In Tune Autoworks

On March 20, 2015, [redacted] had an appointment to install a new ring and pinion gear set for the differential of his Mustang [redacted] supplied all of his own parts for the install which was a performed by an A.S.ECertified TechnicianThe technician installed the gear set according to manufacturer’s Specifications and the vehicle was test driven afterwardsWhen no issues with the install were found during the test drive, the vehicle was returned to [redacted] .On March 23rd [redacted] called and expressed concern about a whining noise coming from the back of the vehicleAfter asking him to stop in to address his concern, [redacted] brought us the vehicle on March 25th and a test drive with [redacted] was performedAfter extensive and concentrated listening, we were able to hear what [redacted] was hearing, a very slight hum coming from the rear of vehicleIt was very hard to hear especially over the extremely loud performance exhaust on the vehicleWe explained to [redacted] that installing the gear ratio that he supplied can sometimes cause a very slight hum and that this is not an indication of installation error or defect in the gear setThis is a gear ratio that is NOT offered from the factory, possibly for this very reasonThis gear set is made for race applications and the general rule of thumb is, as you increase gear ratio, you will also increase the chance of noise.In effort to satisfy [redacted] ’s concern we gladly offered to remove the cover of the rear differential to re-inspect the tolerances and compare them to the factory specificationsWe found that the tolerances were indeed within factory specifications and we asked [redacted] to come into the shop so that we could explain the procedure and he could see that the measurements were within specWe advised [redacted] to have us refill the rear differential with the exact fluid requirements per manufacturer and he agreedIn Tune Autoworks LLC absorbed the cost of fluid and labor for this visit in a continued effort to reach full customer satisfactionA few days later we received a message on the voice mail system from [redacted] in a nasty tone that he was still unhappy and wanted his money back [redacted] conducted himself in an inappropriate manner by using vulgar language and making threatsAnd yet, despite proving that we had done the install to spec and his malicious message, we still called [redacted] back to attempt to resolve the conflictAt this point he asked us to redo the job and to move the gear setup settings to something that was outside of the manufacturer’s specifications, which was a suggestion that [redacted] found onlineWe explained that this was something that we simply would not doWe rely solely on and follow all manufacturers’ specifications when installing parts [redacted] continued to insist on nothing but on a full refundWe were not going to do this as we are certain that he had a textbook gear install as per manufacturer’s specificationsWe made every reasonable effort in finding resolve with [redacted] But when he continued to use vulgar and threatening language and demanding unreasonable terms, we severed our communication with [redacted] In Tune Autoworks LLC

On March 20, 2015, [redacted] had an appointment to install a new ring and pinion gear set for the differential of his Mustang [redacted] supplied all of his own parts for the install which was a performed by an A.S.ECertified TechnicianThe technician installed the gear set according to manufacturer’s Specifications and the vehicle was test driven afterwardsWhen no issues with the install were found during the test drive, the vehicle was returned to [redacted] .On March 23rd [redacted] called and expressed concern about a whining noise coming from the back of the vehicleAfter asking him to stop in to address his concern, [redacted] brought us the vehicle on March 25th and a test drive with [redacted] was performedAfter extensive and concentrated listening, we were able to hear what [redacted] was hearing, a very slight hum coming from the rear of vehicleIt was very hard to hear especially over the extremely loud performance exhaust on the vehicleWe explained to [redacted] that installing the gear ratio that he supplied can sometimes cause a very slight hum and that this is not an indication of installation error or defect in the gear setThis is a gear ratio that is NOT offered from the factory, possibly for this very reasonThis gear set is made for race applications and the general rule of thumb is, as you increase gear ratio, you will also increase the chance of noise.In effort to satisfy [redacted] ’s concern we gladly offered to remove the cover of the rear differential to re-inspect the tolerances and compare them to the factory specificationsWe found that the tolerances were indeed within factory specifications and we asked [redacted] to come into the shop so that we could explain the procedure and he could see that the measurements were within specWe advised [redacted] to have us refill the rear differential with the exact fluid requirements per manufacturer and he agreedIn Tune Autoworks LLC absorbed the cost of fluid and labor for this visit in a continued effort to reach full customer satisfaction.A few days later we received a message on the voice mail system from [redacted] in a nasty tone that he was still unhappy and wanted his money back [redacted] conducted himself in an inappropriate manner by using vulgar language and making threatsAnd yet, despite proving that we had done the install to spec and his malicious message, we still called [redacted] back to attempt to resolve the conflictAt this point he asked us to redo the job and to move the gear setup settings to something that was outside of the manufacturer’s specifications, which was a suggestion that [redacted] found onlineWe explained that this was something that we simply would not doWe rely solely on and follow all manufacturers’ specifications when installing parts [redacted] continued to insist on nothing but on a full refundWe were not going to do this as we are certain that he had a textbook gear install as per manufacturer’s specificationsWe made every reasonable effort in finding resolve with [redacted] But when he continued to use vulgar and threatening language and demanding unreasonable terms, we severed our communication with [redacted] .In Tune Autoworks LLC

-------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Fri, May 1, at 1:PMSubject: Fwd: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Wed, Apr 29, at 5:PMSubject: [redacted] To: [email protected] is a bad install look at the marking that company is no good

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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
because there are lying I call the next day and said its humming this is not write you can but any size gears and if install correctly it will not make any nosies dear Revdex.com did you watch the video they are lying all I said was fits it or give me my money back they reply no, my car is fixs now with the same gear they installed with no nosie and they said it will make nosies there are lying I will get my money back if I have to go to court my lawyer is going to said a intent letter I have pictures of there install also letters from ford dealer and others gears installers saying it not set write I ask them to look at the pictures they said no know they will pay me back what I pay them and gas I use and for the new install @@@@@ court if Revdex.com cant help Revdex.com please look at the video he will tell you that the install was done wrong and if you do then read the letter I got and you will see you write there a place one block away from them call ** *** and they said gear don't hum any size and they know ** ***, also the installer said to the owner after the test drive that he hear humming to me and the owner the owner said that's your muffler so if you thing you are not going to give me my money back we will see in court so pay now or pay more later
*** ***

-------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Fri, May 1, at 1:PMSubject: Fwd: ***To: *** ***
---------- Forwarded message ----------From: *** *** Date: Wed, Apr 29, at 5:PMSubject: ***To: [email protected] is a bad install look at the marking that company is no good

On March 20, 2015, [redacted] had an appointment to install a new ring and pinion gear set for the differential of his 2014 Mustang. [redacted] supplied all of his own parts for the install which was a performed by an A.S.E. Certified Technician. The technician installed the gear set according to...

manufacturer’s Specifications and the vehicle was test driven afterwards. When no issues with the install were found during the test drive, the vehicle was returned to [redacted].On March 23rd [redacted] called and expressed concern about a whining noise coming from the back of the vehicle. After asking him to stop in to address his concern, [redacted] brought us the vehicle on March 25th and a test drive with [redacted] was performed. After extensive and concentrated listening, we were able to hear what [redacted] was hearing, a very slight hum coming from the rear of vehicle. It was very hard to hear especially over the extremely loud performance exhaust on the vehicle. We explained to [redacted] that installing the gear ratio that he supplied can sometimes cause a very slight hum and that this is not an indication of installation error or defect in the gear set. This is a gear ratio that is NOT offered from the factory, possibly for this very reason. This gear set is made for race applications and the general rule of thumb is, as you increase gear ratio, you will also increase the chance of noise.In effort to satisfy [redacted]’s concern we gladly offered to remove the cover of the rear differential to re-inspect the tolerances and compare them to the factory specifications. We found that the tolerances were indeed within factory specifications and we asked [redacted] to come into the shop so that we could explain the procedure and he could see that the measurements were within spec. We advised [redacted] to have us refill the rear differential with the exact fluid requirements per manufacturer and he agreed. In Tune Autoworks LLC absorbed the cost of fluid and labor for this visit in a continued effort to reach full customer satisfaction.A few days later we received a message on the voice mail system from [redacted] in a nasty tone that he was still unhappy and wanted his money back. [redacted] conducted himself in an inappropriate manner by using vulgar language and making threats. And yet, despite proving that we had done the install to spec and his malicious message, we still called [redacted] back to attempt to resolve the conflict. At this point he asked us to redo the job and to move the gear setup settings to something that was outside of the manufacturer’s specifications, which was a suggestion that [redacted] found online. We explained that this was something that we simply would not do. We rely solely on and follow all manufacturers’ specifications when installing parts. [redacted] continued to insist on nothing but on a full refund. We were not going to do this as we are certain that he had a textbook gear install as per manufacturer’s specifications. We made every reasonable effort in finding resolve with [redacted]. But when he continued to use vulgar and threatening language and demanding unreasonable terms, we severed our communication with [redacted].In Tune Autoworks LLC

On March 20, 2015, [redacted] had an appointment to install a new ring and pinion gear set for the differential of his 2014 Mustang. [redacted] supplied all of his own parts for the install which was a performed by an A.S.E. Certified Technician. The technician installed the gear set according to...

manufacturer’s Specifications and the vehicle was test driven afterwards. When no issues with the install were found during the test drive, the vehicle was returned to [redacted].On March 23rd [redacted] called and expressed concern about a whining noise coming from the back of the vehicle. After asking him to stop in to address his concern, [redacted] brought us the vehicle on March 25th and a test drive with [redacted] was performed. After extensive and concentrated listening, we were able to hear what [redacted] was hearing, a very slight hum coming from the rear of vehicle. It was very hard to hear especially over the extremely loud performance exhaust on the vehicle. We explained to [redacted] that installing the gear ratio that he supplied can sometimes cause a very slight hum and that this is not an indication of installation error or defect in the gear set. This is a gear ratio that is NOT offered from the factory, possibly for this very reason. This gear set is made for race applications and the general rule of thumb is, as you increase gear ratio, you will also increase the chance of noise.In effort to satisfy [redacted]’s concern we gladly offered to remove the cover of the rear differential to re-inspect the tolerances and compare them to the factory specifications. We found that the tolerances were indeed within factory specifications and we asked [redacted] to come into the shop so that we could explain the procedure and he could see that the measurements were within spec. We advised [redacted] to have us refill the rear differential with the exact fluid requirements per manufacturer and he agreed. In Tune Autoworks LLC absorbed the cost of fluid and labor for this visit in a continued effort to reach full customer satisfaction.
A few days later we received a message on the voice mail system from [redacted] in a nasty tone that he was still unhappy and wanted his money back. [redacted] conducted himself in an inappropriate manner by using vulgar language and making threats. And yet, despite proving that we had done the install to spec and his malicious message, we still called [redacted] back to attempt to resolve the conflict. At this point he asked us to redo the job and to move the gear setup settings to something that was outside of the manufacturer’s specifications, which was a suggestion that [redacted] found online. We explained that this was something that we simply would not do. We rely solely on and follow all manufacturers’ specifications when installing parts. [redacted] continued to insist on nothing but on a full refund. We were not going to do this as we are certain that he had a textbook gear install as per manufacturer’s specifications. We made every reasonable effort in finding resolve with [redacted]. But when he continued to use vulgar and threatening language and demanding unreasonable terms, we severed our communication with [redacted].
In Tune Autoworks LLC

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Fri, May 1, 2015 at 1:37 PMSubject: Fwd: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted]@[redacted].com>Date: Wed, Apr 29, 2015 at 5:24 PMSubject: [redacted]To: [email protected] is a bad install look at the marking  that company is no good.

We have hundreds of satisfied, repeat customers because we take customer satisfaction very seriously. If a customer leaves upset, it is because they have unreasonable expectations and [redacted] falls into this category. We made every attempt at a fair and positive resolution with [redacted], who wants nothing less than a full refund plus additional expenses for a job that was completed one hundred percent to manufacturer's specifications. [redacted] signed the bill of sale stating that there is no warranty on performance work and we will not refund money for a job we are certain that wecompleted properly.

Review: took a 1994 [redacted] to get dyno tuned and ended up with the repair shop ruinung a sct chip, cars computer and igniton module and the car didnt run right after he tried tuning itDesired Settlement: I would like to get my money back for the intilial 400 for the tuning, 150 to replace computer , 85 for the ignition module, and 300 for the sct chip her ruined, and the days waste of time driving 4 hrs down there to get the car tuned.

Business

Response:

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