Independence Place at Jefferson Park

RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I've read the response for the apartment complex. This proves to me that [redacted] and her company are not trust worthy. I have [redacted] emails that prove I have reached out to [redacted] about all the issues. She has never told me nor my daughter about moving until I ask to break the lease. I'm contacting headquarters about this matter. There are three other tenants that will be contacting you about the apartment complex and Stacy. This is just the beginning. I'm not a mean person but I believe in being fair and honest. I will not stop until this is resolved fairly. Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.] RevDex.com: At this time, I have not been contacted by Independence Place at Jefferson... Park regarding complaint ID [redacted] . Regards, [redacted] ***

The $** Application Fee & $*** Administrative Fee are both nonrefundable

Dear ** ***
It is always our intent to provide the best customer experience
possible to all our residentsIn regards to the aforementioned complaint, we
understand that the former resident is frustrated with a portion of their
portion of their time at Independence Place
We pride ourselves on offering individual suite style homes
as an affordable alternative to traditional apartment style livingWith this
being said, we do transfer and consolidate our suite style residents to maximize
availability to meet demand when necessaryThis is defined in section of
our contract which is signed at move in, lease renewal, and transferWe do understand
that this can be an inconvenience and try to make the process as simple as possible
to the impacted partiesIn this case we gave the resident a customer service
credit to their account and also let them re-negotiate their lease terms to have
it end earlier to accommodate their travel schedule (ending April 30th,
as opposed to July 31st, 2014)It was never stated that the
resident would be able to vacate at that time without going through the proper
notice to vacateAll residents must follow the same move out proceduresThese
procedures are outlined to our community addendum and signed by the resident at
a time of move in, lease renewal and transfer
Unfortunately, the resident did not follow this procedureThe
resident’s security deposit was used to cover their rent obligations
If you have any questions or if you need any more information
please let me know
Respectfully,
*** ***
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint because there was no offer made. For your reference, details of the offer I reviewed appear below
There was no solution to help resolve my complaintIn the lease or during discussion of the lease there was nothing stated from *** saying that I am rent responsible for anything other than the month of April and May 1st and May 2nd*** directly stated that she would not charge me a fee for early termination of my lease due to my travel plans due to the inconvenience of me being moved aroundShe has recanted on everything she said to me in February just to get and keep my money when a deposit was promised to me from her and***I have contacted corporate and have made the decision to file a suit against this establishmentThey take advantage of people, especially college students.
Regards,
*** ***

Dear [redacted],
It is always our intent to provide the best customer experience
possible to all of our residents. In regards to the aforementioned complaint,
we understand that the resident is no longer comfortable living in their
apartment due to circumstances...

outside the control of Independence Place
management. When a resident is no longer content in their living situation, we
do offer different alternatives to fit their needs: transfer to another unit or
submit a 60 day notice to vacate. (She would be rent responsible until
re-rented and we would do our best re-rent as soon as possible.) Neither option
was exercised by the resident.
According to the resident history, there is no record of
this resident being over charged, or any service request taking four months to
be completed.
Unfortunately, we are unable to release the resident from
their lease obligation without fault. The resident has already vacated the
apartment, and it rent responsible until the apartment is re-rented or the
lease end date.
Please let me know if you have any questions or if you need
additional information.
Respectfully,
[redacted]

Please see our response to this complaint. Mr. [redacted], On the date your toured our community, we were unable to show you the bed space you were leasing because it was occupied at the time. We did, however,...

show you our model to give you an idea of the layout. Upon your move in, you came to the office and reported the incident in your apartment and we requested that you submit your claim in writing. Our policy states that all complaints must be submitted in writing and we will address the situation on a case by case basis. We conducted an inspection of the apartment and also spoke to the current roommates occupying the apartment. At that time, I offered to transfer you to a different apartment and waived the transfer fee, which you accepted. In order for the transfer to take place you must continue to stay in the apartment you were in until it was time for the transfer. The monies you paid were for rent and applications fees which are non-refundable. You came into the office and requested that the rent you paid be transferred with you to the new apartment. I explained to you that your rent for your current apartment will be prorated and what remains will be transferred with you. You still were not satisfied so I then gave you the options of moving out or waiting for the transfer to take place. Unfortunately, I am unable to refund your monies paid because once you turned in your keys your broke your contract. You were only charged for the days you had possession of the apartment and a lease break fee which is in your contract. If you have any additional questions please feel free to call the office or email me. Thank You, Danielle B[redacted]
*
[redacted] 
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I've read the response for the apartment complex. This proves to me that [redacted] and her company are not trust worthy. I have [redacted] emails that prove I have reached out to [redacted] about all the issues. She has never told me nor my daughter about moving until I ask to break the lease. I'm contacting headquarters about this matter. There are three other tenants that will be contacting you about the apartment complex and Stacy. This is just the beginning. I'm not a mean person but I believe in being fair and honest. I will not stop until this is resolved fairly.
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Independence Place at Jefferson Park regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Independence Place at Jefferson...

Park regarding complaint ID[redacted].
Regards,
[redacted]

Review: I chose IP at Jefferson Park because internet and cable was included and this was vitally important for me as I had to often work from home. For the entire time that I lived in the apartment home I could not use my internet and cable. I entered numerous work orders between [redacted] and the on-site maintenance. Both parties would say that the other needed to complete the work. Finally a [redacted] technician tested the wiring to determine that it was not strong enough to use the services and the wiring would need to be replaced which is the property management's responsibility. After discussing it with the leasing office it was deflected back to [redacted] as they stated there was nothing they could do. In the beginning of March I went into the leasing office and inquired the early lease termination policy. I was told by leasing office staff ([redacted]) that I would have to give a 30 day written notice and pay a one month penalty. At the end of March I submitted my notice to vacate the apartment with the vacate date of 4/30/2012 as I was unable to continue to live there since I did not have the internet usage as I was expecting prior to signing my lease. On the 30th of April I dropped my keys in the drop box at the mail kiosk. It was found that they did not oblige the notice I turned in as required and charged me with abandoning my apartment.Desired Settlement: I would like all of the charges after May removed as I fulfilled the requirements to terminate my lease early. I am willing to pay any water or electric charges if they were backdated to before I had vacated the apartment.

Business

Response:

Dear [redacted]

Thank you for bringing this complaint to our attention.

Unfortunately when opened Independence Place Apartments we

did have some growing pains with the Internet and cable. The company [redacted]

went through bankruptcy. During that

time we didn’t know what was going on until it was in the court system. No one

could come on the property until the judge issued us another company doe to

easement rights. If we were charging anyone the $20 a month for internet and

cable services we would gladly credit their account back. In [redacted] case

they were not paying anything for the service so we couldn’t credit anything

back for the service. I did run the report showing all of the work orders for

this apartment. There were four work orders during [redacted] stay, two were

for light problems and two were for outlet problems. I do not have any showing

for internet and cable. We did acknowledge this issue with our residents and

that we unfortunately could not make changes at that time. It was in the hands

of the courts. We do have a computer lab with internet that out residents have

access to 24 hours per day, 7 days per week. We have free wifi in our 5000

square foot community center and pool area. We have a fitness center with three

televisions that are also open 24 hours and day.

I would like to apologize if there was any misunderstanding.

We do not offer an early lease termination policy. We do offer shorter lease

term options to vacate prior to their lease end date. If the resident vacates

prior to the end of their lease date they will be held re-responsible unless we

re-rent the apartment. We do try very hard to re-rent apartments in this case.

We did receive a 60 day written notice from [redacted]. It was folded up with

the keys to the apartment on June 15, 2012. It appears that [redacted] filled

it out on April 1, 2012 and turned it in with keys on June 15, 2015 and they

wrote at the bottom of the form under their signature vacated on 6/15/2012.

[redacted], the [redacted] at the time received the notice and keys he wrote “received

6/15 with keys” at the top of the page so we would know when we received it.

Fortunately we were able to re-rent [redacted] apartment as

of June 28, 2012 which is why we are not holding them rent responsible to the

end of their lease term (August 16, 2012) [redacted] is being held responsible

for a pro-rated amount of the rent and utilities for the month of June prior to

the re-rent date. The June late fee and any pervious balance is also included

in this total.

We are [redacted] the completed 60 day notice from turned in by

[redacted] on 6.15/12, our documentation of the work orders, and a tenant

ledger for your review.

Thank you for your time and consideration regarding this

matter.

Sincererly,

Independence Palace Apartments

[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While I understand that I did not pay a specific charge allocated for internet/cable per the Independence Place website it is advertised as follows "All leases include a discounted utilities package, so you make only one convenient monthly payment." Which to me means that charge is included in what I pay every month. Those services were the main reason that I chose to live in the community. I managed a business and had to work from home, often. Although there was wi-fi in the pool area and in the computer lab, because of my work hours I was not home until late in the evening usually around 10:00 pm or later. Because of the vast amount of students housed there I didn't feel comfortable going to the computer lab when I would get home from work and the one time I did try, all of the computers were occupied by students that were doing various activities from surfing the web to completing school work. There are no work orders for the cable issue because every time I went to the office I was told to call [redacted] and have one of their technicians check into it.

An apology for a misunderstanding that costs $1404 is insufficient. While yes a copy of the notice was placed in the drop box with the keys, it was originally completed in the office. That is why the Independence Place Notice to vacate form was used. What happened to it between then and when I moved out I do not know. I did not choose a shorter lease term because I did not know that I was not going to be able to have the services that should have been included. I would be more than happy to pay for the 15 days and prorated utilities that I was in possession of the apartment. I would also like a statement that it has been paid (which I can pay by phone, check or money order at any moment) and any information regarding this "misunderstanding" removed from my credit report.

Because of this issue I am unable to lease an apartment and I have been unable to relocate for a job offer to another city. I do understand that I should have turned the keys in sooner but when I did not receive a call from the office around the end of the month, I assumed that it was okay to take the additional two weeks because I was working 7 days a week at that time as it was peak season and was unable to move my items out. I was not in a position to do differently because I thought that I had done everything the right way. There was no way for me to know that I would have had to pay beyond the time frame I had the keys because I was doing what was explained to me as the proper procedures by the leasing staff. It is just very unfortunate that because of incorrect information from the leasing staff I have suffered immensely. I also never received a final bill to my forwarding address and the tenant ledger was not included in the attachments I received in response to my complaint.

I do not see a proposed action being offered to resolve my situation. It seems as though Independence Place is just stating their version of the facts.

Regards,

Review: I moved into independence place apartments in August 2013. Never had any problems with service with them, they helped solve a lot of my complaints with my roommates and were very nice. I got a call the [redacted] while I was in class during Feb/Mar 2014 saying that I have to move out of my apartment and into a new one due to her trying to combine apartments and make room for more military ranked units. I was immediately distraught because I was already comfortable w/ my roommates because I knew them and were familiar with them, and we all shared kitchen tools. To have to move to another apartment would be a huge inconvenience. While discussing with [redacted], she said it was in my lease that I could be moved at anytime even though when reviewing over my lease when I first signed it, no one ever stated that it was a possibility I would be forced out of my apartment. She then stated how I would receive no assistance with moving my things other than she would want me moved out by the end of the weekend. Completely short notice. I went into her office and met with her once I got out of class to discuss this further and through frustration I began to cry and question her more. She showed me my lease and pages back she confirms that what she is doing is allowed indeed allowed. [redacted] then said she was willing to work something out with me because "we love our residents and college students" and said she would apply a credit to my account for the inconvenience (which she did) and would allow me to end my lease early due to my travel plans. This changed my mood towards the situation instantly. She asked me when my last day of class was and when I would need to move out and then printed out a new lease for me. [redacted] said that if there were any changes where I would need to stay longer or shorter just let her know and we would go by day, and I asked her about my deposit and she just restated that as long as everything checkouts good with my apartment that I'll be receiving that back. There was supposed to be a note put into my file saying that my leave would end the last day of April and I would just be paying for May 1st and 2nd. She said she was happy to work with me cause she can understand the convenience and how hard her job gets with having to move college students and military people around. Our conversation was very casual and we even started talking about pasta recipes. Everything was fine from there, I moved out May 2nd with no problems. I spoke to [redacted] before I moved out and she informed me I would receive my deposit back within 45 days due to state law. I left it at that. I called 2 weeks later to confirm and one of the receptionist answered the phone and told me I would get my deposit in 60 days. I thought it was weird, but I paid it no mind. Now it is coming up to 45 days and I still haven't received anything and I called to speak to [redacted] and she informs me that I will not be receiving my deposit back, and that it was used to pay for the month of May. I immediately asked if she spoke to [redacted] because that was not what we discussed at all and if there was a mistake and [redacted] stated that she spoke with [redacted] and thats what she told her to do. I began explaining the situate to [redacted] but she just sat there on the phone and didn't say anything so I asked to speak to [redacted] and she said she would have her give me a call, which she still has never did even after I have called up there requesting to speak with her.Desired Settlement: I would like to have a refund of my deposit which was originally $500, but I allowed them to take $63 from that to pay for a late fee (email to confirm). So I was expecting $437 deposit back within the 45 days of my moving-out. The business had the responsibility of any changes they made among themselves to notify me and nobody did. I called twice and was informed that I would get my deposit back then as the date gets closer and I call and confirm again, I find out that I am not getting my deposit back and I am paying for a month I am not even there. I was also informed that there is someone else living in the apartment I just moved out of that I am paying for. I just want my money back as soon as possible and end this mess with this establishment.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Independence Place at Jefferson Park regarding complaint ID[redacted].

Regards,

Business

Response:

Dear [redacted]

It is always our intent to provide the best customer experience

possible to all our residents. In regards to the aforementioned complaint, we

understand that the former resident is frustrated with a portion of their

portion of their time at Independence Place.

We pride ourselves on offering individual suite style homes

as an affordable alternative to traditional apartment style living. With this

being said, we do transfer and consolidate our suite style residents to maximize

availability to meet demand when necessary. This is defined in section 22 of

our contract which is signed at move in, lease renewal, and transfer. We do understand

that this can be an inconvenience and try to make the process as simple as possible

to the impacted parties. In this case we gave the resident a customer service

credit to their account and also let them re-negotiate their lease terms to have

it end earlier to accommodate their travel schedule (ending April 30th,

2014 as opposed to July 31st, 2014). It was never stated that the

resident would be able to vacate at that time without going through the proper

notice to vacate. All residents must follow the same move out procedures. These

procedures are outlined to our community addendum and signed by the resident at

a time of move in, lease renewal and transfer.

Unfortunately, the resident did not follow this procedure. The

resident’s security deposit was used to cover their rent obligations.

If you have any questions or if you need any more information

please let me know.

Respectfully,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint because there was no offer made. For your reference, details of the offer I reviewed appear below.

There was no solution to help resolve my complaint. In the lease or during discussion of the lease there was nothing stated from [redacted] saying that I am rent responsible for anything other than the month of April and May 1st and May 2nd. [redacted] directly stated that she would not charge me a fee for early termination of my lease due to my travel plans due to the inconvenience of me being moved around. She has recanted on everything she said to me in February just to get and keep my money when a deposit was promised to me from her and[redacted]. I have contacted corporate and have made the decision to file a suit against this establishment. They take advantage of people, especially college students.

Regards,

Review: On 31 Aug. 2013, I notified the leasing office officially of my intentions to move out on 01 Oct. 2013 by signing a Resident's Notice of Intent to Move Out. I notified the staff prior to this notification unofficially that I was looking for a two bedroom because I am assuming guardianship of my nephew. I was notified when a two bedroom became available but I could not afford the rent and utilities. The day I signed the form with[redacted]; it was clear she was unhappy with my news. She stated that due the fact that I was not moving more than 30 miles away I could not use my orders and I would still be rent responsible until the end of my contract. She also insisted in putting in writing on the bottom of a Move Out Notice that, [redacted] was advised that he is rent responsible until March 1, 2014 or until we re-rent his apartment." The reason I am writing this e-mail is because I do not believe [redacted] is avidly seeking to re-rent my room and I can not afford to pay rent in two locations. I did not plan on leaving before my rental contract ended and I did not plan on obtaining guardianship of my nephew, but I cannot house myself and a 17 year old in a single bedroom. I am hoping that something can be done to release me from my contract.Desired Settlement: I am hoping that something can be done to release me from my contract.

Business

Response:

Good Afternoon,

Review: My daughter a college student lives in the apartment complex and one of the roommates has threaten to beat her because of a mail key. Also a young lady from the town has threaten to do bodily harm to my child. It's so serious that we took out a restraining order on this person. This person still hasn't stop so the judge issued a warrant for her arrest. The judge suggest that my daughter leave the area. I told this to the management and she said she will move my daughter to another building. That's not acceptable because the girl has friends in the complex that will tell where my daughter is staying. But all the [redacted] is concern with is money. There has been other issues from overcharging to apt building repairs taking 4 months to fix. I'm not trying to cheat them I just want my daughter to be safe!Desired Settlement: to be release for the lease without fault or transfer the rest of the lease to the [redacted] complex

Business

Response:

Dear [redacted],

It is always our intent to provide the best customer experience

possible to all of our residents. In regards to the aforementioned complaint,

we understand that the resident is no longer comfortable living in their

apartment due to circumstances outside the control of Independence Place

management. When a resident is no longer content in their living situation, we

do offer different alternatives to fit their needs: transfer to another unit or

submit a 60 day notice to vacate. (She would be rent responsible until

re-rented and we would do our best re-rent as soon as possible.) Neither option

was exercised by the resident.

According to the resident history, there is no record of

this resident being over charged, or any service request taking four months to

be completed.

Unfortunately, we are unable to release the resident from

their lease obligation without fault. The resident has already vacated the

apartment, and it rent responsible until the apartment is re-rented or the

lease end date.

Please let me know if you have any questions or if you need

additional information.

Respectfully,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I've read the response for the apartment complex. This proves to me that [redacted] and her company are not trust worthy. I have [redacted] emails that prove I have reached out to [redacted] about all the issues. She has never told me nor my daughter about moving until I ask to break the lease. I'm contacting headquarters about this matter. There are three other tenants that will be contacting you about the apartment complex and Stacy. This is just the beginning. I'm not a mean person but I believe in being fair and honest. I will not stop until this is resolved fairly.

Regards,