Independent Hospitalists, PLLC

The patient never contacted the business The patient's husband (Joshua) who is also primary insurance holder did I (Joshua) called whoever signed the response today (01/09) to settle the bill and she was unable to assist me (her response stated to call for assistance)She was rude and belligerent and refused to help me She said she was going to have someone call me back in minutes, but never did I provided my home and cell number At this time, I am looking for confirmation of balanced owed via snail mail and want to ensure no late fess, penalties or negative credit bureau reporting have been assessed Additionally, if the business is unable to offer an apology, can they at least explain why and how the payments did not post correctly?

book a trip to Europe and find out the hotel in Paris is in a high crime area but agency refused to relocate us I'm a loyal customer to this agency even though they always have service problems during my tripsBut those are small episodes that I could tolerateThis time I'm totally disappointed and I need to make a complainI just arrived at Paris but I found out that the hotel is in the most dangerous and high-crime area in Paris with area code beginning with I noticed the Chinese embassy had warned tourists and agencies publicly not to stay in this area due to its safty and violent issue, why this agency still arrange customers here ? Don't they know the issues around this area or just simply don't care about the well beings of the tourists? Also the hotel is different from advertising or the itinerary they provided for meSo my question is why they fool customers around and not providing the accurate information for us? If we knew the place we will be living is danger

Good Morning Claudia,I am following up on the additional complaint that Joshua has felt he did not receive the correct response he was looking for when he tried to settle the balance dueLily was able to take his call on 02/09/but was not at a proper location to bring up his account and confirm his questionsShe then forward his message to me verbally asking for me to call him back right away with the phone numbers he providedWhen returning Joshua's call around 2:50pm both numbers went straight to voicemail, in which I did leave a message with my direct phone numberI then followed up with another call at 4:00pm with leaving a message at his home number but was able to contact him on his cellPer Joshua he only wanted to confirm the balance due and have a new statement sent out which was doneThis is all documented in the patients chartAs of today I attempted to reach Joshua on both lines provided leaving a message with my direct number in order to clarify any further concerns regarding the balance due. Thank you for your time.Mikki S.***

book a trip to Europe and find out the hotel in Paris is in a high crime area but agency refused to relocate us
I'm a loyal customer to this agency even though they always have service problems during my tripsBut those are small episodes that I could tolerateThis time I'm totally disappointed and I need to make a complainI just arrived at Paris but I found out that the hotel is in the most dangerous and high-crime area in Paris with area code beginning with I noticed the Chinese embassy had warned tourists and agencies publicly not to stay in this area due to its safty and violent issue, why this agency still arrange customers here ? Don't they know the issues around this area or just simply don't care about the well beings of the tourists? Also the hotel is different from advertising or the itinerary they provided for meSo my question is why they fool customers around and not providing the accurate information for us? If we knew the place we will be living is danger

The tour guide has no license, and is doing it for a summer internshipShe has no experience and is rude to customers
I booked this trip for my family as a private tourThe tour guide is a sophomore in college, and has no license or experience as a tour guideShe is rude to my family members and shows no respect to her clientsShe is unable to communicate or coordinate throughout the whole trip, and delays the schedule of the last day of the trip due to hotel issuesI contacted the company, and they promised to get back to me soonHowever, they never didSo I'm writing to complain about this travel agency and hoping to get a partial refund back

Advertised Tour: Lulutrip northern europe luxury tour
-It claimed to be a small group of or less people, there were people!
-It was advertised for four star hotels, some nights, the place was not even a hotel, dirty bedding, no services after 9PM, in a camping siteDrove around twenty minutes to find the place!
-Multiple problems with the tour busWe had to push the truck door to close and drove around with the back door partially open
Just DO NOT buy this services and avoid the scam

I called the agency to book a trip for my parents on 6/14/The lady who picked up the phone helped to successfully charged my credit card for $800+ USD and she said she already helped me to register for an accountI waited two days for the email conformation, nothing cameI tried to login into my account, webside shows email not registered
What a suck *** service! And my parents' trip is early tomorrow morningThey require we show confirmation email to get on the busI have been calling them for one hour, no one picked up the phoneNow what I can do is to prey

Dear Revdex.com representative,Please note we are not members of the Revdex.com.  However, we will respond to this correspondence per your request.  The customer/patient contacted us to inquire about his payment.  At the time the patient called, the payment had not been posted to the account and we...

asked the patient to email proof of payment.  As soon as we received this documentation, we posted the payment to his account.  The patient is requesting an adjustment. Please note we are unable to provide any billing adjustments as the balance on the account is due to the insurance benefits and coinsurance which we have to follow by law.  Due to the nature of our business, we do not have a purchase price as stated int he complaint of $116.64, the disputed amount of $38.30 is the payment amount the patient made, which has been applied to his account. According to Revdex.com, [redacted]=3, the Revdex.com does not handle complaints that involve seeking an apology. The patient/customer’s concerns were addressed when the patient contacted us.  Therefore, we believe the matter was resolved directly with the patient and the complaint was unnecessary. If the patient would like to discuss the account further, we will gladly review his account and apologize for any inconveniences.Thank you.Liliana P[redacted]Office [redacted]Independent Hospitalists, PLLC[redacted]

Dear Revdex.com representative,Please note we are not members of the Revdex.com.  However, we will respond to this correspondence per your request.  The customer/patient contacted us to inquire about his payment.  At the time the patient called, the payment had not been posted to the...

account and we asked the patient to email proof of payment.  As soon as we received this documentation, we posted the payment to his account.  The patient is requesting an adjustment. Please note we are unable to provide any billing adjustments as the balance on the account is due to the insurance benefits and coinsurance which we have to follow by law.  Due to the nature of our business, we do not have a purchase price as stated int he complaint of $116.64, the disputed amount of $38.30 is the payment amount the patient made, which has been applied to his account. According to Revdex.com, [redacted]=3, the Revdex.com does not handle complaints that involve seeking an apology. The patient/customer’s concerns were addressed when the patient contacted us.  Therefore, we believe the matter was resolved directly with the patient and the complaint was unnecessary. If the patient would like to discuss the account further, we will gladly review his account and apologize for any inconveniences.Thank you.Liliana P[redacted]Office [redacted]Independent Hospitalists, PLLC[redacted]

Good Morning Claudia,
I am following up on the additional complaint that Joshua has felt he did not receive the correct response he was looking for when he tried to settle the balance due. Lily was able to take his call on 02/09/2016 but was not at a proper location to bring up his account and confirm his questions. She then forward his message to me verbally asking for me to call him back right away with the 2 phone numbers he provided. When returning Joshua's call around 2:50pm both numbers went straight to voicemail, in which I did leave a message with my direct phone number. I then followed up with another call at 4:00pm with leaving a message at his home number but was able to contact him on his cell. Per Joshua he only wanted to confirm the balance due and have a new statement sent out which was done. This is all documented in the patients chart. As of today I attempted to reach Joshua on both lines provided leaving a message with my direct number in order to clarify any further concerns regarding the balance due. 
Thank you for your time.
Mikki S.

The patient never contacted the business.  The patient's husband (Joshua) who is also primary insurance holder did.  I (Joshua) called whoever signed the response today (01/09) to settle the bill and she was unable to assist me (her response stated to call for assistance). She was rude and belligerent and refused to help me.    She said she was going to have someone call me back in 5 minutes, but never did.  I provided my home and cell number.  At this time, I am looking for confirmation of balanced owed via snail mail and want to ensure no late fess, penalties or negative credit bureau reporting have been assessed  Additionally, if the business is unable to offer an apology, can they at least explain why and how the payments did not post correctly?