Incase

Hello Mr [redacted], Our friends at the Revdex.com forwarded your letter along to us, and I want to say how sorry I am to hear about the trouble you've been having getting your MacBook case replaced under warranty. I want to assure you that we're going to get this taken care of as...

soon as possible. Unfortunately, we have shifted to a new email ticketing system since our last correspondence, so if you wouldn't mind, please send us a photo of the case you're having trouble with, showing the product defect. Once we've received that from you, we'll get your replacement order placed and shipped out to you with expedited shipping in 2-3 business days. If you're no longer able to send those photos, or if you have any other questions, please reply to this email and I'll be happy to assist you. Regards, Mike Shepherd | Manager, Customer Support Incipio | Incase | Griffin | Braven | ClamCase | TavikIncipio Group | [redacted]  Confidentiality Statement: [redacted]