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Independence Chevrolet, Cadillac Inc

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Independence Chevrolet, Cadillac Inc Reviews (2)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am rejecting this because it is nothing but a lie. the previous night before I went in I viewed this truck and saw the MSRP. there was no indication of any added sticker next to the price. I spoke with my father and stated I wanted the truck. I looked it up on their internet website and it had a SALE price. I believed it to be true. so my father set up a time for me to go in and get the paper work done to have the truck. I went there looked at the truck which was parked right in front of dealership, walked in and went through the paper work. I gave personal information about my car for a trade in with pricing and provided the bank which was the lender, everything. then the guy came back with a huge amount for a price so I stated about the stick and the internet that is when I was told it was a "mistake" and they are deeply sorry. I didn't test drive truck due to it being new why would I need to I just knew I wanted it. now they claim it was in there cause I didn't test drive it. bottom line its over and done with but their actions are reflecting the kind of people they truly are by lying, false advertising and using a bait and switch which they tried selling me on a different new truck when I was there. very unprofessional
Regards,
[redacted]

Dear [redacted],Thank you for contacting me regarding the complaint filed by [redacted] on 2/9/2015. I hope that we can resolve this matter quickly.
[redacted] is running a promotion on select VIN numbers and the truck that [redacted] desired to purchase is a part of that...

promotion. What we were unaware of is that ** went into our web provider, [redacted], and overrode the prices of the selected vehicles. [redacted] saw the price of the vehicle and inquired for a test drive. He came in and saw that the window sticker had a different price (the MSRP) than advertised online. What he failed to mention in his complaint was that there is also a written addendum to the price of that vehicle because of a $10,990 aftermarket package upgrade. That addendum has been included on the window next to the window sticker since the truck returned from the aftermarket up fitter in November, 2014. This window sticker and addendum was viewed by hundreds of prospective buyers at a recent outdoor show in January.After seeing the truck, he sat down and discussed prices and leasing options. We tried to work with him the best we could, but we were unable to satisfy his needs in price and payments. A deal was never put together.The comment about a mistake from Florida was misinterpreted. It wasn’t “a mistake from Florida," as stated in the complaint. I was in Florida on business at the time I was notified of the issue. I stepped out of a meeting and immediately changed the price online. Our provider, [redacted] typically only has a lag time in price changing of about 5 minutes. The price wasn't immediately changed because [redacted] overrode the price and locked those prices. After I saw that it wasn't changed over an hour, contacted [redacted] to get the truck back to its selling price, $53,997. The online price now reflects our asking price.With that said, there is no way that we can give him the price for which [redacted] advertised the vehicle. As Stated on our website, prices are subject to change without notice and mistakes are sometimes a part online marketing. It is not unreasonable for us to require to ask the current price of the truck.
Thank you again,
Matthew W
Vice President

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