Independence Place

Complaint: [redacted] I am rejecting this response because:The original bill in question was the $amountAfter they sent an email stating the check was not accepted they added a returned check fee, making the new balance $somethingI then sent a second check for the new amountAfter speaking with my bank they Alerted me that the first and the second check were indeed cashedAt that time I called IP and left a message but no one called me back which is not uncommon for the managementI then called my bank and told them to return the second check back to my bank accountAfter that happened they pinned another bill on me for unknown reasons in which I recently paid to avoid any negativity on my credit however, I did not owe this moneyI have printed off copies of all my bank records showing thisI also have copies of the email traffic from their managementRegarding the the bed bugs, the fact that they said they had their exterminator come over to check is completely fabricatedI was home at all times after that waitingI had to sleep in my bath tub to avoid the bites that are shown in the pictures I attachedAlso, I was never contacted, nor was there a letter or email alerting me that the exterminator cameI have doctor notes and pictures of the mattress close up indicating the infestationAlso, the roommates I had agree that no one came to check on the bugs.my third complaint about IP place making.a verbal agreement to me stating they would place me with roommates that were officers in the militaryThey placed me with enlisted soldiers and jeopardized my careerWhen I alerted the staff they did not help nor did they return my callsI have aver my documentation in order and I will take this further if we cannot work this out Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Attached are ledger statements and receipts that detail what was charged to Ms [redacted] ’s account There was never any sort of penalty charges assessed to the account The two payments made total $ The break down is as follows: (processing fee per transaction) + (pet fee) + $(per period of electricity) + (electricity from 6/to 7/2) + (electricity from 7/to 7/31)Also attached is the invoice from the exterminator that shows that the apartment was checked and reported to not have bed bugs.In regards to the roommate matching issue, we attempt to place based on the preferences that were made on the initial application We make every effort to accommodate request based on availability Our apologizes that Ms [redacted] ’s request was not met

This claim was settled last weekThe check was lost in the mail and returned to senderCheck was cut on the 10th [redacted] said that she would remove the claim all together as it was her error, not the error of the companyPlease advise at what we can do to resolve this issueDue to it being handled it fell off our radarKindest Regards, [redacted] Business Manager Independence Place Apartments Watercrest Rd| Killeen, TX Office: 254-519- | Fax: 254-519-IPKilleen.com | Placeproperties.com

According to ourrecords, Ms [redacted] provided two electronic checks The first on July30, 2015, for $ Then a second check for $on July 31, 2015,was submitted and processed This check was ‘returned’ from the bank,however, the amount of $was still due On September 3, 2015,another check for $was submitted and cleared successfully Therewas no Insufficient Funds Fee or Late Fee accessed to the account Currently, the account has a zero balance is and is good standings As it pertains to thepossible bed bug issues, upon being notified by Ms [redacted] that there werepossibly bed bugs in the apartment, we had our professional exterminatingservices inspect the apartment The inspection came back clear and nofurther action was taken There are no reports from other roommates ofany potential bed bug issues in this apartment

According to our records, Ms [redacted] provided two electronicchecks The first on July 30, 2015, for $ Then a second checkfor $on July 31, 2015, was submitted and processed This check was‘returned’ from the bank, however, the amount of $was still due OnSeptember 3, 2015, another check for $was submitted and clearedsuccessfully There was no Insufficient Funds Fee or Late Fee accessed tothe account Currently, the account has a zero balance is and is goodstandings As it pertains to the possible bed bug issues, upon being notifiedby Ms [redacted] that there were possibly bed bugs in the apartment, we had ourprofessional exterminating services inspect the apartment The inspectioncame back clear and no further action was taken There are no reportsfrom other roommates of any potential bed bug issues in this apartment

According to ourrecords, Ms*** provided two electronic checks The first on July30, 2015, for $ Then a second check for $on July 31, 2015,was submitted and processed This check was ‘returned’ from the bank,however, the amount of $was still
due On September 3, 2015,another check for $was submitted and cleared successfully Therewas no Insufficient Funds Fee or Late Fee accessed to the account Currently, the account has a zero balance is and is good standings As it pertains to thepossible bed bug issues, upon being notified by Ms*** that there werepossibly bed bugs in the apartment, we had our professional exterminatingservices inspect the apartment The inspection came back clear and nofurther action was taken There are no reports from other roommates ofany potential bed bug issues in this apartment

We have been able to resolve the issue directly with the customer and able to come to a resolution that was in the best interest of our customer

As of July 5th, this individual was reimbursed for a few items that were not found. Everything else that was in our storage unit was recovered and given to the resident on the same day. I do have on record that we reimbursed her $465 reimbursing rent for the two days as well as reimbursing for any...

personal items that were still missing. We deeply apologize for the inconvenience, but we definitely made sure to reimburse for items as well as rent for the inconvenience and also to replace what was missing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

According to ourrecords, Ms. [redacted] provided two electronic checks.  The first on July30, 2015, for $35.18.  Then a second check for $59.94 on July 31, 2015,was submitted and processed.  This check was ‘returned’ from the bank,however, the amount of $59.94 was still due.  On...

September 3, 2015,another check for $57.99 was submitted and cleared successfully.  Therewas no Insufficient Funds Fee or Late Fee accessed to the account.  Currently, the account has a zero balance is and is good standings.   As it pertains to thepossible bed bug issues, upon being notified by Ms. [redacted] that there werepossibly bed bugs in the apartment, we had our professional exterminatingservices inspect the apartment.  The inspection came back clear and nofurther action was taken.  There are no reports from other roommates ofany potential bed bug issues in this apartment.

According to our records, Ms. [redacted] provided two electronicchecks.  The first on July 30, 2015, for $35.18.  Then a second checkfor $59.94 on July 31, 2015, was submitted and processed.  This check was‘returned’ from the bank, however, the amount of $59.94 was still...

due.  OnSeptember 3, 2015, another check for $57.99 was submitted and clearedsuccessfully.  There was no Insufficient Funds Fee or Late Fee accessed tothe account.   Currently, the account has a zero balance is and is goodstandings.   As it pertains to the possible bed bug issues, upon being notifiedby Ms. [redacted] that there were possibly bed bugs in the apartment, we had ourprofessional exterminating services inspect the apartment.  The inspectioncame back clear and no further action was taken.  There are no reportsfrom other roommates of any potential bed bug issues in this apartment.

Complaint: [redacted]
I am rejecting this response because:Response from business is in fact not towards me, states Ms. [redacted] I am not ms [redacted] and as far as what was stated also does not pertain to me I have no idea what they are talking about
Regards,
[redacted]

Attached are ledger statements and receipts that detail what was charged to Ms. [redacted]’s account.  There was never any sort of penalty charges assessed to the account.  The two payments made total $95.12.  The break down is as follows:  3.90 (1.95 processing fee per transaction) + 20.00 (pet fee) + $7.00 (3.50 per period of electricity) + 29.73 (electricity from 6/3 to 7/2) + 34.49 (electricity from 7/3 to 7/31). Also attached is the invoice from the exterminator that shows that the apartment was checked and reported to not have bed bugs.In regards to the roommate matching issue, we attempt to place based on the preferences that were made on the initial application.  We make every effort to accommodate request based on availability.  Our apologizes that Ms. [redacted]’s request was not met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The attached receipt ledgers are just something this business typed up and falsified. I already had paid the June to July electricity and have the bank statement. Also, I never had a pet and was continuously charged a fee anyways which I told IP many many times but it looks like they were falsely charging me anyways. I called the exterminator listed in that receipt and they have no record of checking my apartment that month for anything. This business is clearly false advertising and taking advantage of Soldiers. They have a sign on the side of their building that says they accommodate Soldiers. How is that the truth when they tell you at the beginning they will room you according to rank and then you move in to find out otherwise after its too late? I will do everything in my power to get this establishment on the blocked list at Fort Hood to protect future Soldiers from being victims. I will also not back down on my case until this is fairly resolved.
Regards,
[redacted]

According to our records, Ms. [redacted] provided two electronicchecks.  The first on July 30, 2015, for $35.18.  Then a second checkfor $59.94 on July 31, 2015, was submitted and processed.  This check was‘returned’ from the bank, however, the amount of $59.94 was still due....

 OnSeptember 3, 2015, another check for $57.99 was submitted and clearedsuccessfully.  There was no Insufficient Funds Fee or Late Fee accessed tothe account.   Currently, the account has a zero balance is and is goodstandings.   As it pertains to the possible bed bug issues, upon being notifiedby Ms. [redacted] that there were possibly bed bugs in the apartment, we had ourprofessional exterminating services inspect the apartment.  The inspectioncame back clear and no further action was taken.  There are no reportsfrom other roommates of any potential bed bug issues in this apartment.

This claim was settled last week. The check was lost in the mail and returned to sender. Check was cut on the 10th. [redacted] said that she would remove the claim all together as it was her error, not the error of the company. Please advise at what we can do to resolve this issue. Due to it being handled it fell off our radar. Kindest Regards, [redacted] Business Manager Independence Place Apartments 5016 Watercrest Rd. | Killeen, TX 76549 Office: 254-519-2200  |  Fax: 254-519-2207 IPKilleen.com  |  Placeproperties.com

Complaint: [redacted]
I am rejecting this response because:The original bill in question was the $35 amount. After they sent an email stating the check was not accepted they added a returned check fee, making the new balance $60 something. I then sent a second check for the new amount. After speaking with my bank they Alerted me that the first and the second check were indeed cashed. At that time I called IP and left a message but no one called me back which is not uncommon for the management. I then called my bank and told them to return the second check back to my bank account. After that happened they pinned another bill on me for unknown reasons in which I recently paid to avoid any negativity on my credit however, I did not owe this money. I have printed off copies of all my bank records showing this. I also have copies of the email traffic from their management. Regarding the the bed bugs, the fact that they said they had their exterminator come over to check is completely fabricated. I was home at all times after that waiting. I had to sleep in my bath tub to avoid the bites that are shown in the pictures I attached. Also, I was never contacted, nor was there a letter or email alerting me that the exterminator came. I have doctor notes and pictures of the mattress close up indicating the infestation. Also, the roommates I had agree that no one came to check on the bugs.my third complaint about IP place making.a verbal agreement to me stating they would place me with roommates that were officers in the military. They placed me with enlisted soldiers and jeopardized my career. When I alerted the staff they did not help nor did they return my calls. I have aver my documentation in order and I will take this further if we cannot work this out.
Regards,
[redacted]