In-Shape City

Review: My wife and I signed up for a membership just over a month ago, 05/2014. My wife accepted the 1 free personal trainer session with Stanley. Stanley and another trainer named [redacted] helped her out for the first session. After the first session, she signed up for a month of personal training at $380.00. She was told that she will be contacted to set up a personal training schedule. After a week she never received a call back. She has called and attempted contact with Stanley or [redacted], both via phone and in person. We were informed that Stanley was fired from the company and I was given the corporate number to resolve my issue about the personal training. I was irritated at this point because it had been a month and she has not received any training or even a call about her status. I called corporate and was transferred around to the individual who handles personal trainer issues. I left a message and never received a call back. I followed up with the gym again and spoke to the new manager that replaced Stanley. It was been a week and he has not called me back to update me on what he said he was going to find out. As of 07-01-2014, we were charged an additional $150.00 for who knows what. I have not called about this additional payment yet and will be going into the gym today to inquire. The only one who seems to be helpful in resolving this issue is The membership counselor who signed us up. It seems to take an act of congress to get our money back and cancel this personal trainer issue even when the trainer no longer works there.Desired Settlement: I would like the money back for the service we were never provided. Only seems right since nothing was provided to us.