Complaint: [redacted] I am rejecting this response because: [redacted] wrote on the receipt that he will supply and deliver the valve body and I doesn't say for anything extra so he needs to do what he said he would on the receipt because he didn't say for an extra charge I have attached a picture of the receipt he wrote me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I attempted to use Independent Transmissions warranty and was deniedI will not tolerate any such behavior nor the rude actions and unprofessional manner of ***Not my problem, the problem is yours to rectifyThe damages are due to be paid to [redacted] in full to cover my out of pocket expense due to your shops poor workmanship and dishonoring your warranty$is the amount due Sincerely, [redacted] ***
1st matter of business; the client was given ample time to inspect the unit in full before making a decision of whether to buy or no notI also told him it's an incomplete unit that normally sells for about $but since its incomplete I'm selling it as a partially rebuilt core that definitely needs some attentionHer agreed based on this and his personal inspectionMake a long storyshort...I found a good rebuilt valve body that will cost me $out of pocketIf he'll cover $of that at time off delivery I'll how pick it up and deliver it this afternoon
The written and signed warranty clearly states "HOW TO OBTAIN SERVICE: instructions; Always take the car back to the original wwarrantor shop! This must be done at your own expenseThe warrantor shop is not responsible for towing, shipping or any of subsequent costs [related to] transporting the vehicle to the warrantor shop." As much as we would want never to have any problems arise from a defect in our parts or workmanship, the hard reality is that sometimes even the best techs make mistakesOtherwise, if we were completely flawless in the execution of each and every job we do here there'd be no need for a limited liability warranty on the repairs made just in case there's a defect or error in the parts we supply or labor we complete Had the car been brought back to the original wwarrantor shop we would have fixed the above named (alleged and/or suspected) defects in our parts or labor absolutely free of charge as we do with all legitimate warranty claimsAt this time we do apologize for any inconvenience you've suffered and can offer a free trans service on the car of your choosing up to $+ taxes and fluids (which covers most makes and models)We hope this will resolve this complaint satisfactory as a way of compromise
Well, the customer very clearly signed a legally binding contract which not only obligates us (the S-corporation)to being legally responsible to fix any defective parts, labor, or fluid, but also OBLIGATES you the consumer to always bring the vehicle back to the original warrantor (not to some other shop then expect us to pay for them to do what ever work they deem necessary) as a matter of fact that actually renders your warranty null and void
Complaint: [redacted] I am rejecting this response because: See attached for in-depth details of the communications or lack of If needed I have a copy of their written quote and receipt for deposit Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ The customer ran the transmission low on fluid when the warranty and invoice both very clearly state that "it is the customers responsibility to be aware of leaks and get them taken care of before a melt down occurs." If the vehicle had left for months there's no way that the unit would have lasted that long without serious damageIt would only take a very short time for that damage to occur so we can only base our decision on the facts not what if? Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) There were no leaks and [redacted] was very rude and told me "It was not his responsibility to teach me how to maintain my car"My transmission never leaked and his customer service skills are terribleI ended up buying a new car but I still feel that he offered no help and made me feel really stupid by the way he spoke with meYou can talk to any mechanic and they will tell you that the transmission fluid will not be low unless there was a leak and or not properly filledSo no I am not happy with this responseThere are no "what ifs" there is just bad businessI can show you pictures of my parking spot and service records that show no problems with my transmission Final Business Response / [redacted] (1000, 22, 2015/10/02) */ In final response to the last repeat complaintFor the final time I'm going to once again repeat the same info Our Units are usually covered by a month or 24,mile warranty on any defective parts or labor furnished by independent transmissions of Co IncThis limited liability warranty ceases to offer free repairs when the driver of the vehicle fails to operate the repaired transmission with it full of fluid The primary reason why we cannot accept that (as the owner of this vehicle so confidently states) perhaps our technician somehow simply forgot to put ATF(auto Trans Fluid) back into the trans after performing a R&R ( Remove & Replace) and overhaul is due to the simple fact that the vehicle could have never pulled out of shop had it not been filled with ATF Furthermore, even if by some strange or unusual stroke of the imagination the trans wasn't filled but instead had been filled until it was qts low of ATF then given to the customer still qts low of ATF there is no way it Could have gone nearly 20,miles being that low on ATFIt would not have made it even close to a fraction of that amount before developing internal failure due to being low on fluid We are sincerely sorry for this unfortunate situation but there's nothing we can do since it was not damaged due to a defect in our parts or workmanship
Complaint: [redacted] I am rejecting this response because: [redacted] wrote on the receipt that he will supply and deliver the valve body and I doesn't say for anything extra so he needs to do what he said he would on the receipt because he didn't say for an extra charge I have attached a picture of the receipt he wrote me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I attempted to use Independent Transmissions warranty and was deniedI will not tolerate any such behavior nor the rude actions and unprofessional manner of ***Not my problem, the problem is yours to rectifyThe damages are due to be paid to [redacted] in full to cover my out of pocket expense due to your shops poor workmanship and dishonoring your warranty$is the amount due Sincerely, [redacted] ***
1st matter of business; the client was given ample time to inspect the unit in full before making a decision of whether to buy or no notI also told him it's an incomplete unit that normally sells for about $but since its incomplete I'm selling it as a partially rebuilt core that definitely needs some attentionHer agreed based on this and his personal inspectionMake a long storyshort...I found a good rebuilt valve body that will cost me $out of pocketIf he'll cover $of that at time off delivery I'll how pick it up and deliver it this afternoon
The written and signed warranty clearly states "HOW TO OBTAIN SERVICE: instructions; Always take the car back to the original wwarrantor shop! This must be done at your own expenseThe warrantor shop is not responsible for towing, shipping or any of subsequent costs [related to] transporting the vehicle to the warrantor shop." As much as we would want never to have any problems arise from a defect in our parts or workmanship, the hard reality is that sometimes even the best techs make mistakesOtherwise, if we were completely flawless in the execution of each and every job we do here there'd be no need for a limited liability warranty on the repairs made just in case there's a defect or error in the parts we supply or labor we complete Had the car been brought back to the original wwarrantor shop we would have fixed the above named (alleged and/or suspected) defects in our parts or labor absolutely free of charge as we do with all legitimate warranty claimsAt this time we do apologize for any inconvenience you've suffered and can offer a free trans service on the car of your choosing up to $+ taxes and fluids (which covers most makes and models)We hope this will resolve this complaint satisfactory as a way of compromise
Well, the customer very clearly signed a legally binding contract which not only obligates us (the S-corporation)to being legally responsible to fix any defective parts, labor, or fluid, but also OBLIGATES you the consumer to always bring the vehicle back to the original warrantor (not to some other shop then expect us to pay for them to do what ever work they deem necessary) as a matter of fact that actually renders your warranty null and void
Complaint: [redacted] I am rejecting this response because: See attached for in-depth details of the communications or lack of If needed I have a copy of their written quote and receipt for deposit Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ The customer ran the transmission low on fluid when the warranty and invoice both very clearly state that "it is the customers responsibility to be aware of leaks and get them taken care of before a melt down occurs." If the vehicle had left for months there's no way that the unit would have lasted that long without serious damageIt would only take a very short time for that damage to occur so we can only base our decision on the facts not what if? Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) There were no leaks and [redacted] was very rude and told me "It was not his responsibility to teach me how to maintain my car"My transmission never leaked and his customer service skills are terribleI ended up buying a new car but I still feel that he offered no help and made me feel really stupid by the way he spoke with meYou can talk to any mechanic and they will tell you that the transmission fluid will not be low unless there was a leak and or not properly filledSo no I am not happy with this responseThere are no "what ifs" there is just bad businessI can show you pictures of my parking spot and service records that show no problems with my transmission Final Business Response / [redacted] (1000, 22, 2015/10/02) */ In final response to the last repeat complaintFor the final time I'm going to once again repeat the same info Our Units are usually covered by a month or 24,mile warranty on any defective parts or labor furnished by independent transmissions of Co IncThis limited liability warranty ceases to offer free repairs when the driver of the vehicle fails to operate the repaired transmission with it full of fluid The primary reason why we cannot accept that (as the owner of this vehicle so confidently states) perhaps our technician somehow simply forgot to put ATF(auto Trans Fluid) back into the trans after performing a R&R ( Remove & Replace) and overhaul is due to the simple fact that the vehicle could have never pulled out of shop had it not been filled with ATF Furthermore, even if by some strange or unusual stroke of the imagination the trans wasn't filled but instead had been filled until it was qts low of ATF then given to the customer still qts low of ATF there is no way it Could have gone nearly 20,miles being that low on ATFIt would not have made it even close to a fraction of that amount before developing internal failure due to being low on fluid We are sincerely sorry for this unfortunate situation but there's nothing we can do since it was not damaged due to a defect in our parts or workmanship