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In'massa Bronzo Inc

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Reviews In'massa Bronzo Inc

In'massa Bronzo Inc Reviews (19)

The business notified Revdex.com that their offer of replacement or sending the parts back was rejected by the consumer A refund will not be issued due to the fact the parts were used The parts are being returned to the consumer

From: Fred M @ ZZ Date: Wed, Dec 16, at 2:PMSubject: Re: *** *** Complaint (***)To: *** *** Hi ***,Thank you for following upThis guy called recently and did not mention any of thisEven though we do not offer phone support for returns and
warranty coverage, for this exact reason, people need to be and k ow they are being documented and a methodical procedure is taking place they tend to become a lot more courage and make up, change, manipulate and take advantage of a system intended to be of good serviceI am relying to his most recent request about an updateThe conversation has not been at all what this complaint saysI will let him know in the email that I am also sending for Revdex.com simultaneouslyThat is really surprisingHe was so nice and passive and cooperative on the phone and his emails yet the complaint is a totally incorrectWe have rule for the warrantyWe need the original packing slip which has one of these guys initialsHe does not have that and I was going to send him replacement anyways though he cannot provide the only document he needs.Regards,

The order # provided by this attempt to blemish our company's excellent standing in the *** community and our Revdex.com standing is not an *** order # - *** does not keep the records for sales on their website available to either party involved in a transaction past months - We use a third party
software which allows us to keep our own records due to the high volume of business we conduct on our eCommerce venues - We have no record of a sale to a Mr *** *** - our records indicate order # *** dated 3/20/is to a different customer with different name and different email address - we do not recognize this customer and request action be taken to remove this erroneous claim from public record We sell thousands of ignition coils a year for much more than $at a 99.8% positive rating with positive feedback - We offer lifetime warranty and free shipping on all of our product sales - our policy is clearly stated on ALL sales under the "Policy" tab of the description portion of the listing as well as on our website at: http://*** for public review We will gladly make public any and all communications our company may have had with a customer upon request.
This case is erroneous from the start with buyer information to the slanderous portray of our business practice which simply is also fiction Below is our records of order # *** Please verify and provide your active *** username in order to locate and display all communicationsThank youOrder Details - Customer Information (Optional)
Order #
*** [ Date created 3/20/10:18:AM ]
Customer
*** *** [***]
Custom Order Status
NO STATUS Invoice Printed Invoice Printed/On Order Invoice Printed/On Order - Drop Ship/ API Invoice Printed/On Order - Drop Ship/ Bosal Invoice Printed/On Order - Drop Ship/ DEA Invoice Printed/On Order - Drop Ship/ EW for Yogi Invoice Printed/On Order - Drop Ship/ G.O.D. Invoice Printed/On Order - Drop Ship/ Imco Invoice Printed/On Order - Drop Ship/ Westar Invoice Printed/On Order - Drop Ship/ Yogi for EW Invoice Printed/On Order - Drop Ship/Davico Refunded
Order Tracking
Payment Type
*** Cash BankTransfer Authorize.Net
Receiving Type
Pickup Shipping
Order on Hold
[ ] Hold Until 23:Payment Received
3/20/10:05:AM
Payment Cleared
3/20/10:05:AM
Shipment Prepared
3/20/2:09:PM
Order Closed On
3/20/2:09:PM
Internal Note
Exempt Federal Tax
Exempt Local Tax
Customer Tax Number
Order Payments
Merchant
Transaction/Check #
Type
Amount
Received By
Date
Status
***
***
Instant
USD n/a
3/20/10:05:AM
Completed [refund] [Delete]
Order Shipments
Service selected by customer - Expedited
TRACKING NUMBER
Carrier and Service
Type
***
USPS First Class Mail Package
Order

The order # provided by this attempt to blemish our company's excellent standing in the *** community and our Revdex.com standing is not an *** order # - *** does not keep the records for sales on their website available to either party involved in a transaction past months - We use a third party software which allows us to keep our own records due to the high volume of business we conduct on our eCommerce venues - We have no record of a sale to a Mr *** *** - our records indicate order # *** dated 3/20/is to a different customer with different name and different email address - we do not recognize this customer and request action be taken to remove this erroneous claim from public record We sell thousands of ignition coils a year for much more than $at a 99.8% positive rating with positive feedback - We offer lifetime warranty and free shipping on all of our product sales - our policy is clearly stated on ALL sales under the "Policy" tab of the description portion of the listing as well as on our website at: http://*** for public review We will gladly make public any and all communications our company may have had with a customer upon request.
This case is erroneous from the start with buyer information to the slanderous portray of our business practice which simply is also fiction Below is our records of order # *** Please verify and provide your active *** username in order to locate and display all communicationsThank youOrder Details - Customer Information (Optional)
Order #
***[Date created3/20/10:18:AM]
Customer
*** *** ***]
Custom Order Status
NO STATUS
Invoice Printed
Invoice Printed/On Order
Invoice Printed/On Order - Drop Ship/ API
Invoice Printed/On Order - Drop Ship/ Bosal
Invoice Printed/On Order - Drop Ship/ DEA
Invoice Printed/On Order - Drop Ship/ EW for Yogi
Invoice Printed/On Order - Drop Ship/ G.O.DInvoice Printed/On Order - Drop Ship/ Imco
Invoice Printed/On Order - Drop Ship/ Westar
Invoice Printed/On Order - Drop Ship/ Yogi for EW
Invoice Printed/On Order - Drop Ship/Davico
Refunded
Order Tracking
Payment Type
***
Cash
BankTransfer
Authorize.Net
Receiving Type
Pickup
Shipping
Order on Hold
[]Hold Until23:Payment Received
3/20/10:05:AM
Payment Cleared
3/20/10:05:AM
Shipment Prepared
3/20/2:09:PM
Order Closed On
3/20/2:09:PM
Internal Note
Exempt Federal Tax
Exempt Local Tax
Customer Tax Number
Order Payments
Merchant
Transaction/Check #
Type
Amount
Received By
Date
Status
***
***
Instant
USD n/a
3/20/10:05:AM
Completed[refund][Delete]
Order Shipments
Service selected by customer -Expedited
TRACKING NUMBER
Carrier and Service
Type
***
USPS First Class Mail Package
Order

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
My name is also known as *** *** and address is ** *** **., verona, nj Yogi auto parts is a total crookThey ship the order to the same address and their return policy was not state the same as current oneThey changed their policy after my complaint because of afraid that *** will give them punishmentBuyers should be aware of their crooked conducts, they simply say they offer lifetime warranty and find a reason to refuse to honor itPlease see the funny part of their policy, "you have to buy six of their coils in order to have the warranty"Before that, even buy one will do, so what happened ? Your coils suddenly become worse(it'actually is junk)? Buy six is not mean install six, it's a total jokeI don't even dare to use their products again, it like a ticking bomb! How much money(they want you pay both ways of shipping, it was not mentioned on their previous " version" of policy, who know what's on their next version?)and time are we going to waste on this crook? I just hope nobody will fall victim anymore.
Regards,
*** ***

I am rejecting this responsePer the email they sent me on September 28th my refund would be sent shortlyI dont understand why if I was told the refund would be sent, why now are they stating something differentI will be happy to go to the place I sent the order back at, they should be able to provide confirmation the package was deliveredI did receive confirmation, but seem yo have misplaced the documentationI still do not believe this is a legitimate answer to my complaintI only became frustrated when they were not doing as they said they would
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:*** is NOT a functional equivalent to ***It is a generic unit worth a fraction of the brand name *** unit(See Attached)I did contact Yogi Auto Parts through the website (***.com) I purchased the unit from and before I escalated to Revdex.com and VA Attorney GeneralYogi Auto Parts responded "Very Sorry past our day return" I did try to resolve through less severe channelsBy refusing to address their improper actions Yogi Auto Parts has chosen this forum to resolve this issueIn their response, Yogi Auto Parts has clearly admitted they shipped an item different than what I orderedIf someone sends you something less valuable than what you ordered it is called bait and switchBait and switch is fraudIf Yogi Auto Parts had checked (like I did) they would know that the company that has purchased the generic brand *** will no longer honor *** warrantiesHowever that should not be my problem because I ordered and paid for a *** unitEven if *** honored the warranty I have no proof I purchased an *** unit because I purchased a *** unit and Yogi Auto Parts fraudulently substituted the generic *** brandI have paperwork that says I purchased a *** unitI cannot get warranty service from *** because I do not have a *** unitIf Yogi Auto Parts offers a "year warranty on all catalytic converters against no matter the brand or manufacturer" why didn't they simply tell me that when I contacted them through ***.comAgain, Yogi Auto Parts has chosen this method of resolutionThe failure with the generic *** was a mechanical failureBy that I mean the secondary converter de-laminated and has a loud rattle at all speedsThe repair shop that diagnosed the problem is Foreign Exchange www.foreignx.comThis failure was not caused by the vehicleYogi Auto Parts is offering that after I buy a new unit and have it installed and then return the old unit to them they will send me (another) new unit??????Brand name catalytic converters do not fail within monthsBecause Yogi Auto parts fraudulently substituted a generic unit for the name brand unit I purchased that is why I am asking them to pay for the shipping and installation costsIf Yogi Auto Parts will send a new (*** only) unit and installation costs to the repair facility that I used to install the original unitI will instruct them to send the generic unit backThat will be accedptablke soultion
Regards,
*** ***

We apologize for the inconvenienceAs per posted policy and agreed upon completion of purchase https://www.***.com/returns-policy.html - Please note that warranty is for exchange for same item only after all requested information has been provided as follows:What do you have to do?To obtain
warranty service, you must obtain a Return Merchant Authorization (RMA) number and instructions on how to return a product by contacting us.Deliver the Physical Goods, in either its original packaging or packaging providing an equal degree of protection, including any accessories or documents that shipped with the Physical Goods to the address specified by ** *** ***To obtain the Return Merchant Authorization (RMA) number, you can contact us by any of the following contact methods:By email: info@***.comIn order to best assist your specific requirements and situation, we MUST have the following information in an email message to info@***.com before our staff will be able to process your information and properly route your request. Failing to respond to all questions and/or providing appropriate proof will result in delays and if deemed customer is not responsive in a proper, normal, responsive manner, all processes on the return/warranty replacement will be stopped and warranty will be considered void if no further information requested is made available - ALL WARRANTY AND RETURN REQUESTS AND QUESTION ARE HANDLE BY OUR INTERNAL TEAM VIA EMAIL ONLY - NO PHONE CALLS WILL NE HONORED TO THIS REGARD _ EMAIL ONLY.Please answer a few questions to help us better understand the circumstances:Have you contacted us in regards to this matter in the past? (if so please attach a copy of your communication to your reply)When was it discovered the issue and/or defect?Was the installation done by a professional mechanic?Was the installation done in a professional shop?Were the diagnostics which returned a faulty code done in a professional mechanic shop by a professional mechanic?Are these parts installed on your vehicle right now?Did you install the part you are claiming as defect?How long have these parts been running installed on your vehicle?Have you changed any other parts on the vehicle which directly are related to the ignition system, timing, sensors of your vehicle?Your parts are covered by warranty for the lifetime of the vehicle and if it is due to manufacturer defect realized during vehicle operations under safety board's published standards.Please provide full answers to all of the questions requested in order to assist you in the most efficient manner in a time frame that allows refund to be issued(days from purchase date) - failure to do so will result in delayed response and in some cases in which we determine enough information is not provided, your request will be set aside until which time we can receive and verify your information and the answers returned by the customer.We look forward to being of service and resolving this matter for you as quickly s possible depending on buyer forthcoming nature of responses and cooperation.Also, as it is announced at first response when a call is received prior to choosing the phone select option, phone staff do not have the necessary information to discuss or resolve warranty, return, and exchange mattersPlease provide the following information in order to be able to assist you further.Once again we apologize for your experience and will assist you immediately as proper steps are followed for the warranty exchange and recovery.Please advise

As previously stated, provide us with written proof of delivery or a tracking # showing the item was returned and we will issue the refund less 20% re-stock fee and shipping charges paid as part of the free shipping promotion. Thank you. Also, in response for your reason of rejection to our original reply in this matter, you were told it will be processed but they could not find your package because, again, NONE of the return procedure requirements were followed by the customer. Once your conduct became belligerent which is an unacceptable aggressive treatment of our staff, at that point the matter was no longer eligible to receive attention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:It is and lacks basis in factThe parts are not used, they simply do not work with my vehicle and were returned because my car could not even start. They were returned within a few days and refund was requestedThe business refused to follow their own return policy and refused to refund me the money claiming the parts were good*** dealership installed OEM parts and my car ran just fineWith their parts the car would not start that is why the parts were returned and refund was requestedAgain, they denied my request for a refund and tried to blame me claiming that the parts were usedWell how is a customer going to know if the parts work unless they are actually installed and tried??? Since the car would not even start with their parts installed the parts were removed and sent back for a refundI would love to see documentation where they offered a refund but I "refused"There is no such documentation because had they send me a refund for their defective parts we would not be here in the first place therefore their argument is false. If they send me the parts I will promptly return them as they are defective and I do not need them. All I want is the refundThank you
Regards,*** ***

From: Fred M @ ZZ Date: Wed, Dec 16, at 2:PMSubject: Re: *** *** Complaint (***)To: *** *** Hi ***,Thank you for following upThis guy called recently and did not mention any of thisEven though we do not offer phone
support for returns and warranty coverage, for this exact reason, people need to be and k ow they are being documented and a methodical procedure is taking place they tend to become a lot more courage and make up, change, manipulate and take advantage of a system intended to be of good serviceI am relying to his most recent request about an updateThe conversation has not been at all what this complaint saysI will let him know in the email that I am also sending for Revdex.com simultaneouslyThat is really surprisingHe was so nice and passive and cooperative on the phone and his emails yet the complaint is a totally incorrectWe have rule for the warrantyWe need the original packing slip which has one of these guys initialsHe does not have that and I was going to send him replacement anyways though he cannot provide the only document he needs.Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: ***I am rejecting this response because:
As requested I have dropped the *** dispute so he would received his money which includes $for product I did not receiveI really don't expect to receive a timely response from a business who has allowed this issue to evolve to this point If I don't receive the refund within the next few days I will file another complaint with the internet fraud division of the consumer protection bureau
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Customer contacted us on December 29th in reference to parts being “not compatible.” We responded the same day asking to confirm the vehicle specifications as per procedure for any situation of a customer claiming we sent the wrong parts Customer refused to answer this request claiming
his car calls for only “OEM components” after knowingly ordering ‘aftermarket’ coils that fit OE specifications but are not OEM parts The delay in response was due to the customer contacting us through two different email accounts, not because we “continued to ignore [the buyer] and refused to communicate.” We were more than willing to assist the buyer however, he was attempting to continue a conversation with a separate email account, causing confusion as expected While waiting for his response, this is when the Revdex.com case was opened, resulting in us investigating the situation We then provided him with the RMA # along with an apology for the oversight which directly contradicts the buyers claim of us refusing to communicate in a “down right criminal” way We take this claim very seriously, as we regard our customers satisfaction as a number one priority He returned used parts that he claimed were not compatible, however, after receiving the return, we confirmed that they are one, the correct part for his vehicle and two, not defective so these two facts directly refute the buyers claim

We cannot refund this via our service provider because of the dates - please do a charge-back with your credit card company and once the notice is sent to us we will immediately refund you

This order was delivered in packages. USPS tracking # for ignition coils is *** Delivered 4/10/(Screenshot of USPS website confirmation of delivery attached) - USPS tracking # for spark plugs is *** delivered 4/7/(Screenshot of USPS
website confirmation of delivery attached)We apologize for the inconvenience but we have received no emails from this individual (no emails exist with this order # 9147, the email address used at time of purchase, or any email with the name of customer anywhere to associate with this order *** ***) therefor we were not aware of buyer's attempts to communicate with email which is the reason why there was no response.Also, the phone sales staff do not have the information necessary to assist with tracking or providing information about such requests as prompted both on the phone selection menu and is also on the site Warranty and Return PolicyAgain please accept our apology for the inconvenience and contact us by email at info@***.com with your order # in the subject line if you would like to return the item for refund.Thank you for your business

This refund has been issued as follows: *** transaction id *** on 11/23/and the complaintent has been notified via email both by *** and ** Auto Parts - screen shot attached - this matter is in the state we continue to argue due to a hasty decision to press the matter to its maximum over a week period - the funds were refunded the day thy were released by *** - the customer seems to be under the impression that we are looking to bamboozle him out of $- we send close to a packages per month - the aggressive and unnecessary behavior of this customer is pu**ling yet we gladly are proactively perusing the end of this time consuming hateful behavior towards our company and good name Thank you for your patience and best of luck in future Internet orders - we sincerely apologize for the inconvenience

We apologize for the delay in delivery of your item - it will be shipped out this week.The reason for the delay is water damage that shut down our warehouse for several days and damaged much of our inventory In the scramble to get back on track, some emails to customers notifying them of the
delay were accidentally missed Now, as to the status of your order, we are going to be working all day as soon as re-stock is delivered this week - your order will be shipped and your will be made whole.Again, our sincere apologies for this inconvenience and for any confusion or worry it may have caused We greatly appreciate your patience and understanding while we work to resolve the issue

Customer ordered on 10/26/- by 11/1/the *** case was opened and escalated at which point *** review takes complete control of the payment with-holding it from our account until resolved. Also removed is our ability to process the refund as per customer request - on 11/13/Revdex.com
complaint was registered and the following message sent to us: On Nov 13, 2016, at 11:AM, *** *** wrote: I have attached a copy of the Revdex.com complaint I filedI will also send you the consumer protection complaint I am filing with the internet fraud division of the attorney general's office Best regards Which indicates more urgency in an attempt to bully and cause damage to our business integrity then the $refund requested. For the record it is a $refund due. All email communications is attached - not clear as to why this behavior is warranted nor where the fraudulent conduct is performed against this individual or in this transaction, as it clearly states in our return and refund policy, posted on the website and agreed to at time the purchase is completed by customer, refunds take 7-days to process. Not days from date of purchase. Regardless we would like to offer this person a full refund and to keep the parts for so much time wasted on a matter simply resolved by display of the slightest bit of patience and human relation practices. As we have an abundance of time to serve this type of demand and communication. At this point however we are not able to perform this task as the case is under review which locks us out of the refund process. Once the case has been closed and restriction lifted, we will gladly issue refund as promised - this individuals payment is not the type of business we consider good business and rather not have potion of it even though we will be out of pocket the funds and goods. Thank you for your correspondence Wishing you a peaceful holiday season and all the best. ** Auto Parts

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Address: 2915 Hunter Mill Rd Ste 25, Oakton, Virginia, United States, 22124-1716

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Web:

www.zzautoparts.com

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