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Independence Auto Repair Inc.

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Reviews Independence Auto Repair Inc.

Independence Auto Repair Inc. Reviews (8)

Shortly after we became aware of the problem that *** *** was experiencing, we contacted him to resolve the issue He came to the store, and we exchanged the defective merchandise for him *** *** was very happy with our resolution. At that time, we considered the case
resolved and closed.Please do not hesitate to call me if you need further information.Also, please let me know that you received this.Thank you, Charlie G., ManagerTarget WorldCincinnati, OhioC: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  There was simply a miscommunication with management within the business team.  Once I spoke to the safe manager she apologized and quickly resolved the issue.  I will happily do business with them again.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please...

contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I was contacted by them on 11-18-2016 and the issue was resolved, and now it is all good.

[redacted],We, at Target World, apologize for this action taking so long to resolve. Hopefully, our actions will shortly bring this to a speedy resolution for you.Just to restate: We did inform your credit card company that we did not wish to contest your chargeback request. This cleared the way for them to charge us the $60 in question (which they have already done). It also cleared the way for them to credit your account with $60.Because they have already deducted the $60 from our account to pay you, we must assume that they have either already reimbursed your account, or they are about to. Note: We have no way to know when they credit your account.As soon as you have verified that your account has been credited by your credit card company, we ask that you close out your Revdex.com Complaint as “Resolved to Your Satisfaction”. We thank you for your patience and apologize for any inconvenience this may have caused you.Best regards,Charlie G[redacted], Store ManagerTarget World

We appreciate you bringing our customer’s concern to our attention. On Saturday, August 20, we held a “Back the Blue” fundraiser for the Shop with a Cop program for the Sharonville Police Department. As part of our Back the Blue event, we offered our first responder discounts to non-first...

responders. These discounts are offered every day to qualified first responders and include percentages off of ammunition (5%), targets (10%), firearms (2%), and most general merchandise (5%). Mr. [redacted] unfortunately equated our first responder discounts with separate programs developed for our first responders.In the case of our Annual Membership which Mr. [redacted] believes he should have received for $100 instead of the normal $250 price, there is no first responder discount offered. We do offer first responders a $100 Annual Range Pass program; but that program is not equated with our Annual Membership, is not a discount offered to first responders, nor has it ever been discounted. If a first responder wishes to purchase our Annual Membership, the cost to them is $250 (the same as for the general public) and is not discounted.To help the customer understand the differences between the Annual Membership and the first responder Range Pass, the first responder Range Pass program only includes unlimited range time for first responders (when there is not a waiting list). It was primarily developed to help law enforcement personnel keep up their shooting skills at an inexpensive rate at a convenient place to do so. Our Annual Membership, on the other hand, includes the following benefits:? Everyday discounts off of regular priced items:? Ammunition – 10%? Targets – 25%? Holsters – 10%? Optics – 10%? Most accessories – 10% ? Call ahead reservations ? Guest privileges ? Early promotion access ? Unlimited range time (when there is not a waiting line)We hope this clarifies the matter and if you have any questions, please do not hesitate to contact us. Thank you for your time and consideration.Sincerely,[redacted], Sales Manager [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I am still waiting for the credit card company to permanently credit back the amount on their end.  I will then close out the complaint, as requested by Target World, when that happens.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]---Hi Tara, I received your response to my Better Business Complaint.  My $60 has still not been refunded.  When I disputed this with my credit card company, Target World's response was that  I did not show up for the class which is not true.  I am still disputing this charge with them.  You need to let them know what you told the Revdex.com so I can get my refund on my card.   I was only contacted once by you according to my phone records.  I tried to call you back and left a message with DJ and he said he'd let you know you know (the same day).  I have never received anything back.  Once you communicate to my credit card company, the $60 should be refunded and it is, I will satisfactorily close my complaint.  Sincerely, [redacted]

We appreciate you bringing our customer’s concern to our attention. On Monday, February 19th, [redacted] purchased a training class from us online.  Ms. [redacted] was the first person to purchase a training class from us using our new online web store and, unfortunately, her purchase revealed...

a weakness in the online store system which caused her information to not be recorded properly for the scheduled class.  When the class was rescheduled, Ms. [redacted] was not contacted because she was not in our system.  On the day of the weekend training class, since her information was not in our system, our staff did not have the information to properly reschedule her.We are unsure why Ms. [redacted] did not get a call back from our staff, nor could not reach the proper person to get the problem solved. That potentially reveals an internal communication problem that should not exist and all of our staff have been informed on what to do if a situation like this occurs again.When we received the chargeback notice from the credit card processor for the $60.00 Ms. [redacted] paid for the training class, we acknowledged that Ms. [redacted] did not attend the class and was owed a refund.  Because we told the processor that the charge was not being contested, Ms. [redacted] should have received a refund and, in fact, out merchant services account was debited for the amount Ms. [redacted] paid for the class leading us to believe she had been reimbursed.  It was not until Ms. [redacted] filed this valid complaint that we learned the processor for some unknown reason reversed the refund for Ms. [redacted].We have tried to reach Ms. [redacted] regarding the issue to fully refund the $60 and sign her up for a new class free of charge.  So far, we have had no luck in reaching her and several voicemails have been left. We hope this clarifies the matter and if you have any questions, please do not hesitate to contact us. Thank you for your time and consideration.Sincerely,Tara W[redacted]Operations Manager[redacted]###-###-####

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