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Ince Painting Professional

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Ince Painting Professional Reviews (1)

Review: Paint cracking and dis colored above garage doors.Will not respond to calls or text.Paid half check half money.Desired Settlement: Fix cracking and discolored paint above garage doors.

Business

Response:

Prior to the Revdex.com complaint [redacted], [redacted] was in touch with this client. He went to the home and was able to verify the complaint. The issue with the paint was due to the harsh winter weather, mainly the snow and the improper removal of such. We have a strong customer satisfaction policy and [redacted] had offered to fix it this time free of charge and offered the client advise and a quick education about the paint and how to protect it's integrity and prevent this from happening again. The client seemed more than happy with the solution. This transpired after the schedule was already pretty booked up because we are in the busy season and to boot we had a loss in the family, so we were just waiting for a time. As far as the multiple calls and texts not being answered, we checked the phone and logs with the carrier and there is no record of anything on those dates, there were issues with the phone carrier march ** to May * 2014 which have s[redacted] been resolved and is the only explanation we can offer. We do give our s[redacted]rest apologies if the client thought they were being ignored, that simply is not how we do business. We have worked with this client in the past, for this project and hope that they will accept the apologies for the phone system and the original plan which is to repair the problem (that wasn't our fault) free of charge to them. We also encourage our clients to feel free to email us if they have any questions concerns comments or suggestions (or issues with the phones).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Received message from [redacted], he said he would take care of it in August

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

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Description: PAINTING CONTRACTORS, CONTRACTORS-GENERAL

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