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In The Light Urns

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In The Light Urns Reviews (13)

Hi ***, Our sincerely apologies, we never meant to cause you or your family members anymore stress than you already have had with the passing of your loved one We are confused though, the urns delivered days before the service days before the service, even though we did have a one day delay due to human error Our shipping clerk switched from UPS to Fbecause they made an early piand she clicked day not overnight shipping when she created the Flabel The cover did ship without engraving, that too was refunded along with the shipping as indicated Both discovered by ***, an excellent manger, and looks for any order issues, on Wednesday Saturday was the service, and we delivered Wednesday, one day before Thanksgiving We refunded the shipping fees and engraving to you on Wednesday, when we discovered the errorOur answering service picks when we are closed, they email us the phone message and we returns calls in the morning We piall day on Saturday and Sunday, due to the stressing of buying urns without someone to talk toI do hope that the urns and the service was lovely, again our sincerely apologies, we never meant to cause you or your family members anymore stress than you already have had with the passing of your loved one Sincerely, [redacted] In The Light Urns

Hi ***, In our correspondence ***, [redacted] and myself at different times in the order process, had taken the order, discussed the shipping method, charged an extra for next day air and for engraving for a total of We shipped on the intended date of 11/for delivery for Next Day Air but it did not arrive on Tuesday the 22ndbut came in on Wednesday the 23rd This was human error as the date was clicked by accident, and the wrong date of delivery was made.By email you indicated that that was ok, if it came in on the 23rd instead of the 22nd because the service is Saturday and it better be there Friday We made a refund of both the shipping and engraving fee of on the 23rd, on the delivery date.Tracking below shows the 23rd, the Wednesday was the delivery date at 4:in the afternoon Fedex [redacted] http://www.fedex.com/Tracking?language=english&tracknumbers= [redacted] From our previous correspondence, the urns arrived days before the service I am glad that you got them in time, and I hope it was a beautiful service, thank you.Sincerely, [redacted] In The Light Urns

Hi Mr [redacted] ,We undstood the problem, corrected it and sent a new item out to you We are sorry for the quality, we realized our 'fix' was not good enough and have actuall, changed the process for a better out come, thank you for your understanding.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hello,Here is a copy of the email that was sent to our customerTheir urn they ordered is out for delivery and arriving to them today. Thank youHello ***,
Here is the tracking number for you art urnI do apologize
for the delayOur artist was in the hospital and we did not
know the urn was
not sent out to you right awayYour urn was shipped via USPS Priority Mail last week,
here is your tracking# 5**
*** *** Your urn is out for delivery and should arrive to
you today
Take care,
*** ***
###-###-####

I am rejecting this response because: This was a very stressfull timeI called their answering service and NO ONE GOT BACK TO MEAt allYou do not get back to people and you do not pick up the messages that your answering service sends youWe called twice as this was urgent to usNO Response by email, text or any other method! I had to pay and extra to have someone engrave this urn because YOU HAD HUMAN ERROR.Worst customer service in the world I notice I am not the only one that has lodged complaints against you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, the item has been delivered and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 8, 2015/11/23) */
We do indeed acknowledge and apologize to Ms *** for her having the need to complain to the Revdex.comWe also am very sorry for your loss that required such a product from www.inthelighturns.com or any other provider of cremation urns
Unfortunately most of Ms *** facts have been misunderstood or are incorrect

Dear Asonja,I am so sorry for tthe loss of your sister, as this must be the worst time in your life We are sorry and the engraving problem Your return arrived and was sent to the customer service rep that you had been talking with We see the engraving was perfect letter by
letter, however, you asked for half on one side and half on the other This was a new option that the engravers was not made aware of This is the reason for the unfortunate mistake We did however explain that we can send another urn, and you refusedWe do understand.A full refund was made and you have the email confirmation in your in box We hope you find a beautiful urn for your sister very soon.Best wishes,Susan Fraser

HI [redacted],I am sorry for the inconvenience.Fed-Ex has an overall error in their system, your package in indicating the absolute last day of delivery.That will change today, when Fed-Ex fixes this error.  We will also update you by email when the error is fixed.  You cam also...

check the tracking number later today.You will have the package sometime this week, but we will not know the date until Fed-Ex again, updates their system which has errors.I am sorry for the inconvenience.Sincerely,Susan Fraser

Hi [redacted],  Our sincerely apologies, we never meant to cause you or your family members anymore stress than you already have had with the passing of your loved one.    We are confused though, the urns delivered days before the service.  3 days before the service, even though we did have a one day delay due to human error.   Our shipping clerk switched from UPS to Fed-ex because they made an early pick-up and she clicked 2 day not overnight shipping when she created the Fed-ex label.    The cover did ship without engraving, that too was refunded along with the shipping as indicated.  Both discovered by [redacted], an excellent manger, and looks for any order issues, on Wednesday.  Saturday was the service, and we delivered Wednesday, one day before Thanksgiving.   We refunded the shipping fees and engraving to you on Wednesday, when we discovered the error. Our answering service picks when we are closed, they email us the phone message and we returns calls in the morning.  We pick-up all day on Saturday and Sunday, due to the stressing of buying urns without someone to talk to. I do hope that the urns and the service was lovely, again our sincerely apologies, we never meant to cause you or your family members anymore stress than you already have had with the passing of your loved one.  Sincerely,[redacted]In The Light Urns

Hi [redacted], In our correspondence [redacted], [redacted] and myself at different times in the order process, had taken the order, discussed the shipping method, charged an extra 86.00 for next day air and 20.0 0 for engraving for a total of 106.00.  We shipped on the intended date of 11/21 for...

delivery for Next Day Air but it did not arrive on Tuesday the 22nd. but came in on Wednesday the 23rd.  This was human error as the date was clicked by accident, and the wrong date of delivery was made.By email you indicated that that was ok, if it came in on the 23rd instead of the 22nd because the service is Saturday and it better be there Friday.  We made a refund of both the shipping and engraving fee of 106.00 on the 23rd, on the delivery date.Tracking below shows the 23rd, the Wednesday was the delivery date at 4:00 in the afternoon.
Fedex  [redacted] 
http://www.fedex.com/Tracking?language=english&tracknumbers=[redacted]From our previous correspondence, the urns arrived 3 days before the service.  I am glad that you got them in time, and I hope it was a beautiful service, thank you.Sincerely,[redacted]In The Light Urns

Hi Mr. [redacted],We undstood the problem, corrected it and sent a new item out to you.  We are sorry for the quality, we realized our 'fix' was not good enough and have actuall, changed the process for a better out come, thank you for your understanding.Sincerely,[redacted]

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Address: 9716 W Grove Ave, Visalia, California, United States, 93291-9549

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