Incredible Builders, Inc.

Initial Business Response /* (1000, 8, 2014/09/15) */
As the customer explains his contract is with *** ***They are no longer in business, and we are the new dealer in IllinoisThis customer has sent me a picture of a damaged sliding door handle which is not covered under warranty
(see attached picture)If customer is willing to pay for his handle I will work with *** *** Corporate to resolve this issueI'm unfairly named in this complaint due to never having a contract with this customer and he contracted with a company that went bankrupt
Initial Consumer Rebuttal /* (3000, 10, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a copy of the contract warranty from *** ***As far as Tony being named unfairlyI think he should talk to *** since they are the ones that told me his company is the responsible dealer
Tony told me he forgot about the part and would have his production manager to take care of it ? Why didn't he just tell me it was not covered under the warranty?
I will forget this matter if I receive the following from Incredible Builders (Tony)
1) A copy of the *** warranty
2) Some assurance that I will be able to get spare parts when necessary
3) The door handleI would pay for halfI think that is more that fair
Final Business Response /* (4000, 12, 2014/09/16) */
I am currently working with *** *** Sunrooms and Mr*** as a liaison to help Mr*** get a corrective solutionAgain I have no signed contract or agreement to uphold the warranty on the room that *** *** has built and collected paymentI explained the situation to Mr*** and am assured, by Mr***, that he will drop all complaints with the Revdex.com

Initial Business Response /* (1000, 8, 2014/09/15) */
As the customer explains his contract is with *** ***They are no longer in business, and we are the new dealer in IllinoisThis customer has sent me a picture of a damaged sliding door handle which is not covered under
warranty (see attached picture)If customer is willing to pay for his handle I will work with *** *** Corporate to resolve this issueI'm unfairly named in this complaint due to never having a contract with this customer and he contracted with a company that went bankrupt
Initial Consumer Rebuttal /* (3000, 10, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a copy of the contract warranty from *** ***As far as Tony being named unfairlyI think he should talk to *** since they are the ones that told me his company is the responsible dealer
Tony told me he forgot about the part and would have his production manager to take care of it ? Why didn't he just tell me it was not covered under the warranty?
I will forget this matter if I receive the following from Incredible Builders (Tony)
1) A copy of the *** warranty
2) Some assurance that I will be able to get spare parts when necessary
3) The door handleI would pay for halfI think that is more that fair
Final Business Response /* (4000, 12, 2014/09/16) */
I am currently working with *** *** Sunrooms and Mr*** as a liaison to help Mr*** get a corrective solutionAgain I have no signed contract or agreement to uphold the warranty on the room that *** *** has built and collected paymentI explained the situation to Mr*** and am assured, by Mr***, that he will drop all complaints with the Revdex.com