Independence Lumber Inc

Review: We ordered 85 cubic yards of mulch from this company on 5-17-03 for a landscaping project. I paid $1,245.25. Since then, two different landscapers have assured me that we have at most 55 yards of mulch on the pile and that the project can not be completed. My own measurements corroborate this. I contacted Independence about this discrepancy. They told me that they load their trucks based on weight, not volume, and they assured me that the delivery truck left at its maximum weight. This was after about 6 weeks of near constant rain. The company charged me by volume, but delivered by weight, and admitted as much. What this means is that I paid $439.50 for rainwater in addition to being 30 yards short on materials. If you are buying a specific volume, and are being charged by volume, you should get a delivery based on volume -- not based on weight. I realize this means that Independence may have to split up deliveries when their mulch piles are soaked, but passing that inconvenience onto the customer in the form of shipping charges is at least fair; dumping short deliveries and charging the whole amount is not, and that's what happened here.Desired Settlement: I'd be happy if the company refunded the undelivered portion of what we were charged for -- an estimated 30 cubic yards of mulch, which (plus shipping), comes to $439.50.