I have attached all screenshots below showing the order placed and showing proof that I sent it as requested using *** *** day airThe customer placed the order on June *** for fidget spinners each at $eachThe customer then also asked for *** Day Air *** which was paid forI shipped the
item and paid for *** *** day air delivery which the customer receivedThe customer was charged for fidget spinners because that's what the customer orderI shipped spinners using *** *** day airThe customer is asking for a refund of the shipping claiming a year old placed the orderThat is not the fault of IncredibleScience the parents or guardian needs to be careful to monitor online use of a child and a child should not have a credit card and be placing ordersFurthermore the customer is not requesting a refund for the second fidget spinner that she claims she was charged twice...because were sent!...she only wants her shipping charge back because she is upset that her year old chose that shippingThat is not our fault and we don't get the money back from shippingWe are not responsible for her childWe don't make money off shipping we pay it directly to *** in exchange for the shipping service that was requestedShe requested *** day air and she got *** day air....The blame is not on us we delivered the goods as promised see screenshots below to show shipping and order proofShe is welcome to send back the items for a full refund minus shipping charges...All she needed to do was email us and request a refund for the items...As per our website return and exchange policy which is available to anyone to see..."Important notes about Returns & Exchanges Unfortunately, we cannot refund the shipping charges of the item you are returning or exchangingThe customer is responsible for any shipping charges associated with an exchangeIf the item is returned unopened and in "as-new" condition, a refund for the full purchase price (minus shipping) will be issued in the original form of payment used to purchase the itemIf the item returned was opened or is unable to be resold, then it will be returned to the customer without refund." We have served thousands of customers loyally and faithfully in our year existence and will continue to do so thank you screenshots attached...I have attached screenshots showing the order as well as out *** shipping proof and our online return policy which can be found on our website here...*** Thank You
I have attached all screenshots below showing the order placed and showing proof that I sent it as requested using *** *** day airThe customer placed the order on June *** for fidget spinners each at $eachThe customer then also asked for *** Day Air *** which was paid forI shipped the
item and paid for *** *** day air delivery which the customer receivedThe customer was charged for fidget spinners because that's what the customer orderI shipped spinners using *** *** day airThe customer is asking for a refund of the shipping claiming a year old placed the orderThat is not the fault of IncredibleScience the parents or guardian needs to be careful to monitor online use of a child and a child should not have a credit card and be placing ordersFurthermore the customer is not requesting a refund for the second fidget spinner that she claims she was charged twice...because were sent!...she only wants her shipping charge back because she is upset that her year old chose that shippingThat is not our fault and we don't get the money back from shippingWe are not responsible for her childWe don't make money off shipping we pay it directly to *** in exchange for the shipping service that was requestedShe requested *** day air and she got *** day air....The blame is not on us we delivered the goods as promised see screenshots below to show shipping and order proofShe is welcome to send back the items for a full refund minus shipping charges...All she needed to do was email us and request a refund for the items...As per our website return and exchange policy which is available to anyone to see..."Important notes about Returns & Exchanges Unfortunately, we cannot refund the shipping charges of the item you are returning or exchangingThe customer is responsible for any shipping charges associated with an exchangeIf the item is returned unopened and in "as-new" condition, a refund for the full purchase price (minus shipping) will be issued in the original form of payment used to purchase the itemIf the item returned was opened or is unable to be resold, then it will be returned to the customer without refund." We have served thousands of customers loyally and faithfully in our year existence and will continue to do so thank you screenshots attached...I have attached screenshots showing the order as well as out *** shipping proof and our online return policy which can be found on our website here...*** Thank You