In the Nick of Time Moving

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I recently filed complaint [redacted] with your organization In response, the business stated that they had received a resolution and stated that I had agreed to not have my complaint published While I did agree to the refund of my money as a resolution, we did not, at any time, discuss not publishing my complaint.I was taken aback by this statement from the company My rejection of their response only the portion that my complaint not be publish I am satisfied with accepting the refund, but did not know how do convey that on your website as my only options were to accept or not accept the resolution.Since this is my first time dealing with any complaints with the Revdex.com, I was wondering if it is standard practice to not publish complaints when a resolution is reached If this is the case, and it is my inexperience with the process, then I am more than willing to fully accept the resolution.I would rather publish my complaint with the resolution and show the entire story so others can make an informed decision when using your website as a means of research.Please let me know what the proper course of action is in this case as I do not want to mislead anyone in my intent in resolving this issue Regards, [redacted]

Good Afternoon, A representative from my company reached out to the customer regarding this complaint. The issue was resolved between our company and the customer directly. The customer has stated that they will request that the complaint not be published due to their satisfaction... with the outcome. Please contact me if further information is needed regarding this situation. Thank you, [redacted] ***

We regret the mistake that caused this customer to be overcharged. The quoted price will be honored. We have been in contact with the customer and will move the dresser as requested for the original price that was quotedOur scheduling office has left a voicemail with the customer to
schedule a date and time for the furniture move

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I recently filed complaint [redacted] with your organization.  In response, the business stated that they had received a resolution and stated that I had agreed to not have my complaint published.  While I did agree to the refund of my money as a resolution, we did not, at any time, discuss not publishing my complaint.I was taken aback by this statement from the company.  My rejection of their response only the portion that my complaint not be publish.  I am satisfied with accepting the refund, but did not know how do convey that on your website as my only options were to accept or not accept the resolution.Since this is my first time dealing with any complaints with the Revdex.com, I was wondering if it is standard practice to not publish complaints when a resolution is reached.  If this is the case, and it is my inexperience with the process, then I am more than willing to fully accept the resolution.I would rather publish my complaint with the resolution and show the entire story so others can make an informed decision when using your website as a means of research.Please let me know what the proper course of action is in this case as I do not want to mislead anyone in my intent in resolving this issue.
Regards,
[redacted]

Good Afternoon, A representative from my company reached out to the customer regarding this complaint.  The issue was resolved between our company and the customer directly.  The customer has stated that they will request that the complaint not be published due to their satisfaction...

with the outcome.  Please contact me if further information is needed regarding this situation.  Thank you, [redacted]

Hello,Thank you for the notification of this complaint.  We have researched the problem and discovered the root cause.  Unfortunately, this customer did contact us during our extremely busy holiday rush season. During this time, we have much higher call volume and longer wait times for...

contact with our Customer Service Representatives.  During that time, we were using a system that we found to have glitches where customer information was lost.  This problem did occur multiple times and in January, we started using a new system of record to keep customer information.  It seems that Mr. Anderson was affected by this glitch.  We are very sorry that he was affected by this problem and we wanted to work to correct the issue.  Since we became aware of the problem of losing customer data, we promptly changed systems in order to prevent any further losses of information. After receiving the notification of complaint, my office manager Jennifer reached out to the customer via phone on 2/15 at 11:00 am and on 2/17 at 3:28 pm.  Both times she left a voicemail for the customer. Today, 3/7 around 12:30 pm, Mr. Anderson called my office back and spoke with Jennifer.  She apologized for his experience with our company and asked if there is anything that we can do to make up for the bad experience.  The customer had already had his safe moved and there was nothing more he wanted from us at this time.  He did recommend that we contact the store where he purchased his safe and discuss the customer service issues with them.  The customer was satisfied that we had spoken with him and apologized for his experience.  Please contact me if there is anything further that we can do to address this complaint.  Thank you for your time in reviewing the matter.  Sincerely, Megan [redacted]In the Nick of Time Moving

Had my 1100 lbs safe delivered today while it was misting rain. [redacted] were outstanding. Both were very professional and courteous. Brought the safe up some steps and I have to say I was impressed. Positioned the safe where I needed it even though it was an extremely tight fit to get it there. Thanks to both of you guys, and if I ever need it moved again hope to see you both. A+ employees.

In The Nick Of Time moving company delivered a safe for me and my husband today. They called when they said they would call, were super friendly, and helped in setting the safe up for us. Made sure I knew that they could answer any further questions even after they left. Really nice employees!

In the nick of time moved my household to a new location last week. The movers were courteous, professional, efficient and overall did an excellent job. In spite of the heat and humidity they worked very hard and were good natured. They took extreme care with all of my things.

Excellent job! We had a very heavy safe to move upstairs. From start to finish, they were professional and experienced. I would recommend them to anyone looking to move heavy objects.

Absolutely the only company I would use to move a safe. They came on time, professionally dressed and with the right equipment to move my safe into my basement without damaging my floors walls or ceiling. I would use them again and recommend them to all of my friends needing to move a gun safe.

On time, helpful and on budget.

A real pleasure to have professionals.

They moved a 2000# safe for me with care and ease.

Thanks for everything.

WE HAD [redacted] AND HIS CREW MOVE A CNC MACHINE FOR US FROM GERMANTOWN TO JANESVILLE THEY WERE ON TIME AT BOTH PICK UP AND DELIVERY LOCATIONS AND SECURED THE MACHINE PROPERLY AND THE FEE WAS QUITE GOOD, WHEN WE PURCHASE OTHER EQUIPMENT I AM GOING TO USE THEM.