incapsula.com

Initial Business Response /* (1000, 7, 2015/06/05) */
As we have already communicated to [redacted], Incapsula offers a Web Application Firewall service to provide security for its customers' websites. Incapsula does not offer a service that hosts, maintains or manages the content of its...

customers' websites on the Incapsula system or network. Nor does Incapsula have control over or the ability to monitor the content of its customers' websites. Indeed, Incapsula's services operate without regard to the content of a customer's website.
Incapsula respects the intellectual property rights of others; however, we believe that a request that Incapsula disable a specific domain name or remove specific content, should not have been sent to Incapsula. As noted above, Incapsula does not maintain material from third party websites on its servers. The material may be stored by the customer or a third party, and we suggested that [redacted] send a notice to that party requesting that the material be removed.
In addition, please note that Profileengine.com has not been a customer of Incapsula since February 2015.
Initial Consumer Rebuttal /* (2000, 10, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks Revdex.com for following up on my request. Incapsula didn't act when they could have and now since they're saying profileengine.com is not their customer anymore, I'm making this as an acceptable response.
Is there a way you can forward this complaint to profileengine.com website directly? I haven't found their contact info other then 'claim your profile' option on their website and opening support case. which in both instances they respond back with "denied and case closed". Thanks again!