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Inbliss Weddings and Events

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Reviews Inbliss Weddings and Events

Inbliss Weddings and Events Reviews (6)

Revdex.com: Thank you for you're help with this matterI had every intent of moving forward after I paid the bill however the owner felt the need to contact me via email after I asked her not to contact me and she hadn't removed our wedding picture (until today), like I requestedI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution the permenate removal of any photos on social media (as of today the photo was taken down) would be satisfactory to me and no further cominication to my personal email account with this business owner I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I'm sorry here address is not posted on any websites since she is a wedding planner & works out of her home I did include her email; which is how she communicated with me

I understand that emotions run high with bridesIt's like they get amnesia once their wedding is over and forget all
the hard work their vendors put in leading up to their eventBut needless to say to resolve this dispute, I tried to address her complaints immediately and in person to avoid any further miscommunicationsMy goal was always to resolve this as quickly as possibleYet she said she was having a difficult time controlling her temperSo I did attempt to resolve this however she chose to air her complaint in the wayFrom my perspective, this matter was resolved on October 2nd when she paid her final paymentShe doesn't owe me anything and I don't owe her anythingBut she keeps popping back up expecting more than I've already given herSo hopefully through your mediation it stops here because at what point does her insistence to get her money back cross the line? I credited some of her money back but not everything she wants. But to give you some background, this client purchased two services from me al le carte and that is what she receivedI should start by saying I don't normally sell my service that way but I made the exception just for herQuite frankly, I've regretted that doing so ever since because she has tried to take advantageBut she purchased The Heart-Shaped Cut-Labor Only and The Round Cut-Day of Coordination only for her wedding on September 26thRegarding The Heart-Shaped Cut, the portion of labor she did not receive was decorating of the churchTo resolve her complaint, a credit of $was deducted from her final invoice which she eventually paid in full on Oct 3rdRegarding The Round Cut, I also provided her with Day Of Coordination for her ceremony and receptionShe booked The Round Cut service days out from her event and asked if she could make paymentsMeaning her last payment would be received after her event which I normally don't doBut again, I made the exception for herAlthough she was combative she did payIt's my opinion that her negative reviews and dispute with you is her attempt to disrupt my business because she got what she paid for and I've received all moneys owed by herSo in other words, there's no other business between her and I. My policies have always been this way and when she booked me in April, she agreed to thatIt states it on my website and I also explained this to her that clients are responsible for the cost of her decor itemsYet in hindsight, she got amnesia and changed her tuneIt sounds like she has buyers remorse because now she is coming to you as though I'm responsible for the cost of her decorations not usedAlso prior to her wedding, she gave me permission to use her photo for our social media marketingAgain in hindsight asked me to remove her picture which I have already permanently deleted from our *** pageLastly, I have a No Refund policy which is stated on the client's invoice paid on May 1st and all invoices subsequent to thatShe was ok with my 'No Refund' policy up to October 2nd when she made her final paymentYet in hindsight, now she wants more money back than the amount already credit to herShe purchase two services and that is what she receivedShe was credited for what she did not receiveHowever to return any more money goes against my No Refund policy and for reasons already stated, I am just not willing to make any more expectation for this client

Revdex.com:
Thank you for you're help with this matter. I had every intent of moving forward after I paid the bill however the owner felt the need to contact me via email after I asked her not to contact me and she hadn't removed our wedding picture (until today), like I requested. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution the permenate removal of any photos on social media (as of today the photo was taken down) would be satisfactory to me and no further cominication to my personal email account with this business owner.    I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I'm sorry here address is not posted on any websites since she is a wedding planner & works out of her home.  I did include her email; which is how she communicated with me.

I understand that emotions...

run high with brides. It's like they get amnesia once their wedding is over and forget all the hard work their vendors put in leading up to their event. But needless to say to resolve this dispute, I tried to address her complaints immediately and in person to avoid any further miscommunications. My goal was always to resolve this as quickly as possible. Yet she said she was having a difficult time controlling her temper. So I did attempt to resolve this however she chose to air her complaint in the way. From my perspective, this matter was resolved on October 2nd when she paid her final payment. She doesn't owe me anything and I don't owe her anything. But she keeps popping back up expecting more than I've already given her. So hopefully through your mediation it stops here because at what point does her insistence to get her money back cross the line? I credited some of her money back but not everything she wants. 
But to give you some background, this client purchased two services from me al le carte and that is what she received. I should start by saying I don't normally sell my service that way but I made the exception just for her. Quite frankly, I've regretted that doing so ever since because she has tried to take advantage. But she purchased The Heart-Shaped Cut-Labor Only and The Round Cut-Day of Coordination only for her wedding on September 26th. Regarding The Heart-Shaped Cut, the portion of labor she did not receive was decorating of the church. To resolve her complaint, a credit of $30 was deducted from her final invoice which she eventually paid in full on Oct 3rd. Regarding The Round Cut, I also provided her with Day Of Coordination for her ceremony and reception. She booked The Round Cut service 30 days out from her event and asked if she could make payments. Meaning her last payment would be received after her event which I normally don't do. But again, I made the exception for her. Although she was combative she did pay. It's my opinion that her negative reviews and dispute with you is her attempt to disrupt my business because she got what she paid for and I've received all moneys owed by her. So in other words, there's no other business between her and I. 
My policies have always been this way and when she booked me in April, she agreed to that. It states it on my website and I also explained this to her that clients are responsible for the cost of her decor items. Yet in hindsight, she got amnesia and changed her tune. It sounds like she has buyers remorse because now she is coming to you as though I'm responsible for the cost of her decorations not used. Also prior to her wedding, she gave me permission to use her photo for our social media marketing. Again in hindsight asked me to remove her picture which I have already permanently deleted from our [redacted] page. Lastly, I have a No Refund policy which is stated on the client's invoice paid on May 1st and all invoices subsequent to that. She was ok with my 'No Refund' policy up to October 2nd when she made her final payment. Yet in hindsight, now she wants more money back than the amount already credit to her. She purchase two services and that is what she received. She was credited for what she did not receive. However to return any more money goes against my No Refund policy and for reasons already stated, I am just not willing to make any more expectation for this client.

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Address: San Diego, California, United States, 92104

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