iNails N Spa LLC Reviews (2)
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Address: 3900 West Brown Deer Road, Suite 120, Brown Deer, Wisconsin, United States, 53223
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Thank you for bringing this complaint to my attentionlike other businesses, customer satisfaction isvery important to me and my staffWe work hard to do the best we can to serve our customersWeknow that satisfied customers can become loyal customers and that's what we wantSo I find itdisappointing that one of my customers was so dissatisfied with not only our service but also ourresponse we offered to resolve this concern.Yes, it is correct that this customer came to have a manicure and pedicureThe manicure that was donefor her was a traditional manicure which involved cutting, shaping and painting of the nailWhen acustomer desires a traditional manicure we often recommend choosing to do a shellac or gel nailbecause we can guarantee long lasting colorUnlike a traditional manicure, colors can chip easily andtherefore cannot be guaranteed for many reasons such as:high natural oil level of nails,use of hands: opening items/bumping nailsexcessive time in waterAt the time of the appointment, other options were offered to her, but a traditional manicure is whatshe preferredWhen she called to say her nails chipped we gladly offered her an opportunity to comeand get her nails redoneShe wanted to come in immediately, but due to the 4th of July Holiday found itimpossible to honor that request and therefore she asked for her money back.We are confident and proudly stand by tile quality of our workAgain, we find tllis an unfortunatesituation and disappointed that she was not happy with our proposed resolutionIf she is interested, weagain, would be very willing to provide her another traditional manicure.Thank you for your time and look forward to your response.Sincerely, ./
Thank you for bringing this complaint to my attention. like other businesses, customer satisfaction isvery important to me and my staff. We work hard to do the best we can to serve our customers. Weknow that satisfied customers can become loyal customers and that's what we want. So I find...
itdisappointing that one of my customers was so dissatisfied with not only our service but also ourresponse we offered to resolve this concern.Yes, it is correct that this customer came to have a manicure and pedicure. The manicure that was donefor her was a traditional manicure which involved cutting, shaping and painting of the nail. When acustomer desires a traditional manicure we often recommend choosing to do a shellac or gel nailbecause we can guarantee long lasting color. Unlike a traditional manicure, colors can chip easily andtherefore cannot be guaranteed for many reasons such as:high natural oil level of nails,use of hands: opening items/bumping nailsexcessive time in waterAt the time of the appointment, other options were offered to her, but a traditional manicure is whatshe preferred. When she called to say her nails chipped we gladly offered her an opportunity to comeand get her nails redone. She wanted to come in immediately, but due to the 4th of July Holiday found itimpossible to honor that request and therefore she asked for her money back.We are confident and proudly stand by tile quality of our work. Again, we find tllis an unfortunatesituation and disappointed that she was not happy with our proposed resolution. If she is interested, weagain, would be very willing to provide her another traditional manicure.Thank you for your time and look forward to your response.Sincerely, ./