Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI met with Heather C [redacted] this afternoon and am satisfied that the issue I have is being dealt with appropriately They have both of the rings in question and will replace the one lost diamond, repair the claws on the first ring where diamond was replaced by another jeweler, and come up with some kind of compensation via gift card for the cost of replacing the big diamond We will not meet again until the last week in August (29-31) when I will pick up my rings and she has come up with a resonable amount of compensation based on the size of the diamond Sincerely, [redacted]
***,
Thank you for taking the time to share your recent experience in our storeI have reviewed your profile in our system and your history does not seem to match the information that you have provided to the Revdex.com
I would like to book an appointment with you
in the store so that we can review the history of the ring and come to a positive solutionPlease contact me today at the store to book a date and timeThe store number is ***
Thank you,
Heather C***
General Manager
Independent Jewellers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I met with Heather C[redacted] this afternoon and am satisfied that the issue I have is being dealt with appropriately. They have both of the rings in question and will replace the one lost diamond, repair the claws on the first ring where diamond was replaced by another jeweler, and come up with some kind of compensation via gift card for the cost of replacing the big diamond.
We will not meet again until the last week in August (29-31) when I will pick up my rings and she has come up with a resonable amount of compensation based on the size of the diamond.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI met with Heather C [redacted] this afternoon and am satisfied that the issue I have is being dealt with appropriately They have both of the rings in question and will replace the one lost diamond, repair the claws on the first ring where diamond was replaced by another jeweler, and come up with some kind of compensation via gift card for the cost of replacing the big diamond We will not meet again until the last week in August (29-31) when I will pick up my rings and she has come up with a resonable amount of compensation based on the size of the diamond Sincerely, [redacted]
***,
Thank you for taking the time to share your recent experience in our storeI have reviewed your profile in our system and your history does not seem to match the information that you have provided to the Revdex.com
I would like to book an appointment with you
in the store so that we can review the history of the ring and come to a positive solutionPlease contact me today at the store to book a date and timeThe store number is ***
Thank you,
Heather C***
General Manager
Independent Jewellers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I met with Heather C[redacted] this afternoon and am satisfied that the issue I have is being dealt with appropriately. They have both of the rings in question and will replace the one lost diamond, repair the claws on the first ring where diamond was replaced by another jeweler, and come up with some kind of compensation via gift card for the cost of replacing the big diamond.
We will not meet again until the last week in August (29-31) when I will pick up my rings and she has come up with a resonable amount of compensation based on the size of the diamond.
Sincerely,
[redacted]