Independent Survey Initiative

Complaint: [redacted] I am rejecting this response because: I would like to clarify some of the information submitted by [redacted] Motors Mr [redacted] states that I negotiated for a really good price on this Ford truck The price I paid for the truck was $14,cash money I made the decision to purchase the vehicle because the seller, [redacted] ***, told me that his mechanic had already checked the truck out and that there were NO problems with the truckI took the truck out for a test drive and didn't have any problems with the truck The next day I did not drive the truck because I was waiting for my insurance company to send me my proof of insurance cards After receiving my insurance cards, I attempted to take the truck on a longer drive to make sure it was in good condition I headed to Dallas and did not get any further than Hillsboro before having to turn around to bring the truck back in I headed to a mechanic that I trusted to check the vehicle out I did not want to take the vehicle back to [redacted] Motors since I did not think I could trust them since Mr [redacted] had already told me that his mechanic had already checked the truck and the truck was in "great" condition I wanted to have an independent check it out and let me know what he thought Not only did the mechanic check it out He did what I believe [redacted] Motors did which was reset the computer, which allowed the truck to operate for a few miles without failingHowever, after the mechanic reset the computer and drove it for a while the truck failed again, which led the mechanic to take it to the FORD delearship for them to put in on their machine The dealership was suppose to reprogram the computer in the truck.My wife had already called and spoke with someone at the Ford dealership and was informed that if reprogramming the computer of the truck did NOT fix the problem, that the cost to repair would be more than $3,for them to repair it because they would have to remove the whole cab of the truck to get to the part that would need to be repaired We waited for more than a week to hear back from FORD The mechanic that we had entrusted with th vehicle went and picked the truck up He had to purchase the part for the truck The parts cost between $900-1,dollars[redacted] Motors is acting as if I created all of these problems with the truck The only thing that I did was trust them and spend a lot of money for a truck that I thought was in good working condition, after being told by [redacted] that his mechanic had already checked the truck out I admit that I did not feel that I could trust them with the repairs, if their mechanic had missed a major issue like the one that was now causing me problemsI believed that I was looking out for my investment When I asked [redacted] Motors to split the cost of the repairs with me, I thought that it was a fair request I did not ask them to pay the whole $2,500.00, I ONLY asked them to split the cost of the repairs The $that was given was in NO way fair or in good faith I regret that [redacted] Motors hasn't shown more concern or compassion regarding the troubles that I have experienced doing business with them Regards, [redacted]

10/28/ [redacted] Motor Company [redacted] Dear Sir, On September 17, [redacted] purchased a F-Vin: [redacted] The truck had 182,miles on the odometerMr [redacted] negotiated for an extremely good price and the vehicle was sold AS-ISMr [redacted] understood the conditions of the saleEnclosed you will find the buyers guide that he signed in two placesOn OctMr [redacted] contacted [redacted] by phone and informed him of the repairs he made to the vehicle he purchased on Sept [redacted] Motor Company was never informed of any problems or repairs prior to the OctdateMr [redacted] demanded that one half of his dollar repair be paid by [redacted] Motor CompanyWhen Mr [redacted] was asked about the repair order—he produced a hand written repair bill that did not denote any specific repairs just a balance of Had [redacted] Motor Company been informed of any specific issues before repairs had been made, we would have insured that Mr [redacted] had the most efficient and cost effective remedyBecause price and negotiations cannot be reflected accurately, [redacted] Motor Company reflected all agreements in writing with Mr [redacted] Enclosed you will find copies of the paperwork signed by both partiesIt is unfortunate that [redacted] Motor Company did not have the opportunity to help Mr [redacted] Thank you for yourtime in this matterSincerely, [redacted] Motor Company [redacted] ***

Complaint: [redacted]
I am rejecting this response because: I would like to clarify some of the information submitted by [redacted] Motors.  Mr. [redacted] states that I negotiated for a really good price on this 2008 Ford truck.  The price I paid for the truck was $14,000.00 cash money.  I made the decision to purchase the vehicle because the seller, [redacted], told me that his mechanic had already checked the truck out and that there were NO problems with the truck. I took the truck out for a test drive and didn't have any problems with the truck.  The next day I did not drive the truck because I was waiting for my insurance company to send me my proof of insurance cards.  After receiving my insurance cards, I attempted to take the truck on a longer drive to make sure it was in good condition.  I headed to Dallas and did not get any further than Hillsboro before having to turn around to bring the truck back in.  I headed to a mechanic that I trusted to check the vehicle out.  I did not want to take the vehicle back to [redacted] Motors since I did not think I could trust them since Mr. [redacted] had already told me that his mechanic had already checked the truck and the truck was in "great" condition.  I wanted to have an independent check it out and let me know what he thought.  Not only did the mechanic check it out.  He did what I believe [redacted] Motors did which was reset the computer, which allowed the truck to operate for a few miles without failing. However, after the mechanic reset the computer and drove it for a while the truck failed again, which led the mechanic to take it to the FORD delearship for them to put in on their machine.  The dealership was suppose to reprogram the computer in the truck.My wife had already called and spoke with someone at the Ford dealership and was informed that if reprogramming the computer of the truck did NOT fix the problem, that the cost to repair would be more than $3,000.00 for them to repair it because they would have to remove the whole cab of the truck to get to the part that would need to be repaired.  We waited for more than a week to hear back from FORD.  The mechanic that we had entrusted with th vehicle went and picked the truck up.  He had to purchase the part for the truck.  The parts cost between $900-1,000.00 dollars.[redacted] Motors is acting as if I created all of these problems with the truck.  The only thing that I did was trust them and spend a lot of money for a truck that I thought was in good working condition, after being told by [redacted] that his mechanic had already checked the truck out.  I admit that I did not feel that I could trust them with the repairs, if their mechanic had missed a major issue like the one that was now causing me problems. I believed that I was looking out for my investment.  When I asked [redacted] Motors to split the cost of the repairs with me, I thought that it was a fair request.  I did not ask them to pay the whole $2,500.00, I ONLY asked them to split the cost of the repairs.  The $300.00 that was given was in NO way fair or in good faith.  I regret that [redacted] Motors hasn't shown  more concern or compassion regarding the troubles that I have experienced doing business with them.
Regards,
[redacted]

10/28/2015 [redacted] Motor Company [redacted]
[redacted]
[redacted] Dear Sir, On September 17, 2015 [redacted] purchased a 2008 F-250 Vin: [redacted]. The truck had 182,482 miles on the odometer. Mr. [redacted] negotiated for an extremely good price and the vehicle was...

sold AS-IS. Mr. [redacted] understood the conditions of the sale. Enclosed you will find the AS-IS buyers guide that he signed in two places. On Oct. 12 Mr. [redacted] contacted [redacted] by phone and informed him of the repairs he made to the vehicle he purchased on Sept. 17. [redacted] Motor Company was never informed of any problems or repairs prior to the Oct. 12 date. Mr. [redacted] demanded that one half of his 2500.03 dollar repair be paid by [redacted] Motor Company. When Mr. [redacted] was asked about the repair order—he produced a hand written repair bill that did not denote any specific repairs just a balance of 2500.00. Had [redacted] Motor Company been informed of any specific issues before repairs had been made, we would have insured that Mr. [redacted] had the most efficient and cost effective remedy. Because price and negotiations cannot be reflected accurately, [redacted] Motor Company reflected all agreements in writing with Mr. [redacted]. Enclosed you will find copies of the paperwork signed by both parties. It is unfortunate that [redacted] Motor Company did not have the opportunity to help Mr. [redacted]. Thank you for yourtime in this matter. Sincerely, [redacted] Motor Company [redacted]