Independent Power LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11943747, and find that this resolution is satisfactory to me Regards, B [redacted]

On the date of July 11, 2015, F* Martin came into CJ Wilson Mazda of Wilson and purchased a Dodge Magnum with 85,miles on the carF* was sold the car as is, since there were no warranties left on the carWhile in finance F*
was offered a choice of different options in regards to warrantyF* refused, even signing stating that he is refuse any type of warranty on his Pre-Owned purchase F* came back to CJ Wilson Mazda of Ventura on 9-21-2015, months later stating that he hears a loud engine noise when starting and the car stallsWe sent the vehicle to a Dodge dealership(Crown Dodge) where the diagnoses was made that the engine would need to be replacedCrown Dodge quoted the repair job to be over $10, F* then contacted both my Service Manager and myself, to see what we can do to help his situation We (both my Service Manager and myself) met with F* and gave him the option of us (CJ Wilson Mazda of Ventura) installing a used engine and half the cost and offering a payment plan if he did the repair through usF* let us know he would get back to us to make his decision We have not heard back from F* in over weeks, until this morning when I received the complaint through Revdex.com We at CJ Wilson Mazda pride ourselves in going above and beyond for our customersI believe we did so in offering a 50% price difference then what another dealer was, by offering a used engine option I can fully understand that F* in being upset on what has happened, but to not be truthful and state that we did not care for his situation is incorrect

On the date of July 11, 2015, F* Martin came into CJ Wilson Mazda of Wilson and purchased a Dodge Magnum with 85,miles on the carF* was sold the car as is, since there were no warranties left on the carWhile in finance F*
was offered a choice of different options in regards to warrantyF* refused, even signing stating that he is refuse any type of warranty on his Pre-Owned purchase F* came back to CJ Wilson Mazda of Ventura on 9-21-2015, months later stating that he hears a loud engine noise when starting and the car stallsWe sent the vehicle to a Dodge dealership(Crown Dodge) where the diagnoses was made that the engine would need to be replacedCrown Dodge quoted the repair job to be over $10, F* then contacted both my Service Manager and myself, to see what we can do to help his situation We (both my Service Manager and myself) met with F* and gave him the option of us (CJ Wilson Mazda of Ventura) installing a used engine and half the cost and offering a payment plan if he did the repair through usF* let us know he would get back to us to make his decision We have not heard back from F* in over weeks, until this morning when I received the complaint through Revdex.com We at CJ Wilson Mazda pride ourselves in going above and beyond for our customersI believe we did so in offering a 50% price difference then what another dealer was, by offering a used engine option I can fully understand that F* in being upset on what has happened, but to not be truthful and state that we did not care for his situation is incorrect

Never received a letter from the customer, but will give a call today regarding this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11943747, and find that this resolution is satisfactory to me
Regards,
B*** ***

? ? ? ? ? ? Any vehicle that come through our Service Department, with an issue is charged a $diagnostic feeOn the August 10th A*** Barahona came in stating that when his car is sitting at an idle, the vehicle dies and needs to be restartedWe informed him that
a $fee would be charged for our tech, to look at the car to determine the causeWe also informed A*** of recalls that need to be done to his carWhile doing the diag on the vehicle it was determined to be the Mass Air Flow Sensor that was not working properlyA*** declined the serviceA*** was also informed that his brake pads were measured at 1mm, which is the lowest possibleA*** also declined the serviceBased on the work A*** had done at another shop of the Osensor replacedThe Osensor is and exhaust issue and has nothing to do with a vehicle dying while sitting at idle position? ? ?

Never received a letter from the customer, but will give a call today regarding this.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11943747, and find that this resolution is satisfactory to me.
Regards,
B[redacted]