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Independence Auto Repair

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Independence Auto Repair Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There was simply a miscommunication with management within the business team Once I spoke to the safe manager she apologized and quickly resolved the issue I will happily do business with them again.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ---Hi Tara, I received your response to my Better Business Complaint My $has still not been refunded When I disputed this with my credit card company, Target World's response was that I did not show up for the class which is not true I am still disputing this charge with them You need to let them know what you told the Revdex.com so I can get my refund on my card I was only contacted once by you according to my phone records I tried to call you back and left a message with DJ and he said he'd let you know you know (the same day) I have never received anything back Once you communicate to my credit card company, the $should be refunded and it is, I will satisfactorily close my complaint Sincerely, [redacted]

We appreciate you bringing our customer’s concern to our attentionOn Monday, February 19th, [redacted] purchased a training class from us online Ms [redacted] was the first person to purchase a training class from us using our new online web store and, unfortunately, her purchase revealed a weakness in the online store system which caused her information to not be recorded properly for the scheduled class When the class was rescheduled, Ms [redacted] was not contacted because she was not in our system On the day of the weekend training class, since her information was not in our system, our staff did not have the information to properly reschedule her.We are unsure why Ms [redacted] did not get a call back from our staff, nor could not reach the proper person to get the problem solvedThat potentially reveals an internal communication problem that should not exist and all of our staff have been informed on what to do if a situation like this occurs again.When we received the chargeback notice from the credit card processor for the $Ms [redacted] paid for the training class, we acknowledged that Ms [redacted] did not attend the class and was owed a refund Because we told the processor that the charge was not being contested, Ms [redacted] should have received a refund and, in fact, out merchant services account was debited for the amount Ms [redacted] paid for the class leading us to believe she had been reimbursed It was not until Ms [redacted] filed this valid complaint that we learned the processor for some unknown reason reversed the refund for Ms [redacted] .We have tried to reach Ms [redacted] regarding the issue to fully refund the $and sign her up for a new class free of charge So far, we have had no luck in reaching her and several voicemails have been leftWe hope this clarifies the matter and if you have any questions, please do not hesitate to contact usThank you for your time and consideration.Sincerely,Tara W***Operations Manager [redacted] ###-###-####

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Address: 28775 Van Dyke, Warren, Michigan, United States, 48093

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