Independence Mechanical

After calling on 9/20, I was able to have an appointment set for the next day to have someone take a look at my furnaceAs I was at work, my mother-in-law showed the technician the furnace and within minutes, he had the leak fixed and had already leftThe furnace drain was clogged, so he ended up replacing the drain pipe and cleared out the sitting waterI no longer have a steady flow of water in my laundry room and the gurgling has stoppedAs the service was performed so quickly and professionally, I opted to have my heat pump tuned up the following dayAnother short visit (less than hour) and the technician was gone and stating that my equipment, although older, is running just fineTHANK YOU!

INDEPENDENCEMECHANICALIndependence MechanicalTaylor Mill Rd Independence, Ky4105101/09/2017Fax 859-356-Phone 859-356-CELL 859-466-[redacted] ID# [redacted] TO WHOM IT MAY CONCERN,WE DID INSTALL A NEW FURNACE AT THIS LOCATION IN MAY OF 2017.ON DECEMBER WE RECEIVED A CALL THE THE UNIT WAS NOT KEEPING THE HOUSE WARM AND THEY SMELLED GAS, UPON ARRIVAL OUR TECHNICIAN REALIZED THAT THE INSTALLER HAD FORGOTTEN TO CONVERT THE FURNACE TO PROPANEHE ORDEREDN KIT AND THE NEXT DAY WHEN MY PARTNER WENT THERE TO PUT IT ON HE DECIDED TO GIVE THEM ANEW FURNACE INSTEAD OF CLEANING THIS ONE.HE ORDERED A NEW FURNACE AND THE NEXT DAY HE SENT A CREW OUT TO REPLACE IT.ALTHOUGH I ADMIT THAT OUR MEN DID FORGET TO CONVERT THE ORIGINAL UNITI FEEL WE HAVE WENT ABOVE AND BEYOND BY PURCHASING AND INSTALLING ANOTHER FURNACE, BECAUSE WE FELT IT WAS THE RIGHT THING TO DO.THIS SYSTEM IS AN L/P FURNACE WITH A HEAT PUMP THE HEAT PUMP IS THE PRIMARY SOURCE OF HEAT AND THE FURNACE IS FOR BACKUP ONLY THE CUSTOMER STATED THEY HAD BEEN SMELLING GAS FOR A WHILE, IF THEY WOULD HAVE CALLED THEN WE COULD HAVE PREVENTED THE FURNACE SOOTING UP AND SAVEDWHATEVER GAS THEY MIGHT HAVE LOSTWITH THAT BEING SAID IT IS VIRTUALLY IMPOSSIBLE FOR THAT TYPE OF FURNACE BLOW OUT 40% OF A TANK OF GASUNBURNT,ESPECIALLY SINCE IT WAS RUNNING IN A BACKUP MODE AND ONCE THE SENSORS IN THE UNIT NOTICED IMPROPER TEMPERATURES IT DID LOCK OUT, THAT IS HOW THEY KNEW THEY HAD A PROBLEMIT IS UNFORTUNATE AFTER YEARS OF PROVIDING SATISFACTORY SERVICE TO MRAND MRS [redacted] THEY ARE PLANNING ON NOT USING US AGAIN AND DOING THIER BEST TO TARNISH OUR REPUTATION.I FEEL WE HAVE DONE THE BEST WE COULD TO RESOLVE THIER ISSUE, BUT NO HVAC COMPANY EVER HAS OR EVER WILL BE ABLE TO REIMBURSE FOR GAS OR ELECTRICITY USAGE BECAUSE WE HAVE NO CONTROL OVER WHEN WE GET A CALL.IWISH THE VERY BEST FOR THEM BOTH AND I AM VERY SORRY WE HAVE DISAPOINTED THEM.THANK YOUDON K***

INDEPENDENCEMECHANICALIndependence Mechanical11939 Taylor Mill Rd Independence, Ky. 4105101/09/2017Fax 859-356-0547 Phone 859-356-9510 CELL 859-466-9342[redacted] ID#[redacted]TO WHOM IT MAY CONCERN,WE DID INSTALL A NEW FURNACE AT THIS LOCATION IN MAY OF...

2017.ON DECEMBER WE RECEIVED A CALL THE THE UNIT WAS NOT KEEPING THE HOUSE WARM AND THEY SMELLED GAS, UPON ARRIVAL OUR TECHNICIAN REALIZED THAT THE INSTALLER HAD FORGOTTEN TO CONVERT THE FURNACE TO PROPANE. HE ORDEREDN KIT AND THE NEXT DAY WHEN MY PARTNER WENT THERE TO PUT IT ON HE DECIDED TO GIVE THEM ANEW FURNACE INSTEAD OF CLEANING THIS ONE.HE ORDERED A NEW FURNACE AND THE NEXT DAY HE SENT A CREW OUT TO REPLACE IT.ALTHOUGH I ADMIT THAT OUR MEN DID FORGET TO CONVERT THE ORIGINAL UNITI FEEL WE HAVE WENT ABOVE AND BEYOND BY PURCHASING AND INSTALLING ANOTHER FURNACE, BECAUSE WE FELT IT WAS THE RIGHT THING TO DO.THIS SYSTEM IS AN L/P FURNACE WITH A HEAT PUMP THE HEAT PUMP IS THE PRIMARY SOURCE OF HEAT AND THE FURNACE IS FOR BACKUP ONLY THE CUSTOMER STATED THEY HAD BEEN SMELLING GAS FOR A WHILE, IF THEY WOULD HAVE CALLED THEN WE COULD HAVE PREVENTED THE FURNACE SOOTING UP AND SAVEDWHATEVER GAS THEY MIGHT HAVE LOST. WITH THAT BEING SAID IT IS VIRTUALLY IMPOSSIBLE FOR THAT TYPE OF FURNACE BLOW OUT 40% OF A TANK OF GASUNBURNT,ESPECIALLY SINCE IT WAS RUNNING IN A BACKUP MODE AND ONCE THE SENSORS IN THE UNIT NOTICED IMPROPER TEMPERATURES IT DID LOCK OUT, THAT IS HOW THEY KNEW THEY HAD A PROBLEM. IT IS UNFORTUNATE AFTER 20 YEARS OF PROVIDING SATISFACTORY SERVICE TO MR. AND MRS. [redacted] THEY ARE PLANNING ON NOT USING US AGAIN AND DOING THIER BEST TO TARNISH OUR REPUTATION.I FEEL WE HAVE DONE THE BEST WE COULD TO RESOLVE THIER ISSUE, BUT NO HVAC COMPANY EVER HAS OR EVER WILL BE ABLE TO REIMBURSE FOR GAS OR ELECTRICITY USAGE BECAUSE WE HAVE NO CONTROL OVER WHEN WE GET A CALL.IWISH THE VERY BEST FOR THEM BOTH AND I AM VERY SORRY WE HAVE DISAPOINTED THEM.THANK YOUDON K[redacted]

After calling on 9/20, I was able to have an appointment set for the next day to have someone take a look at my furnace. As I was at work, my mother-in-law showed the technician the furnace and within 30 minutes, he had the leak fixed and had already left. The furnace drain was clogged, so he ended up replacing the drain pipe and cleared out the sitting water. I no longer have a steady flow of water in my laundry room and the gurgling has stopped. As the service was performed so quickly and professionally, I opted to have my heat pump tuned up the following day. Another short visit (less than 1 hour) and the technician was gone and stating that my equipment, although older, is running just fine. THANK YOU!