In the Woods Reviews (%countItem)
In the Woods Rating
Address: 2173 Cartersville Hwy, Rockmart, Georgia, United States, 30153
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for In the Woods
Add new contacts
I got married at In The Woods Events December 22, 2019. I was very upset and disappointed with the way my guest, family, and I were treated by the wedding coordinator. We had met with the coordinator a couple times before the wedding and discussed how things were planned to go how I the bride wanted things. As we all know weddings never go 100% as planned, but that isn't the problem here. My problem is with the lack of Customer Service we received. This was a once in a lifetime day to live a life long dream of mine and she messed it up in many ways. 1. When my cousin arrived to the venue and bumped into her and asks if she could tell him where the pool house was, because that is where he was told to pick up his tie because he was an usher. She was extremely disrespectful to him and gave him no direction before saying I don't have time for this, I have a wedding to run and walking away. 2. She thought my soon to be husband's boutonniere was too big so she took it upon herself to tear pedals off it more than once that day and by the end of the night there was nothing left (like most brides, that was something I wanted to keep). 3. She was going to keep my fiance and I from praying together before the ceremony because we were running out of time. It was my day, the day was about my fiancé and I. That wasn't her call to make. 4. She pinned my Dad's boutonnière on backwards right before we walked down the aisle. 5. Right after that she tells me all the things that she has had to deal with that day. 6. She cut up my whole wedding cake and threw everything away. Many of my family members, my husband, and I never got a piece of cake. A cake that was very expensive and should have served more than the amount of guest we had. Also she ruined the top tier of my cake. 7. My husbands toasting glass broke, but I wanted to keep it. She threw it away before asking. 8. She had all the staff taking down the food and memorial tables way before the reception ended which caused many guests to leave early!
Other (requires explanation) I have one more issue I wanted to address above. I wanted my aunt to cut my cake, she took this as a great honor. I talked to Kym and it was fine because my aunt is a licensed caterer. It was written on the days timeline by Kym that my aunt would cut the cake, but that day she refused to let her do it. She upset me and my aunt so much, especially since she ruined my cake and threw it away. I want it resolved by a refund for my cake, the toasting glass, and some money back for the poor service.
First of all, We are very sorry it took a little time to respond to this complaint. The first letter I opened from the Revdex.com was the week of 2/24 and it was dated 2/19. If we received other letters, they somehow did not make it to my desk and I apologize.
Of course I wanted to speak with all staff and additional 3rd parties before responding as well, to make sure my response was truthful from our side of the complaint and that I had full details.
As for the Wedding cake, my staff, nor any of the Catering staff threw out any of the cake. Our policy is ALWAYS to wrap up any leftover cake at the end of the night. At this event, the guests ate all of the Wedding cake, I have this confirmed by several different parties. The bride and groom along with both of their families were given pieces of cake in their "To-Go" boxes that are prepared by the caterer.
Our Wedding Coordinator graciously offered to cut the cake for this event, so that in her exact words "Her aunt could just be a guest and enjoy the evening and not worry about cutting or serving the cake". We normally charge a $150 fee for cake cutting as do our caterers so she was gifting this to them and in no way was rude or disrespectful about it. If they did not want her to cut the cake, they could have stepped in and said so at anytime.
In the Woods did not break the Toasting Glass, my staff let the family know that it was broken, they acknowledged it, and our assistant disposed of it. She was not told to keep the glass nor would I ever have my staff pack up broken glass for someone to hurt themselves unpacking after the event. On top of all of that our contract specifically says that we are not responsible for "any damaged or misplaced décor or other items brought in by the Licensee".
After speaking with all staff and 3rd parties I in no way believe that the Wedding Coordinator was rude or disrespectful to the client. She went above and beyond to make sure the clients had a beautiful Wedding Day and did everything she could to stay on track with the timeline and make sure everything ran smoothly. She also went above her duties and put together floral centerpieces for the client which was very time consuming and is not something that I normally allow my staff to do as it takes away from their responsibilities. We are very sorry that the Client feels differently, as we always want our Brides and Grooms to be happy with their Wedding Day. We do not believe that any of the clients complaints are vali
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the business' response because it is filled with false information. The mother of the bride contacted the caterer the day after the event and she said that her staff didn't see what happened with the cake. She said she has never seen an entire wedding cake eaten ever. She was even more shocked because we had a large size cake for the amount of guests we had. I can say without a shadow of a doubt that NONE of us, Bride, Groom, the family of the bride, or the family of the groom got ANY cake at the wedding or in their boxes. On top of that the parents of the groom didn't get a box at all. When my mom contacted In The Woods about these issues the day after, she was told by Catherine that she would check the security cameras. When Catherine got back in touch she said that the video showed there was a long line at the cake and it all got eaten. However, when my mom asked to see the video, she ignored the request, which was a huge red flag to us.
The coordinator did NOT graciously offer to cut the cake! I told her before hand what a big deal it was for my aunt to cut the cake, she was well aware. And we did speak up and tell her that day that my aunt wanted to cut the cake. Kym would not let her do so. I don't know why she would change something like that, when she knew the bride wanted her aunt to do it.
If you don't think that the wedding coordinator was rude, then you should talk to the wedding party, the bride and grooms family, as well as multiple guest that expressed how rude she was toward them. I would be more than willing to get personal statements with contact information.
Kym may have gone above her description of duties to work on centerpieces, but that was NEVER asked of her! She offered all of that on her own.
Furthermore, the fact that you call all my complaints invalid is quite sad considering many of your statements are false.