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Indexonly Reviews (4)

how dare they say it is my fault or pool service faultThat is totally unacceptable!!!!!! That is just an easy way outI know people who have have pool replastering and they had not a single problemMy pool was built in and in superior did the work and it went downhill from thereI went for years without replastering and 1/years with superiors work I want this resolved!!!

Superior Pool Plastering contends that all material and workmanship in this pool is of the highest standards and that water chemistry, whether by a pool service company, the homeowner, or acts of nature are the cause of the continued discoloration, bubbling or "spots" referenced by Ms***.Superior Pool Plastering had before indicated to Ms*** that repairs could be done to the pool in May or June when warmer weather would provide for easier access to the repairs and would help to avoid draining or re-filling of the pool. These repairs are still available to Ms*** as a courtesy should she so choose them

Superior Pool Plastering installed Finest Finish in Ms. [redacted] swimming pool in November 2009.    Five years later, Ms. [redacted] complained of spots in her pool.   These spots are called "calcium nodules" which appear on the surface of the plaster finish.  Calcium nodules...

are not a workmanship and/or a material issue.  Calcium nodules develop when the water in the swimming pool becomes aggressive due to bad water chemistry. Aggressive water penetrates into the cement and starts dissolving components of the cement from the inside out.  These components then deposit on the surface causing crustaceans/ nodules to form.  Our company offers a seven year warranty on workmanship and materials; however, calcium nodules are chemically driven and do not fall under any warranty guidelines.   As a courtesy, our company sent a representative to remove the surface nodules.   Since that time, new modules have surfaced.    This can happen due to chemical issues.      Our company does not have control over customers chemical maintenance.    This is either done by the homeowner and/or a pool service company.     The NPC (National Plasterer's Council) technical manual describes calcium nodules in depth.    www.npconline.org.  Resolution: We recommend the homeowner manage their chemicals to avoid additional nodules.    In addition, a representative from the material company, has offered to go out on another courtesy call and attempt to remove the nodules.

Resolution [redacted] complaint:  Superior Superintendent ([redacted]) met with Mr. [redacted] June 23, 2015 less than 24 hours from the time Mr. [redacted] left a message in regards to his tile issue on June 22, 2015.  [redacted] found that the tile and grout issue is not a Superior workmanship nor material...

issue.  Mr [redacted] has a 2 ft wide deck around one side of the pool, behind the 2ft area is grass. The watering of the grass has caused the deck to lift slightly breaking the grout in the bed joint.  Let it be noted that Mr. [redacted] is only having the tile issue on the side of the pool where the grass is.  After Superior Superintendent explained this to Mr. [redacted] he seemed to understand the problem and our hope is that he will contact the Revdex.com and close his complaint.Superior as a courtesy to Mr. [redacted] will send out a service tech. to replace one cracked tile and and crate an expansion joint in corner to absorb movement on Thursday June 25,2015.In regards to Superior not responding in a timely manner to Mr. or Mrs. [redacted] calls,  please note that due to [redacted] telephone and internet problems the last 2 weeks our phone system has been up and down so there was a good chance we did not receive any messages.  Records can be provided by [redacted] if needed.Regards,[redacted]Business Manager

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