IncrediMail Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here INCREDIMAIL is offering me a free year subscription to their premium product..They have to be kidding I would never have anything to do with this company They never did fix my problem which has been my on going complaint since Sept ** 2015... Ever since they tried to fix my computer I have been scammed with many phone calls One such phone call was asking me to get into my computer so they could return the fee they charged me... I did open my computer which was a big mistake When I realized what was happening I turned off the computer right away their statement was they could not refund any money under two thousand dollars They wanted me to send them a money order for the two thousand dollars minus the and then they would reimburse me the remaining amount When I told them they were crazy if they thought I would do something like that They began swearing at me That was just one of the many phone calls I received they continued to call me many of times after that I did contact my credit card company but it is a third party card and they could not do anything about the situation I have tried everything to get my money back, but so far I have been very unsuccessful in getting anything back. If you read the reviews YOU WILL FIND I AM NOT THE ONLY ONE THIS HAS HAPPENED TO
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,We had in the past a short partnership with a 3rd party company providing support services but this service is no longer promoted by Incredimail.Any complaint about this service should be directed to the company itself as the user was charged through them - (Ask PC experts -
***).Since the user is having difficulties with their service I would like to compensate him with a free year subscription to our premium products (Incredimail Plus, Protection Center, Gold Gallery, Emoticon SuperPack).To register your new licenses please open the Incredimail application, click the 'Help' menu and select 'Enter Registration code'.Enter your codes exactly as shown below:
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***Let me know if you have any further questions.Adi Z***Customer Support Manager

Revdex.com:I have recieved a response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Hello,We had in the past a short partnership with a 3rd party company providing support services but this service is no longer promoted by IncredimailAny complaint about this service should be directed to the company itself as the user was charged through them - (Ask PC experts -
***).Since the user is having difficulties with their service I would like to compensate him with a free year subscription to our premium products (Incredimail Plus, Protection Center, Gold Gallery, Emoticon SuperPack).To register your new licenses please open the Incredimail application, click the 'Help' menu and select 'Enter Registration code'Enter your codes exactly as shown below:
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Let me know if you have any further questionsAdi Z***Customer Support Manager

Revdex.com:I have recieved a response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Dear [redacted],
According to our database you have purchased the Protection Center + Emoticon SuperPack products successfully on December [redacted] 2015.
For some reason you have not activated your new product's licenses so that is the reason for not being able to use...

it.In case you are facing technical issues with IncrediMail please click here to download and install the latest version - [redacted]
Once installed, please open your IncrediMail, click the 'Help' menu and select 'Enter Registration Code...'.
Enter your codes exactly as shown below (one at a time):
[redacted]
 
Thank you for choosing IncrediMail!
Customer Support Team

Dear [redacted],According to our database you have purchased the Protection Center + Emoticon SuperPack products successfully on December [redacted] 2015.For some reason you have not activated your new product's licenses so that is the reason for not being able to use it.In case you are facing technical...

issues with IncrediMail please click here to download and install the latest version - [redacted] Once installed, please open your IncrediMail, click the 'Help' menu and select 'Enter Registration Code...'.Enter your codes exactly as shown below (one at a time): [redacted] Thank you for choosing IncrediMail!Customer Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here
 INCREDIMAIL is offering me a free 1 year subscription to their premium product..They have to be kidding    I would never have anything to do with this company   They never did fix my problem which has been my on going complaint  since Sept ** 2015...  Ever since they tried to fix my computer  I have been scammed with many phone calls   One such phone call was asking me to get into my computer so they could return the 109.95 fee they charged me...  I did open my computer which was a big mistake   When I realized what was happening  I turned off the computer right away their statement was  they could not refund any money under two thousand dollars   They wanted me to send them a money order for the two thousand dollars minus the 109.95 and then they would reimburse me the remaining amount   When I told them they were crazy if they thought I would do something like that    They began swearing at me   That was just one of the many phone calls I received  they continued to call me many of times after that    I did contact my credit card company but it is a third party card and they could not do anything about the situation I have tried everything to get my money back, but so far I have been  very unsuccessful in getting anything back.  If you read the reviews  YOU WILL FIND I AM NOT THE ONLY ONE THIS HAS HAPPENED TO              
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I have sent repeated requests through their "VIP" online service with no response to any of them for assistance in getting my registration codes for product services onto my new computer that I have paid for==some have a lifetime membershipDesired Settlement: Active Registration codes for all the following :

Registration Code:

Consumer

Response:

I have recieved a response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: IncrediMail Inc. [redacted] Ihave written to no avail have had problems for over 6 months I even sent them screen shots of the problems that I have been having. The have never gotten back , no notes, nothing, they just don’t care. have a new address old address was [redacted]. rowlett new address on form Now I have over 3900 emails and cant read them everythime I log on I have these errors then it crashes evertime it tires to open. I have written corporate still nothing. There are items that I have lost because I can not axcess the program. Photos , letters , and addresses that I do not have any where else. I need to axcess them so I can eather copy them or make back up copys on the information there. Then they expect me to pay another $114.00 to get their, gold package , back up, creator package, and there plus package. When I paid for them I still did not get service. It’s a shame it could be a great site if theo only cared about there customers. I use to recommend their site but with all the trouble I have had. I am surprised there still in business. Any help would be greatly appreciated. And a nother thing not that they care I an disabled and the internet is my out to the world. I use it everyday.Desired Settlement: have photos of the errors but don't know how to attach them, showing the problems

Business

Response:

Hello,

We have contacted [redacted] on February **, 2013 and didn't receive any reply.

We would like to assist to [redacted] with his IncrediMail issue so we'll contact him again soon.

[redacted]'s cooperation is much needed in this matter so he must follow our instructions or at least reply back to our emails.

If you have any further questions please contact me directly : [redacted]

Thank You,

IncrediMail Support Manager

Review: October *, 2009, I paid $19.95 for their Order #[redacted] for IncrediMail's LIFETIME Premium access. On or around September *, 2006, I paid for their Gold Gallery -, they later gave me another code since that one wouldn't work to [redacted] in the amount of $48.55 on August *, 2005. Their Order Number [redacted]. My receipt says: Gold Gallery (Lifetime). I also pound and paid for [redacted] I don't have an invoice for that in front of me. It was on the same invoice number, [redacted].

Problem is: I had computer problems and had to reinstall my old programs.....only IncrediMail doesn't recognize LIFETIME members...they wrote many times to tell me for a limited time only, I could access their IncrediMail letters, content, etc. via Dropbox. Problem is - that doesn't work.

I have sent them so many emails back and forth, to a person named [redacted]. This person said: "Gold Gallery content is no longer accessible to Lifetime members via the IncrediMail website all of it can be downloaded, for a limited time - and in just one click directly to the IncrediMail client."

Sounds good.....but it doesn't work. I spent hours clicking, having the PC stall because they apparently have it set up so you can't download what you paid for. S/he asked me to give him/her the error messages - I jumped through all the hoops, did everything, followed all the instructions. Even copied it to my desktop from the old machine to the other - and still failed.

Then I went to [redacted] and read that others were having the same trouble with this company. That there is no customer service, just someone sending out emails - he never addressed any issue - just the same 'form' email response. Their headquarters is in Tel Aviv and I told him that I don't know what their definition of LIFETIME is in Israel but in the US LIFETIME means FOREVER. No ifs, ands or buts. FOREVER.

It wasn't until I went to [redacted] and some other consumer complaint sites that I learned more about their corporate MO and their apparent misrepresenting their LIFETIME access. Also, that they were just giving me the run-around. I'd email them, they'd write back, giving me the same instructions as before.

I looking through my files, I see that they tried to pull a fast one on me on November *, 2005 - they were to charge me $48.55 for LIFETIME GOLD GALLERY, order number [redacted] and turned around and charged me that PLUS an unauthorized $25.95 charge. I wrote to them and my credit company disputing the $25.95 and my email to IncrediMail says: Hey, not so fast. You have no authority whatsoever to charge anything to my account - EVER Just because you are privy to my credit card data, does not give youthe right to charge me for anything. My prior approval is required on any and all transactions."

My credit card company got involved and removed the $25.95 charge that IncrediMail tacked on. Reflecting back to the [redacted]'s web site, I see that they've tried this tactic with many others, too.Desired Settlement: What I really want is what I bought and paid for: LIFETIME access. I will not settle for these "limited access to these links" - they don't work and I paid for UNLIMITED access. I've written that to them until I'm blue in the face. Since they are not a reputable company, then I want my money refunded since they're not going to change their position. That would be $68.50 due me.

Business

Response:

Hello [redacted],

Please note that your IncrediMail Premium (order [redacted]) is lifetime subscription indeed.

The Gold Gallery Lifetime subscription you have purchased on 2005 (order [redacted]) has been refunded on the same year.

Regarding the Halloween Pack code, plese note that according to our database you have activated both the Premium and Halloween license successfully on June 2013.

In any case I have reset your valid code and you can use them again:

[redacted]7

As a valued IncrediMail member I would like to offer you a 1 year subscription of the Gold Gallery for Free.

Simply activate the following code in your IncrediMail:

If you have any further question please don't hesitate to contact us directly: [redacted]

Best Regards,

IncrediMail Support Manager

Business

Response:

Hello,

As I mentioned before, at the moment the customer has no active Gold Gallery subscription as the Gold Gallery Lifetime subscription has been refunded on 2005 already.

I generated for the customer a free Gold Gallery 1 year subscription as a gift since she already owns the Premium product.

I suggest that you check your 2005 records to look for the refund.

Best Regards,

IncrediMail Support Manager

Consumer

Response:

At this time, I have not been contacted by IncrediMail Inc. regarding complaint ID [redacted].

Sincerely,