Independent Mortgage Services

Initial Business Response /* (1000, 5, 2016/07/25) */
Contact Name and Title: TIM / SHOP MANAGER
Contact Phone: XXX-XXX-XXXX
TO WHOM IT MAY CONCERN,
I FEEL I SHOULD START BY STATING THAT SAID VEHICLE WAS NOT "DROPPED OFF BY THE CUSTOMER" IT WAS IN FACT TOWED IN TO OUR FACILITY BECAUSE OF THE...

OVERWHELMING BANGING AND KNOCKING THAT THE ENGINE WAS MAKING, THE CUSTOMER WAS ADVISED THAT THE REPAIR ON THE TIMING CHAINS WOULD BE AROUND TWO GRAND, I SPOKE WITH THE HUSBAND ON SEVERAL OCCASSION AND ALL WAS FINE, OR AT LEAST I FELT AS IF THEY WERE. THE TIMING KIT THAT THIS OLDER VEHICLE NEEDED WAS IN FACT ON NATIONAL BACK ORDER SO IT DID TAKE MORE TIME THAN EXPECTED TO GET THE PARTS IN HAND. WHICH THIS WAS ALSO TOLD TO THE HUSBAND. AFTER ABOUT WEEK THREE I WAS GREETED IN OUR FRONT LOT BY A LESS THAN NICE LADY, I HONESTLY HAVE NO IDEA WHO SHE WAS BUT SHE WAS VERY HATEFUL RUDE AND DISRESPECTFUL TO MYSELF AND MY EMPLOYEE. THIS WAS ON A SUNDAY (SHOP IS CLOSED) SHE WAS MAKING DEMANDS TO BE LET IN THE BUILDING TO SEE THE VEHICLE, SO NO BODY HAS SEEN THE VEHICLE YET TO KNOW WHAT HAD OR HAD NOT BEEN TOUCHED. THE FOLLOWING MONDAY WE COMPLETED THE ENGINE TEAR DOWN AND FOUND A LOT MORE DAMAGE THAN ANY OF US HAD PRESUMED WED SEE. I OF COURSE CONTACTED THE HUSBAND AND ADVISED THEM THAT WITH SUCH A LARGE REPAIR BILL I WOULD NOT RECOMMEND TO DO THE REPAIR ON THIS ENGINE, TOO MUCH AT STAKE. THEY REQUESTED THAT I PUT THE ENGINE BACK IN THE CAR INTO ORIGINAL CONDITION, I OFFERED TO DO THIS BUT ADVISED THE CUSTOMER THAT THEY WOULD BE CHARGED FEES FOR LABOR INVOLVED ALREADY. 1650 IS THE ORIGINAL LABOR COST, I AGREED TO LET THE CAR GO FOR 400 DOLLARS THE WAY IT WAS AND ANOTHER HUNDRED IF THEY WANTED THE ENGINE PUT BACK TOGETHER. VERY REASONABLE CONSIDERING THE DAMAGE TO THIS VEHICLE WAS OF NO FAULT OF OURS. WHAT WE HAVE IS CLEARLY SOMEBODY WHO DOESNT SEE THE WORK WE HAVE PUT IN ALREADY AND ALSO DONT SEE THE VALUE OF THE ESTIMATE THEY WERE OFFERED. CUSTOMER HAS BEEN CONTACTED AND I WAS WAITING FOR ONE OF THEM TO COME IN AND PAY THE 400 BEFORE WE PUT THE ENGINE BACK TOGETHER. WE HAVE ALREADY LOST ENOUGH FROM BEING THE NICE GUY. ANY MORE QUESTIONS FEEL FREE TO CONTACT ME ANYTIME.