[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] is NOT a functional equivalent to ***It is a generic unit worth a fraction of the brand name [redacted] unit(See Attached)I did contact Yogi Auto Parts through the website ( [redacted] .com) I purchased the unit from and before I escalated to Revdex.com and VA Attorney GeneralYogi Auto Parts responded "Very Sorry past our day return" I did try to resolve through less severe channelsBy refusing to address their improper actions Yogi Auto Parts has chosen this forum to resolve this issueIn their response, Yogi Auto Parts has clearly admitted they shipped an item different than what I orderedIf someone sends you something less valuable than what you ordered it is called bait and switchBait and switch is fraudIf Yogi Auto Parts had checked (like I did) they would know that the company that has purchased the generic brand [redacted] will no longer honor [redacted] warrantiesHowever that should not be my problem because I ordered and paid for a [redacted] unitEven if [redacted] honored the warranty I have no proof I purchased an [redacted] unit because I purchased a [redacted] unit and Yogi Auto Parts fraudulently substituted the generic [redacted] brandI have paperwork that says I purchased a [redacted] unitI cannot get warranty service from [redacted] because I do not have a [redacted] unitIf Yogi Auto Parts offers a "year warranty on all catalytic converters against no matter the brand or manufacturer" why didn't they simply tell me that when I contacted them through [redacted] .comAgain, Yogi Auto Parts has chosen this method of resolutionThe failure with the generic [redacted] was a mechanical failureBy that I mean the secondary converter de-laminated and has a loud rattle at all speedsThe repair shop that diagnosed the problem is Foreign Exchange www.foreignx.comThis failure was not caused by the vehicleYogi Auto Parts is offering that after I buy a new unit and have it installed and then return the old unit to them they will send me (another) new unit??????Brand name catalytic converters do not fail within monthsBecause Yogi Auto parts fraudulently substituted a generic unit for the name brand unit I purchased that is why I am asking them to pay for the shipping and installation costsIf Yogi Auto Parts will send a new ( [redacted] only) unit and installation costs to the repair facility that I used to install the original unitI will instruct them to send the generic unit backThat will be accedptablke soultion Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:It is and lacks basis in factThe parts are not used, they simply do not work with my vehicle and were returned because my car could not even startThey were returned within a few days and refund was requestedThe business refused to follow their own return policy and refused to refund me the money claiming the parts were good [redacted] dealership installed OEM parts and my car ran just fineWith their parts the car would not start that is why the parts were returned and refund was requestedAgain, they denied my request for a refund and tried to blame me claiming that the parts were usedWell how is a customer going to know if the parts work unless they are actually installed and tried??? Since the car would not even start with their parts installed the parts were removed and sent back for a refundI would love to see documentation where they offered a refund but I "refused"There is no such documentation because had they send me a refund for their defective parts we would not be here in the first place therefore their argument is falseIf they send me the parts I will promptly return them as they are defective and I do not need themAll I want is the refundThank you Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My name is also known as [redacted] and address is [redacted] **., verona, nj Yogi auto parts is a total crookThey ship the order to the same address and their return policy was not state the same as current oneThey changed their policy after my complaint because of afraid that [redacted] will give them punishmentBuyers should be aware of their crooked conducts, they simply say they offer lifetime warranty and find a reason to refuse to honor itPlease see the funny part of their policy, "you have to buy six of their coils in order to have the warranty"Before that, even buy one will do, so what happened ? Your coils suddenly become worse(it'actually is junk)? Buy six is not mean install six, it's a total jokeI don't even dare to use their products again, it like a ticking bomb! How much money(they want you pay both ways of shipping, it was not mentioned on their previous " version" of policy, who know what's on their next version?)and time are we going to waste on this crook? I just hope nobody will fall victim anymore Regards, [redacted] ***
Good morning, Thank you for taking the time to speak with me and also to accept this email as my official rebuttal to ** [redacted] slanderous accusation and unreasonable “desired outcome/settlement” This is an attempt to extort a resolution which is outrageously extreme This is evident by [redacted] ***’ haste to file official complaint with your office and the office of Virginia Attorney General without allowing us the opportunity to respond/resolve matter via proper channel ( [redacted] .com) This is an [redacted] .com purchase and must follow procedure on [redacted] .com - [redacted] provides several channels for customer satisfaction matters and returns None were utilized by complainant in this case No opportunity was given us to resolve this matter [redacted] brand name is used for cataloging reference [redacted] ( [redacted] ) is a national brand ( [redacted] ( [redacted] ) and [redacted] ( [redacted] ) are also part of the ***) – the “generic” part as [redacted] stated is a well-respected reputable US company which is arguably equivalent to [redacted] and certainly no unknown house brand If [redacted] has attempted to contact either manufacturer, the communication is here requested to be reviewed [redacted] contacted us on 2/7/on [redacted] .com message center with a brief message as follows: “GreetingsI purchased this item from you July First issue is it is not brand advertised [redacted] is what I bought See attached picture for what I received (not ***)Other issue is less than six months and item has failed [redacted] comes with month warrantyPlease let me know what I need to do to get warranty replacement.” THIS IS THE ONLY COMMUNICATION THERE HAS BEEN BETWEEN [redacted] AND OUR COMPANY! [redacted] filed complaint with Revdex.com on 2/8/and also with Virginia Attorney General’s Office stamped received on 2/11/accusing us of “FRAUDULANT” activity This naturally is of great concern to us This is slander without merit We ship thousands of orders every year and have not once had such case filed against us We resolve customer care matters immediately [redacted] bypassed all proper requirements of a warranty exchange and/or return which brings into question the validity and integrity of this complaint Furthermore, we were NEVER notified that there was an issue with the brand that was received by complainant at time order was received prior to the message on 2/7/– The part was received and installed on the vehicle If part was “FRAUDULANTLY SENT” as stated by [redacted] in this complaint, why was it installed and why were we not notified of his dis-satisfaction with the product received until months later in the form of an official complaint to Revdex.com and Virginia Attorney General’s Office? [redacted] states there is a month warranty on [redacted] products in his message to us then states there is year/ 50,mile warranty in his official complaint – we offer a year warranty on catalytic converters against manufacturer defects no matter the brand or manufacturer – this is as a courtesy and is covered by us, NOT manufacturer We have relations with [redacted] and [redacted] (also known as [redacted] and [redacted] Bomb) therefore we have the ability to absorb any loss if we feel the manufacturer’s rejection of a warranty claim by our customer is “unfair” to the customer I can provide the warranty terms and coverage of [redacted] and [redacted] upon your request for your reference [redacted] claims on the official complaint filed with Virginia Attorney General’s office: “Were the completed repairs different from what you had authorized?” to which he answered “YES” – this statement is – We do not and did not “complete repairs” as we do not offer repairs nor claim to offer such service Please take note of this fact as it does not apply to our sales of auto parts – this is a made up answer aiming to add validity to this claim based on a non-truth representation of [redacted] ***’ complaint to official offices of Revdex.com and Virginia Attorney General A catalytic converter is a type of part that requires specific installer knowledge and proper pre and post diagnostic tests done by a certified car care professional (mechanic) Proper diagnostics must be conducted to reveal any pre-existing mechanical failures on the vehicle are recognized and repaired prior to installation of a new catalytic converter If these repairs are not performed prior to installation by a certified professional, the new catalytic converter will fail soon after installation and is caused by mechanical failures which led to original part failing – we will need to see the certifications of the car care professional who installed this part along with the diagnostic results of tests performed and proof of repairs completed for proper function of the new catalytic converter which [redacted] received from us and installed on his vehicle (The information is available in great length on the internet in regards to inherent issues with improper diagnosis and repairs performed causing new catalytic converter failure - we can also obtain detailed information from our suppliers) Warranty coverage under no circumstances cover labor and/or shipping costs associated [redacted] is requesting both as part of his desired resolution This is NOT acceptable [redacted] ***’ intent here must be questioned The manner in which this complaint has been rushed to official offices without notice nor ample opportunity for us to resolve must be considered This manner in which this consumer has chosen to obtain a replacement part for an item raises many questions which I hope Revdex.com and Virginia Attorney General’s office will investigate To conclude: This claim is NOT indicative of how we conduct our business This is attempt to force an issue and is of extreme proportion The fact that there was no reasonable attempt made by complainant to inform us of his dis-satisfaction with product received, installation of said part even though it is claimed to have been “fraudulently sent”, not allow ample time to respond and/or resolve, providing a picture which was taken at time of receipt yet without any notification to us nor [redacted] .com only to be sent as proof of a claim filed in great haste to government offices, leaves us to question the true meaning and intent of such actions We do not want any consumer (specifically one who has been a customer of ours) to feel as if they were not given a great customer experience or did not get a solid product We appreciate [redacted] ***’ business and would like to be of further service to him Therefore, we would like to be amicable and forthcoming – with that in mind, [redacted] ***’ desired settlement will be considered (plus more) under following condition: After we have received the certifications of the car care professional who installed this part along with the diagnostic results of tests performed and proof of repairs completed for proper function of the new catalytic converter which [redacted] received from us and installed on his vehicle - Upon receipt of requested information and defective catalytic converter, this information and the defective part will be sent for testing and review The results will be readily available upon completion for review and scrutiny If it is deemed that the defect is caused due to manufacturer defect, we will honor [redacted] ***’ request to send replacement [redacted] catalytic converter along with the requested $for labor and $shipping Furthermore, we will ship the [redacted] unit to [redacted] at no cost to him AND we will include a $pre-paid [redacted] or [redacted] as a token of appreciation for his patronage Thank you for taking the time to consider my rebuttal and please do not hesitate to contact me if I can be of assistance Regards, [redacted] Yogi Auto Parts www.yogiautoparts.com
Mr [redacted] ,We apologize for the issue you have had with your order and subsequent return Unfortunately we cannot locate the return due to the simple fact that basic return RMA requirements as stated on our "Return and Warranty" information page (found on our website at https://www[redacted] ) were ignored and return was sent without authorization to ensure a timely resolution to this matter If you return an order without first acquiring a RMA (Return Authorization #) the staff cannot assign your package a processing order # for the refund to be issued Without this number, your package may get issued the incorrect designation and possibly refund will be issued to the incorrect account or in some cases issued credit to the incorrect customer.Unfortunately due to the circumstances defined above, we cannot locate your return at this time If you have a tracking # for the return you can provide which can verify this item was returned and delivered to our location, as a courtesy, we will issue the refund less 20% re-stock fee and $shipping paid by seller as part of free shipping promotion your order had qualified under OR we could send out the parts you have ordered to the address provided in your order as a new order at no cost to you - as we have not been successful in receiving the specification for your vehicle in your communication, please do confirm your vehicle information should you choose to have the order sent out to you again.Further, the reason you have not received a response from the manager assigned to resolve this issue for you is that your communication has been blocked due to abusive, belligerent, vulgar nature of your messages towards our staff attempting to assist we will not tolerate abusive and demeaning behavior such as displayed by you in your communication (attached below).We would like to be able to resolve this matter for you as explained in this message Please advise.ZZ Auto Parts BEGIN COPY OF RECEIVED CUSTOMER COMMUNICATION (Latest to earliest in that order):1) On Nov 14, 2016, at 1:PM, [redacted] wrote:You ***ing m [redacted] ***er I want my ***ing money Sent from my [redacted] 2) On Nov 7, 2016, at 5:AM, [redacted] < [redacted] > wrote:You [redacted] I want my ***ing money back your pieces of ***Sent from my [redacted] ® Smartphone 3) On Oct 28, 2016, at 5:PM, [redacted] < [redacted] > wrote:You guys seriously have [redacted] so ***ed up over what kind of company doesn't have a *** phone numberIf I don't recive my money soon I will be calling the Revdex.comSent from my [redacted] ® SmartphoneNOTE: Mr [redacted] 's phone number has been blocked due to extreme language and behavior4) On Oct 27, 2016, at 14:03, [redacted] < [redacted] > wrote:Where the [redacted] is my refund?!Sent from my [redacted] ® Smartphone 5) On Oct 28, 2016, at 6:AM, Support @ ZZ < [redacted] > wrote:Mr [redacted] ,Please refrain from abusive behavior towards our staff - no further communication will be considered as this is absolutely not tolerated and understand you have returned this item without informing us of such and as to the reason for the returnWe have been unable to receive any cooperation from you to be able to assist you in the manner in which you have demanded This is outside of the scope of our policyYour communication and information has been passed onto a manager and will be handled accordingly The manager will look at the information and may extend, as courtesy only, to process your returned product at that timeThank you again for your cooperation and patience.Best regards, ZZ Auto Parts6) On Oct 24, 2016, at 12:PM, [redacted] < [redacted] > wrote:Ok I wanna know what's going on with my refund this is beyond crazyIt take mins to take my money now takes *** days to get it backSent from my [redacted] ® Smartphone7) On Sep 30, 2016, at 1:PM, Support @ ZZ < [redacted] > wrote:While our policy states that it can take up to days, it very rarely takes that long Once it is processed, which it will be shortly, it generally takes about days for the funds to be allocated back into your account Best regards, ZZ Auto Parts8) On Sep 30, 2016, at 8:AM, [redacted] < [redacted] > wrote:How long does it take to get my refund?Sent from my [redacted] ® Smartphone9) On Sep 28, 2016, at 2:PM, Support @ ZZ < [redacted] > wrote: [redacted] , Your refund will be processed shortly The reason for the delay is due to you sending the parts back without approval and without an RMA # This prolonged the process, as we had no explanation as to why these parts were returned We will process your refund shortly Thank you for your patienceBest regards, ZZ Auto Parts10) On Sep 28, 2016, at 10:AM, [redacted] < [redacted] > wrote:My name is [redacted] I sent my parts back days ago today 9/28/because they were the wrong parts by farand I've still haven't received my refund and I'm starting to get angry it was spark plugs and ignition coils for a [redacted] can someone please respond by email or phone ###-###-####Sent from my [redacted] smartphone
We cannot refund this via our service provider because of the dates - please do a charge-back with your credit card company and once the notice is sent to us we will immediately refund you
As previously stated, provide us with written proof of delivery or a tracking # showing the item was returned and we will issue the refund less 20% re-stock fee and shipping charges paid as part of the free shipping promotion Thank youAlso, in response for your reason of rejection to our original reply in this matter, you were told it will be processed but they could not find your package because, again, NONE of the return procedure requirements were followed by the customer Once your conduct became belligerent which is an unacceptable aggressive treatment of our staff, at that point the matter was no longer eligible to receive attention
I am rejecting this responsePer the email they sent me on September 28th my refund would be sent shortlyI dont understand why if I was told the refund would be sent, why now are they stating something differentI will be happy to go to the place I sent the order back at, they should be able to provide confirmation the package was deliveredI did receive confirmation, but seem yo have misplaced the documentationI still do not believe this is a legitimate answer to my complaintI only became frustrated when they were not doing as they said they would Regards, [redacted]
From: Fred M @ ZZ Date: Wed, Dec 16, at 2:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>Hi ***,Thank you for following upThis guy called recently and did not mention any of thisEven though we do not offer phone support for returns and warranty coverage, for this exact reason, people need to be and k ow they are being documented and a methodical procedure is taking place they tend to become a lot more courage and make up, change, manipulate and take advantage of a system intended to be of good serviceI am relying to his most recent request about an updateThe conversation has not been at all what this complaint saysI will let him know in the email that I am also sending for Revdex.com simultaneouslyThat is really surprisingHe was so nice and passive and cooperative on the phone and his emails yet the complaint is a totally incorrectWe have rule for the warrantyWe need the original packing slip which has one of these guys initialsHe does not have that and I was going to send him replacement anyways though he cannot provide the only document he needs.Regards,
The order # provided by this attempt to blemish our company's excellent standing in the [redacted] community and our Revdex.com standing is not an [redacted] order # - [redacted] does not keep the records for sales on their website available to either party involved in a transaction past months - We use a third party software which allows us to keep our own records due to the high volume of business we conduct on our eCommerce venues - We have no record of a sale to a Mr [redacted] - our records indicate order # [redacted] dated 3/20/is to a different customer with different name and different email address - we do not recognize this customer and request action be taken to remove this erroneous claim from public record We sell thousands of ignition coils a year for much more than $at a 99.8% positive rating with positive feedback - We offer lifetime warranty and free shipping on all of our product sales - our policy is clearly stated on ALL sales under the "Policy" tab of the description portion of the listing as well as on our website at: http:// [redacted] for public review We will gladly make public any and all communications our company may have had with a customer upon request This case is erroneous from the start with buyer information to the slanderous portray of our business practice which simply is also fiction Below is our records of order # *** Please verify and provide your active [redacted] username in order to locate and display all communicationsThank youOrder Details - Customer Information (Optional) Order # ***[Date created3/20/10:18:AM] Customer [redacted] ] Custom Order Status NO STATUS Invoice Printed Invoice Printed/On Order Invoice Printed/On Order - Drop Ship/ API Invoice Printed/On Order - Drop Ship/ Bosal Invoice Printed/On Order - Drop Ship/ DEA Invoice Printed/On Order - Drop Ship/ EW for Yogi Invoice Printed/On Order - Drop Ship/ G.O.DInvoice Printed/On Order - Drop Ship/ Imco Invoice Printed/On Order - Drop Ship/ Westar Invoice Printed/On Order - Drop Ship/ Yogi for EW Invoice Printed/On Order - Drop Ship/Davico Refunded Order Tracking Payment Type [redacted] Cash BankTransfer Authorize.Net Receiving Type Pickup Shipping Order on Hold []Hold Until23:Payment Received 3/20/10:05:AM Payment Cleared 3/20/10:05:AM Shipment Prepared 3/20/2:09:PM Order Closed On 3/20/2:09:PM Internal Note Exempt Federal Tax Exempt Local Tax Customer Tax Number Order Payments Merchant Transaction/Check # Type Amount Received By Date Status [redacted] Instant USD n/a 3/20/10:05:AM Completed[refund][Delete] Order Shipments Service selected by customer -Expedited TRACKING NUMBER Carrier and Service Type [redacted] USPS First Class Mail Package Order
This refund has been issued as follows: [redacted] transaction id [redacted] on 11/23/and the complaintent has been notified via email both by [redacted] and [redacted] Auto Parts - screen shot attached - this matter is in the state we continue to argue due to a hasty decision to press the matter to its maximum over a week period - the funds were refunded the day thy were released by [redacted] - the customer seems to be under the impression that we are looking to bamboozle him out of $- we send close to a packages per month - the aggressive and unnecessary behavior of this customer is pu**ling yet we gladly are proactively perusing the end of this time consuming hateful behavior towards our company and good name Thank you for your patience and best of luck in future Internet orders - we sincerely apologize for the inconvenience
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] is NOT a functional equivalent to ***It is a generic unit worth a fraction of the brand name [redacted] unit(See Attached)I did contact Yogi Auto Parts through the website ( [redacted] .com) I purchased the unit from and before I escalated to Revdex.com and VA Attorney GeneralYogi Auto Parts responded "Very Sorry past our day return" I did try to resolve through less severe channelsBy refusing to address their improper actions Yogi Auto Parts has chosen this forum to resolve this issueIn their response, Yogi Auto Parts has clearly admitted they shipped an item different than what I orderedIf someone sends you something less valuable than what you ordered it is called bait and switchBait and switch is fraudIf Yogi Auto Parts had checked (like I did) they would know that the company that has purchased the generic brand [redacted] will no longer honor [redacted] warrantiesHowever that should not be my problem because I ordered and paid for a [redacted] unitEven if [redacted] honored the warranty I have no proof I purchased an [redacted] unit because I purchased a [redacted] unit and Yogi Auto Parts fraudulently substituted the generic [redacted] brandI have paperwork that says I purchased a [redacted] unitI cannot get warranty service from [redacted] because I do not have a [redacted] unitIf Yogi Auto Parts offers a "year warranty on all catalytic converters against no matter the brand or manufacturer" why didn't they simply tell me that when I contacted them through [redacted] .comAgain, Yogi Auto Parts has chosen this method of resolutionThe failure with the generic [redacted] was a mechanical failureBy that I mean the secondary converter de-laminated and has a loud rattle at all speedsThe repair shop that diagnosed the problem is Foreign Exchange www.foreignx.comThis failure was not caused by the vehicleYogi Auto Parts is offering that after I buy a new unit and have it installed and then return the old unit to them they will send me (another) new unit??????Brand name catalytic converters do not fail within monthsBecause Yogi Auto parts fraudulently substituted a generic unit for the name brand unit I purchased that is why I am asking them to pay for the shipping and installation costsIf Yogi Auto Parts will send a new ( [redacted] only) unit and installation costs to the repair facility that I used to install the original unitI will instruct them to send the generic unit backThat will be accedptablke soultion Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:It is and lacks basis in factThe parts are not used, they simply do not work with my vehicle and were returned because my car could not even startThey were returned within a few days and refund was requestedThe business refused to follow their own return policy and refused to refund me the money claiming the parts were good [redacted] dealership installed OEM parts and my car ran just fineWith their parts the car would not start that is why the parts were returned and refund was requestedAgain, they denied my request for a refund and tried to blame me claiming that the parts were usedWell how is a customer going to know if the parts work unless they are actually installed and tried??? Since the car would not even start with their parts installed the parts were removed and sent back for a refundI would love to see documentation where they offered a refund but I "refused"There is no such documentation because had they send me a refund for their defective parts we would not be here in the first place therefore their argument is falseIf they send me the parts I will promptly return them as they are defective and I do not need themAll I want is the refundThank you Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My name is also known as [redacted] and address is [redacted] **., verona, nj Yogi auto parts is a total crookThey ship the order to the same address and their return policy was not state the same as current oneThey changed their policy after my complaint because of afraid that [redacted] will give them punishmentBuyers should be aware of their crooked conducts, they simply say they offer lifetime warranty and find a reason to refuse to honor itPlease see the funny part of their policy, "you have to buy six of their coils in order to have the warranty"Before that, even buy one will do, so what happened ? Your coils suddenly become worse(it'actually is junk)? Buy six is not mean install six, it's a total jokeI don't even dare to use their products again, it like a ticking bomb! How much money(they want you pay both ways of shipping, it was not mentioned on their previous " version" of policy, who know what's on their next version?)and time are we going to waste on this crook? I just hope nobody will fall victim anymore Regards, [redacted] ***
Good morning, Thank you for taking the time to speak with me and also to accept this email as my official rebuttal to ** [redacted] slanderous accusation and unreasonable “desired outcome/settlement” This is an attempt to extort a resolution which is outrageously extreme This is evident by [redacted] ***’ haste to file official complaint with your office and the office of Virginia Attorney General without allowing us the opportunity to respond/resolve matter via proper channel ( [redacted] .com) This is an [redacted] .com purchase and must follow procedure on [redacted] .com - [redacted] provides several channels for customer satisfaction matters and returns None were utilized by complainant in this case No opportunity was given us to resolve this matter [redacted] brand name is used for cataloging reference [redacted] ( [redacted] ) is a national brand ( [redacted] ( [redacted] ) and [redacted] ( [redacted] ) are also part of the ***) – the “generic” part as [redacted] stated is a well-respected reputable US company which is arguably equivalent to [redacted] and certainly no unknown house brand If [redacted] has attempted to contact either manufacturer, the communication is here requested to be reviewed [redacted] contacted us on 2/7/on [redacted] .com message center with a brief message as follows: “GreetingsI purchased this item from you July First issue is it is not brand advertised [redacted] is what I bought See attached picture for what I received (not ***)Other issue is less than six months and item has failed [redacted] comes with month warrantyPlease let me know what I need to do to get warranty replacement.” THIS IS THE ONLY COMMUNICATION THERE HAS BEEN BETWEEN [redacted] AND OUR COMPANY! [redacted] filed complaint with Revdex.com on 2/8/and also with Virginia Attorney General’s Office stamped received on 2/11/accusing us of “FRAUDULANT” activity This naturally is of great concern to us This is slander without merit We ship thousands of orders every year and have not once had such case filed against us We resolve customer care matters immediately [redacted] bypassed all proper requirements of a warranty exchange and/or return which brings into question the validity and integrity of this complaint Furthermore, we were NEVER notified that there was an issue with the brand that was received by complainant at time order was received prior to the message on 2/7/– The part was received and installed on the vehicle If part was “FRAUDULANTLY SENT” as stated by [redacted] in this complaint, why was it installed and why were we not notified of his dis-satisfaction with the product received until months later in the form of an official complaint to Revdex.com and Virginia Attorney General’s Office? [redacted] states there is a month warranty on [redacted] products in his message to us then states there is year/ 50,mile warranty in his official complaint – we offer a year warranty on catalytic converters against manufacturer defects no matter the brand or manufacturer – this is as a courtesy and is covered by us, NOT manufacturer We have relations with [redacted] and [redacted] (also known as [redacted] and [redacted] Bomb) therefore we have the ability to absorb any loss if we feel the manufacturer’s rejection of a warranty claim by our customer is “unfair” to the customer I can provide the warranty terms and coverage of [redacted] and [redacted] upon your request for your reference [redacted] claims on the official complaint filed with Virginia Attorney General’s office: “Were the completed repairs different from what you had authorized?” to which he answered “YES” – this statement is – We do not and did not “complete repairs” as we do not offer repairs nor claim to offer such service Please take note of this fact as it does not apply to our sales of auto parts – this is a made up answer aiming to add validity to this claim based on a non-truth representation of [redacted] ***’ complaint to official offices of Revdex.com and Virginia Attorney General A catalytic converter is a type of part that requires specific installer knowledge and proper pre and post diagnostic tests done by a certified car care professional (mechanic) Proper diagnostics must be conducted to reveal any pre-existing mechanical failures on the vehicle are recognized and repaired prior to installation of a new catalytic converter If these repairs are not performed prior to installation by a certified professional, the new catalytic converter will fail soon after installation and is caused by mechanical failures which led to original part failing – we will need to see the certifications of the car care professional who installed this part along with the diagnostic results of tests performed and proof of repairs completed for proper function of the new catalytic converter which [redacted] received from us and installed on his vehicle (The information is available in great length on the internet in regards to inherent issues with improper diagnosis and repairs performed causing new catalytic converter failure - we can also obtain detailed information from our suppliers) Warranty coverage under no circumstances cover labor and/or shipping costs associated [redacted] is requesting both as part of his desired resolution This is NOT acceptable [redacted] ***’ intent here must be questioned The manner in which this complaint has been rushed to official offices without notice nor ample opportunity for us to resolve must be considered This manner in which this consumer has chosen to obtain a replacement part for an item raises many questions which I hope Revdex.com and Virginia Attorney General’s office will investigate To conclude: This claim is NOT indicative of how we conduct our business This is attempt to force an issue and is of extreme proportion The fact that there was no reasonable attempt made by complainant to inform us of his dis-satisfaction with product received, installation of said part even though it is claimed to have been “fraudulently sent”, not allow ample time to respond and/or resolve, providing a picture which was taken at time of receipt yet without any notification to us nor [redacted] .com only to be sent as proof of a claim filed in great haste to government offices, leaves us to question the true meaning and intent of such actions We do not want any consumer (specifically one who has been a customer of ours) to feel as if they were not given a great customer experience or did not get a solid product We appreciate [redacted] ***’ business and would like to be of further service to him Therefore, we would like to be amicable and forthcoming – with that in mind, [redacted] ***’ desired settlement will be considered (plus more) under following condition: After we have received the certifications of the car care professional who installed this part along with the diagnostic results of tests performed and proof of repairs completed for proper function of the new catalytic converter which [redacted] received from us and installed on his vehicle - Upon receipt of requested information and defective catalytic converter, this information and the defective part will be sent for testing and review The results will be readily available upon completion for review and scrutiny If it is deemed that the defect is caused due to manufacturer defect, we will honor [redacted] ***’ request to send replacement [redacted] catalytic converter along with the requested $for labor and $shipping Furthermore, we will ship the [redacted] unit to [redacted] at no cost to him AND we will include a $pre-paid [redacted] or [redacted] as a token of appreciation for his patronage Thank you for taking the time to consider my rebuttal and please do not hesitate to contact me if I can be of assistance Regards, [redacted] Yogi Auto Parts www.yogiautoparts.com
Mr [redacted] ,We apologize for the issue you have had with your order and subsequent return Unfortunately we cannot locate the return due to the simple fact that basic return RMA requirements as stated on our "Return and Warranty" information page (found on our website at https://www[redacted] ) were ignored and return was sent without authorization to ensure a timely resolution to this matter If you return an order without first acquiring a RMA (Return Authorization #) the staff cannot assign your package a processing order # for the refund to be issued Without this number, your package may get issued the incorrect designation and possibly refund will be issued to the incorrect account or in some cases issued credit to the incorrect customer.Unfortunately due to the circumstances defined above, we cannot locate your return at this time If you have a tracking # for the return you can provide which can verify this item was returned and delivered to our location, as a courtesy, we will issue the refund less 20% re-stock fee and $shipping paid by seller as part of free shipping promotion your order had qualified under OR we could send out the parts you have ordered to the address provided in your order as a new order at no cost to you - as we have not been successful in receiving the specification for your vehicle in your communication, please do confirm your vehicle information should you choose to have the order sent out to you again.Further, the reason you have not received a response from the manager assigned to resolve this issue for you is that your communication has been blocked due to abusive, belligerent, vulgar nature of your messages towards our staff attempting to assist we will not tolerate abusive and demeaning behavior such as displayed by you in your communication (attached below).We would like to be able to resolve this matter for you as explained in this message Please advise.ZZ Auto Parts BEGIN COPY OF RECEIVED CUSTOMER COMMUNICATION (Latest to earliest in that order):1) On Nov 14, 2016, at 1:PM, [redacted] wrote:You ***ing m [redacted] ***er I want my ***ing money Sent from my [redacted] 2) On Nov 7, 2016, at 5:AM, [redacted] < [redacted] > wrote:You [redacted] I want my ***ing money back your pieces of ***Sent from my [redacted] ® Smartphone 3) On Oct 28, 2016, at 5:PM, [redacted] < [redacted] > wrote:You guys seriously have [redacted] so ***ed up over what kind of company doesn't have a *** phone numberIf I don't recive my money soon I will be calling the Revdex.comSent from my [redacted] ® SmartphoneNOTE: Mr [redacted] 's phone number has been blocked due to extreme language and behavior4) On Oct 27, 2016, at 14:03, [redacted] < [redacted] > wrote:Where the [redacted] is my refund?!Sent from my [redacted] ® Smartphone 5) On Oct 28, 2016, at 6:AM, Support @ ZZ < [redacted] > wrote:Mr [redacted] ,Please refrain from abusive behavior towards our staff - no further communication will be considered as this is absolutely not tolerated and understand you have returned this item without informing us of such and as to the reason for the returnWe have been unable to receive any cooperation from you to be able to assist you in the manner in which you have demanded This is outside of the scope of our policyYour communication and information has been passed onto a manager and will be handled accordingly The manager will look at the information and may extend, as courtesy only, to process your returned product at that timeThank you again for your cooperation and patience.Best regards, ZZ Auto Parts6) On Oct 24, 2016, at 12:PM, [redacted] < [redacted] > wrote:Ok I wanna know what's going on with my refund this is beyond crazyIt take mins to take my money now takes *** days to get it backSent from my [redacted] ® Smartphone7) On Sep 30, 2016, at 1:PM, Support @ ZZ < [redacted] > wrote:While our policy states that it can take up to days, it very rarely takes that long Once it is processed, which it will be shortly, it generally takes about days for the funds to be allocated back into your account Best regards, ZZ Auto Parts8) On Sep 30, 2016, at 8:AM, [redacted] < [redacted] > wrote:How long does it take to get my refund?Sent from my [redacted] ® Smartphone9) On Sep 28, 2016, at 2:PM, Support @ ZZ < [redacted] > wrote: [redacted] , Your refund will be processed shortly The reason for the delay is due to you sending the parts back without approval and without an RMA # This prolonged the process, as we had no explanation as to why these parts were returned We will process your refund shortly Thank you for your patienceBest regards, ZZ Auto Parts10) On Sep 28, 2016, at 10:AM, [redacted] < [redacted] > wrote:My name is [redacted] I sent my parts back days ago today 9/28/because they were the wrong parts by farand I've still haven't received my refund and I'm starting to get angry it was spark plugs and ignition coils for a [redacted] can someone please respond by email or phone ###-###-####Sent from my [redacted] smartphone
We cannot refund this via our service provider because of the dates - please do a charge-back with your credit card company and once the notice is sent to us we will immediately refund you
As previously stated, provide us with written proof of delivery or a tracking # showing the item was returned and we will issue the refund less 20% re-stock fee and shipping charges paid as part of the free shipping promotion Thank youAlso, in response for your reason of rejection to our original reply in this matter, you were told it will be processed but they could not find your package because, again, NONE of the return procedure requirements were followed by the customer Once your conduct became belligerent which is an unacceptable aggressive treatment of our staff, at that point the matter was no longer eligible to receive attention
I am rejecting this responsePer the email they sent me on September 28th my refund would be sent shortlyI dont understand why if I was told the refund would be sent, why now are they stating something differentI will be happy to go to the place I sent the order back at, they should be able to provide confirmation the package was deliveredI did receive confirmation, but seem yo have misplaced the documentationI still do not believe this is a legitimate answer to my complaintI only became frustrated when they were not doing as they said they would Regards, [redacted]
From: Fred M @ ZZ Date: Wed, Dec 16, at 2:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>Hi ***,Thank you for following upThis guy called recently and did not mention any of thisEven though we do not offer phone support for returns and warranty coverage, for this exact reason, people need to be and k ow they are being documented and a methodical procedure is taking place they tend to become a lot more courage and make up, change, manipulate and take advantage of a system intended to be of good serviceI am relying to his most recent request about an updateThe conversation has not been at all what this complaint saysI will let him know in the email that I am also sending for Revdex.com simultaneouslyThat is really surprisingHe was so nice and passive and cooperative on the phone and his emails yet the complaint is a totally incorrectWe have rule for the warrantyWe need the original packing slip which has one of these guys initialsHe does not have that and I was going to send him replacement anyways though he cannot provide the only document he needs.Regards,
The order # provided by this attempt to blemish our company's excellent standing in the [redacted] community and our Revdex.com standing is not an [redacted] order # - [redacted] does not keep the records for sales on their website available to either party involved in a transaction past months - We use a third party software which allows us to keep our own records due to the high volume of business we conduct on our eCommerce venues - We have no record of a sale to a Mr [redacted] - our records indicate order # [redacted] dated 3/20/is to a different customer with different name and different email address - we do not recognize this customer and request action be taken to remove this erroneous claim from public record We sell thousands of ignition coils a year for much more than $at a 99.8% positive rating with positive feedback - We offer lifetime warranty and free shipping on all of our product sales - our policy is clearly stated on ALL sales under the "Policy" tab of the description portion of the listing as well as on our website at: http:// [redacted] for public review We will gladly make public any and all communications our company may have had with a customer upon request This case is erroneous from the start with buyer information to the slanderous portray of our business practice which simply is also fiction Below is our records of order # *** Please verify and provide your active [redacted] username in order to locate and display all communicationsThank youOrder Details - Customer Information (Optional) Order # ***[Date created3/20/10:18:AM] Customer [redacted] ] Custom Order Status NO STATUS Invoice Printed Invoice Printed/On Order Invoice Printed/On Order - Drop Ship/ API Invoice Printed/On Order - Drop Ship/ Bosal Invoice Printed/On Order - Drop Ship/ DEA Invoice Printed/On Order - Drop Ship/ EW for Yogi Invoice Printed/On Order - Drop Ship/ G.O.DInvoice Printed/On Order - Drop Ship/ Imco Invoice Printed/On Order - Drop Ship/ Westar Invoice Printed/On Order - Drop Ship/ Yogi for EW Invoice Printed/On Order - Drop Ship/Davico Refunded Order Tracking Payment Type [redacted] Cash BankTransfer Authorize.Net Receiving Type Pickup Shipping Order on Hold []Hold Until23:Payment Received 3/20/10:05:AM Payment Cleared 3/20/10:05:AM Shipment Prepared 3/20/2:09:PM Order Closed On 3/20/2:09:PM Internal Note Exempt Federal Tax Exempt Local Tax Customer Tax Number Order Payments Merchant Transaction/Check # Type Amount Received By Date Status [redacted] Instant USD n/a 3/20/10:05:AM Completed[refund][Delete] Order Shipments Service selected by customer -Expedited TRACKING NUMBER Carrier and Service Type [redacted] USPS First Class Mail Package Order
This refund has been issued as follows: [redacted] transaction id [redacted] on 11/23/and the complaintent has been notified via email both by [redacted] and [redacted] Auto Parts - screen shot attached - this matter is in the state we continue to argue due to a hasty decision to press the matter to its maximum over a week period - the funds were refunded the day thy were released by [redacted] - the customer seems to be under the impression that we are looking to bamboozle him out of $- we send close to a packages per month - the aggressive and unnecessary behavior of this customer is pu**ling yet we gladly are proactively perusing the end of this time consuming hateful behavior towards our company and good name Thank you for your patience and best of luck in future Internet orders - we sincerely apologize for the inconvenience