Independent Living Products, Inc.

I apologize that you did not notice on the website that the item was only in a inch optionUnfortunately we were unaware of an inch option at the time of order and were not made aware until you called asking for a different size - ActiveForever had to contact the manufacturer to obtain the
information for the larger seatPer our return policy and cancellation information listed on the web site ActiveForever is not financially responsible to ship back a product that is not defective or damaged. https://www.activeforever.com/t/ReturnPolicy ActiveForever processed the cancellation of the 2nd chair the day you advised you no longer wanted itIt can take up to business days for a refund to reflect - we have not made any other charges to your account as that order was cancelled and the original order was refunded for the itemAttached are both confirmations receipts of the two refundsIf you have not received the refund back we highly advise that you contact your bank as we do not have access to their information

Thank you for your message and bringing this to my attentionI do see that we shipped to the address that was entered and it was deliveredI apologize that the address that was entered is not the correct address ( I see it is missing a * in the street number)Mistakes happen and I do apologize
for any inconvenience.With this said, since we now have movement that the package is being return to us I will go ahead and process the refund ahead of scheduleI hope you have a great day

Thank you for your message. I apologize but that is not the correct order number, I have also looked in our system under your name, email address and phone number and I have no orders for youCan you please call me directly so we can look into this issue for youMy direct line is
*** my name is Jenna and I am the customer service manager. Thank you for your time

Your Return Authorization has been processed - Please return the item in original packaging to:    ActiveForever [redacted] Peoria, AZ [redacted] RMA [redacted]   Please return the item in the original box together with the manual if applicable. ActiveForever does not cover...

the cost of return shipping and recommends that you return the items to the address above in a track-able fashion or with insurance so you will have recourse if the package is lost or damaged in transit. The RMA number must be written very clearly on your shipping label on the outside of your shipping box, not on the box itself. Once the products you ship back are confirmed received, in like-new condition, unused, with all the original packaging, a refund will be applied to your account. This RMA number will expire after 7 days and cannot be renewed.  Please anticipate a 2 week turn around to receive credit to your account.   If you have any questions please feel free to give us a call @ [redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

ActiveForever apologizes for the delay in the order. This item is still on back order with our warehouse. With your message we have cancelled and refunded the order in full. If you wish to replace the order when the item is available please give us a call and we will take care of your order.

Thank you for bringing this to our attention. I apologize for the issues you have had with the [redacted] Deluxe Swivel Seat. Unfortunately the item only has a 30 day manufacturer warranty on this item. ActiveForever is not liable for returns or warranty after the manufacturer warranty for the...

item. I apologize that you were ill and unable to contact us however we do not have a system that would even allow for a transaction to be refunded in November for a transaction that old. I have two options that I can provide for you as a courtesy, I can process a store credit for $27.96 or I can send you a replacement unit but it would be the same unit.

Please be advised that Brian In[redacted] have placed an online order for the amount of $44.14 on April 29th. Due to a fact that product was on a back order, customer requested to cancel an order and issue full refund. On May 24th order was cancelled and full refund in the amount of $44.14 was...

issued back to his VISA card ending with [redacted]Please see Original receipt and Refund receipt attached.Please let me know if you need any additional information on this claim.Thank you very much for your assistance. ** Please see attached receipt and refund.  Anna A[redacted]Forever Active

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]  Jenna, I tried to call you at 6:00 p.m. e.s.t and received no answer.  I will be back in my office on Monday after, the holiday and will try again, to call.  the number I am trying is [redacted]  My personal cell phone number  is [redacted]  my order numbe,r per email response, from active forever is [redacted]  I hope to get this problem resolved soon.  thank you for your response.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I select the option of being given a store credit in the amount stated.
Regards,
[redacted]