requires unique handling, we have assured Ms [redacted] that the service we provide our customers is of the utmost importance to usWith this in mind, we have further assured her that all appropriate action has been taken in order to prevent a fuiure occurrence of this nanure or any similar situationFor Associate confidentiality reasons, however, we are unable to disclose anything more specific.Thank you again for contacting us on Ms***’ behalfSincerely, [redacted] *Senior Customer Service Representative"God Bless America" The Customer Is Everything To Us

Dear Ms***:This is in response to your letter dated September 17, regarding the above complaintIn-N-Outburger will standby its decision to deny the claim for Ms*** ***.Ms*** filed a claim with in-N-Out BurgerShe states that she became ill after eating a burgerBased on
this complaint, In-N-Out Burger did a complete investigation into the matter, which included requesting medical recordsMs*** stated that she did not receive any medical attention; therefore there was no proof as to what caused the illnessThis particular location sold over 3,burgers on the day of the incident and we have not received any similar reports from any other customersMs*** was given a full refund of her meal and offered Valued Guest Cards, which she declined.Per your request I have included the following information:*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
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Res Complaint ID: *** **Dear Ms***:This is in response to your letter dated September 30, regarding the above complaintIn-N-Out Burger will stand by its original decision to deny the claim for Ms*** ***.As stated in our prior response, In-N-Out Burger did a complete investigation into the matter, which included requesting medical recordsMs*** stated that she did not receive any medical attention; therefore there was no proof as to what caused the illnessMs*** was given a full refund of her meal and offered Valued Guest Cards, which she declined.*** *** *** * *** *** *** *** ***
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13502 Hamburger Lane Baldwin Park, California 91706-5885(626) 813-8200IN-N-OUTThe Best Enterprise Is A Free Enterprise®BURGERRECEIVED MAR 21, 2018Wednesday, March 7, 2018Ref: ID [redacted]Revdex.com 4747 Viewridge Ave. #200 San Diego, CA 92123-1688 Attn: [redacted]Dear Mr....

[redacted],Thank you for contacting us regarding Revdex.com case #[redacted]. At In-N-Out Burger, our customers are our most important asset. We are committed to ensuring our customers are satisfied. On March 6, 2017, Mr. [redacted] contacted us via phone and was taken care of. We are more than happy to issue a refund to our customers for returned merchandise. We do not take credit card numbers via email due to security purposes. We do not keep any credit card numbers on file, so we kindly request that our customers reach us via phone. In order to best serve our customers, we ask that they call us at 800-743-0128. We are available Monday through Friday, 8:30am-5pmPST. Regards,[redacted] In-N-Out Burger Merchandise Department"God Bless America" • The Customer Is Everything To Us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Hello..  I'm very upset with this decision..  I cannot believe that they think they should not be liable for this..  It was 3 adults and a child in my party and one lady was pregnant..  How dare the say that no others got sick..  I think that 4people that got sick with the same symptoms should be enough.  They will not get away with this decision we r all going to the highest of all ranks so they will never do this to the little people again..  We have contacted the health department and channel 7 news..  If they don't care about the customers that they patronising them they shouldn't be in business..  We are all getting retaining a lawyer to find out what r r next steps..  It shouldn't have to come to this they should stand behind there company no matter how small.. We were told by the nurse practioner that food poisoning is something that has to pass through ur system and it take hours sometimes days to get rid of..  There was nothing that they could give us to make us feel better..  And by sitting in the emergency rooms for five hours and incurre unnecessary charges that we couldn't afford would not have helped r situation..  We are all upset about this company why would u try to compensate ur customers with more food if this was the main reason for the illness..  We don't understand..  Long story short this is not the final word from us..  How dare a big corporation do that to us..  Four people may not matter to them but to us it does..

I am writing in response to your letter on March 21, 2017 addressed to [redacted]. Thank you for contacting us.Ms. [redacted] e-mailed us directly on March 16, 2017. Since that time, we have made several attempts to contact her by phone and e-mail, and have attempted to do so again in response to your...

letter. Unfortunately, we have had no response from her.We have written her today via regular mail to extend our apologies again, and to let her know that we notified our executive management team of her experience. While every situation is different and requires unique handling, we have assured Ms. [redacted] that the service we provide our customers is of the utmost importance to us. With this in mind, we have further assured her that all appropriate action has been taken in order to prevent a fuiure occurrence of this nanure or any similar situation. For Associate confidentiality reasons, however, we are unable to disclose anything more specific.Thank you again for contacting us on Ms. [redacted]’ behalfSincerely,[redacted]. Senior Customer Service Representative"God Bless America" The Customer Is Everything To Us

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Address: 4199 Campus Dr., 9th Floor, Irvine, California, United States, 92612

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