Incorporated Door Systems

Good Afternoon,At Approximately 3:pm today, Customer Relations Manager Tiana I [redacted] contacted MrsKari L [redacted] via telephone to explain what corrective action has already occurred and additional steps to make sure there is a satisfactory resolutionCutter Chevrolet has been in contact with GM Financial since the situation was initially reported and have confirmed that the outstanding month late balance has been waivedIn addition, GM Financial has submitted a request to the Credit Bureaus to remove the issue from the customers credit historyThis process should take approximately business days to completeAll email correspondence and documents are available at the dealership supporting our actions and efforts.As this is an unfortunate situation, Cutter Chevrolet has offered to pay the $balance reported by GM Financial pertaining to wear and tear issues when the vehicle was inspectedWe hope that all of the noted items are satisfactory and please contact us with anymore questions or concerns

Cutter Chevrolet informs customers that they can special order a vehicle and choose NOT to have the [redacted] product installedWe understand automakers take steps to protect vehicles from rusting but their warranties only cover if a vehicle rusts from the inside out [redacted] is an environmental sealant that protects vehicles from rusts not caused by accidentsAdditionally, this product is backed with a year unlimited mile warrantyThe mainland offers similar products but they don’t have the extreme salt water elements like Hawaii does, which would explain why our salesperson would highly recommend this product to our customers [redacted] has gotten so popular that more and more customers are requesting the product on their new and used car purchasesWe would recommend that Mr [redacted] uses his auto insurance for body damages [redacted] is not an auto insurance warranty which seems to be what Mr [redacted] ’s complaint is aboutWe understand he is looking for a refund but this product is non-refundable and he still has the ability to use his warranty until it expiresCutter Chevrolet is also one of three Chevrolet dealerships on Oahu and two of the three are located in Honolulu

In regards to Mrs [redacted] complaint, monthly payments and types of vehicle financed are determined by the banks involved along with the customers creditIf her payments are as certain amount it is in accordance to what the bank charged for interestAs far as the tires go we have record that on 10/29/with 75K miles we changed both front tires AND replaced the two keyed lug nuts and studsNow we have no control over how the tire wears from the time we installed it and after we sell itWhen we say we don't cover tires because of wear and tear we aren't talking about how that specific tire looks we are talking how a certain items are affected directly based on how a customer driving conditions are

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Ms***'s vehicle came in for two concerns, a check engine light and a headlight repairIf it only came in for the headlight repair, our service department would have proceeded promptly and efficiently to have the vehicle diagnosed in the same dayHowever, because there was also a check engine
light concern, this can only be done by specific technicians who at the time were backed up and therefore causing the delay of having the vehicle checked out and returned in a timely mannerCheck Engine light concerns must be connected to a computer system and diagnosed before any repairs can be doneMike M***, Service Manager at Cutter Chevrolet, will contact Ms*** and schedule vehicle for a service appointmentUpon vehicle check in, we will have the vehicle diagnosed immediatelyNo rental or any type of reimbursement will be provided

Customer's vehicle was diagnosed the same day and he declined all recommended repairsUpon receipt of the recall part, the next day, we completed repairs and released vehicle back to customer for pick up

Cutter Chevrolet, when dealing with the mainland, normally has to call before 1pm HI standard time to get an approval, in this case it was not feasibleWhen diagnosis is completed, we usually have to wait until the next working day to call the mainlandIn customer, New's, situation, parts became a
factor and there are delays when its not in stockTime seems to be the issue and we tried our best complete the job in a timely mannerThough we feel we had no control over procedures and times in question, we will honor customer's request to cover the cost of the clips, and in good faith, the $deductible

This response was completed by Cutter Chevrolet Client Relations Manager Tiana I***. Customer *** *** purchased a Camaro on January 13, The previous owner had us pay off the loan with USAA; however the title was not with USAA it was with SNAAC so we needed a lien
release from SNAACSNAAC would not give us, the dealer, the lien release due to the loan was paid off by the previous ownerSo, we needed to contact the previous owner to get him to contact SNAAC to give us, the dealer, the lien release; however, this customer is military and was on the field for training the past monthsAround the first week of April, the previous owner got in touch with us and contacted SNAACTo date, we are waiting for the lien release from SNAAC through fedex and should be receiving it this week Due to customer confidentiality, I am not able to disclose the reasons why it took so long to retrieve the lien release to Mr***I informed him we are working on it and that we need to do one last failed safety and we will rush the transaction to get everything situated

In regards to Mrs. [redacted] complaint, monthly payments and types of vehicle financed are determined by the banks involved along with the customers credit. If her payments are as certain amount it is in accordance to what the bank charged for interest. As far as the tires go we have record that on...

10/29/2014 with 75K miles we changed both front tires AND replaced the two keyed lug nuts and studs. Now we have no control over how the tire wears from the time we installed it and after we sell it. When we say we don't cover tires because of wear and tear we aren't talking about how that specific tire looks we are talking how a certain items are affected directly based on how a customer driving conditions are.

Cutter Chevrolet is a certified service repair shop. Mike M[redacted], Service Manager, spoke with Mr. R[redacted] and assured him that all work performed and paid for was in fact done as per the service repair order. He offered to have the vehicle brought back to the dealership to do a complimentary brake...

inspection to ensure the customer’s satisfaction. During the second visit, it was recommended but not necessary to have the rear drums resurfaced to eliminate break squeak. Mr. R[redacted] agreed, and paid for the resurface of drums. It was also noted that no service was needed to be done in order to pass the state safety inspection as Mr. R[redacted] was informed by a third party and therefore a safety inspection was performed at the dealership.

Complaint: [redacted]
I am rejecting this response because:
The car was not looked at the next day, it took several days and many voice mails prove that the car was not returned the next day nor looked at the next day.
Sincerely,
[redacted]

Good Afternoon,At Approximately 3:10 pm today, Customer Relations Manager Tiana I[redacted] contacted Mrs. Kari L[redacted] via telephone to explain what corrective action has already occurred and additional steps to make sure there is a satisfactory resolution. Cutter Chevrolet has been in contact with GM...

Financial since the situation was initially reported and have confirmed that the outstanding 2 month late balance has been waived. In addition, GM Financial has submitted a request to the Credit Bureaus to remove the issue from the customers credit history. This process should take approximately 30 business days to complete. All email correspondence and documents are available at the dealership supporting our actions and efforts.As this is an unfortunate situation, Cutter Chevrolet has offered to pay the $220.00 balance reported by GM Financial pertaining to wear and tear issues when the vehicle was inspected. We hope that all of the noted items are satisfactory and please contact us with anymore questions or concerns.

Cutter Chevrolet informs customers that they can special order a vehicle and choose NOT to have the [redacted] product installed. We understand automakers take steps to protect vehicles from rusting but their warranties only cover if a vehicle rusts from the inside out. [redacted] is an...

environmental sealant that protects vehicles from rusts not caused by accidents. Additionally, this product is backed with a 7 year unlimited mile warranty. The mainland offers similar products but they don’t have the extreme salt water elements like Hawaii does, which would explain why our salesperson would highly recommend this product to our customers. [redacted] has gotten so popular that more and more customers are requesting the product on their new and used car purchases. We would recommend that Mr. [redacted] uses his auto insurance for body damages. [redacted] is not an auto insurance warranty which seems to be what Mr. [redacted]’s complaint is about. We understand he is looking for a refund but this product is non-refundable and he still has the ability to use his warranty until it expires. Cutter Chevrolet is also one of three Chevrolet dealerships on Oahu and two of the three are located in Honolulu.

Complaint: [redacted]
I am rejecting this response because:  We were not given an option to for the [redacted] package, as we were informed that all of Cutter's cars have the package pre-installed.   In addition, the way that the sales rep promoted the product, we were led to believe that minor body damage would be covered.  More importantly, Cutter grossly overcharges for the product.  The [redacted] package isn't worth anything close to $1,200. 
Sincerely,
[redacted]