Independent Mobility

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We can not be held responsible for repairs to equipment when the manufacturer goes out of business and parts are not availableWe tried to have different machinists make the parts but they draged there feet and did not come through We were lucky to stumble on an obscure vendor who could provide the part We called the client and scheduled the repair for Monday, 5/29/15, weather permiting[redacted]

We have explored every option for replacing the platform lifting nut. We found a machinest who claims to make a lifting nut but iut would be a side job done were he works on his own time. It is hard to contact this fellow since he does not have a cell phone. We we slow in
returning calls because we had no new good news. I will have *** call today to explain the situation.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This note is regarding complaint #***. I did not accept or reject Independent Mobility’s solution, because there was no solution. *** *** did finally call around April 29th and said that he was contacting the machinist at the end of that week and would call us at the beginning of the next. We are now weeks past that date, and have received no further call. Last week, I left a message on ***’s phone, still nothing. OH, and by the way, I left a message with the Revdex.com to call me and no one did. I’d appreciate a return email and a reopening of the complaint, and a follow up with *** or *** ***.*** ***
Regards,
*** ***

My name is Mary W[redacted], I was the person working with [redacted] on the buy back.  Independent Mobility offers this program as a courtesy to our customers.  I'm not exactly sure when she started calling about picking up the lifts but when we are busy servicing customers that have...

lifts that are not working and they are not able to walk steps, that is our priority not buy backs. We made arrangements to pick up the lifts on March 1 2017 which we did, the technician did not have a check in hand, for the owner of the business is the only one that can issue checks and he was not available.  They contacted us a few times for the check, I told them I would look into it.  The final call [redacted] made to the office I told her the check was mailed and provided her with check number [redacted] dated 04/06/2017.  She was doubtful at that time that we may not have mailed it.  I told her if she didn't receive the check within the next few days to contact us.  We never heard back from her.  We cannot control the US Postal Service nor can we correct a problem if she didn't inform us.  She chose to take it one step further.I will have Sylvester check bank records upon his return to see if there is a cancelled check.  After being in business for 30 plus years Independent Mobility is not in business to take advantage of people in any way shape or form.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We can not be held responsible for repairs to equipment when the manufacturer goes out of business and parts are not available.. We tried to have 2 different machinists make the parts but they draged there feet and did not come through.  We were lucky to stumble on an obscure vendor who could provide the part.  We called the client and scheduled the repair for Monday, 5/29/15, weather permiting.[redacted]

Review: A little over five years ago we purchased a porch lift for over $10,000. At that time the vendor told us the lift should last at least 10 years. At various times we have had problems with the lift, but the vendor has fixed them. In November of 2014, the lift suddenly stopped and would not go at all. The repair man, [redacted], advised us that a bearing had broken. He claimed this was a rare occurrence. He also said that the manufacturer had gone out of business two years before and had stop making parts a year before. He said he would try to find a part in his shop and would attempt to have the lift repaired by Christmas. We never got another call from from [redacted] or from [redacted], the owner. We called and were told that the part hadn't been found yet, but that [redacted] was still looking for it. Weeks passed and no further update. Subsequently, my husband checked out other possible solutions. He called [redacted] again to have [redacted] call us. He never did. We waited to call back until the weather improved. We called again and explained that we might have a solution, but that my husband needed to talk to [redacted]. at that point, [redacted] told my husband that they had several people with the same problem. My husband asked him to have [redacted] call us to discuss my husband's suggestion. No call. I called [redacted] directly, and left a message for him to call us. Still no call.Desired Settlement: We need [redacted] to come here and take down the lift so that he and my husband can look at the problem and find a solution. Ideally, [redacted] will have a part and just fix the lift. This lift is the only way my quadriplegic son can get into our house.

Business

Response:

We have explored every option for replacing the platform lifting nut. We found a machinest who claims to make a lifting nut but iut would be a side job done were he works on his own time. It is hard to contact this fellow since he does not have a cell phone. We we slow in returning calls because we had no new good news. I will have [redacted] call today to explain the situation.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This note is regarding complaint #[redacted]. I did not accept or reject Independent Mobility’s solution, because there was no solution. [redacted] did finally call around April 29th and said that he was contacting the machinist at the end of that week and would call us at the beginning of the next. We are now 2 weeks past that date, and have received no further call. Last week, I left a message on [redacted]’s phone, still nothing. OH, and by the way, I left a message with the Revdex.com to call me and no one did.

Review: Despite repeated contacts, Independent Mobility has not completed service on our unit. In fact, I had to contact them three weeks running to get them here at all, all the while listening to comments like "You are so far away", when Pittsburgh is not terribly far and the company website says it takes pride in servicing as far away as Ohio and West Virginia. No time of service window was ever given. They never called us. When they did come finally, our penultimate contact, the owner's son got the chair partially fixed -blaming us for it not working - and said he would be back the next day to finish. He never showed, never called, nothing. I then called his father, the owner of the company after a couple of days and was told they would be there that day. Again, no contact, no cancellation courtesy, nothing. Every business I have dealt with gives you a service window and if it changes, lets one know what is changing and why. We should not have to call again and again.Desired Settlement: To call and schedule a service call in return for the four calls I have already made, promising immediate service. We were told "we have 5 people ahead of you"; actually, we started this repair 8 months back and went out of town before they could finish, so we should be at the start of the line and not constantly put down. They accepted the $16,000 to put in the lift and were willing to service it; honor the agreement.

Business

Response:

First, the cost of the lift was $11,000.00 and not $16,000.00. Second, they did not pay for the lift, th VA paid for the lift. Third, the lift was installed for [redacted] and not his wife. In most cases when the vetran passes on the lift is removed.

There complaint is about a lack of communicatio on our part. There location is 118 miles from Pittsburgh. Service is an all day event in that the travel is 3 1/2 hours one way. We can do 8 local services in that time period. The way service is handled is that the tech leaves our office but does not return the same day. The next day I might be out of the office and not get a chance to talk to the tech. Our employees would never promise a return on the next day because I schedule the appointments. We serviced the lift on 4 occasions, 4/15/13, 5,7/13, 12/13, and once in September 2014. We billed them a total of $95.00 for all 4 services. The lift was installed March 26, 2012. The warranty on labor is 1 year. Every time we service the lift we lose $175.00. If the are so dissatisfide with our company I would hope they call another company and see how soon they get there and what they will be charged.

Consumer

Response: